Business Profile

Property Management

RAM Partners, LLC

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Complaints

This profile includes complaints for RAM Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

79 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This rental company signed every resident up for a paid service called RentPlus which costs $10 a month and was done without the consent or any resident. They did not make any effort to communicate that this was happening or that there would be a $10 monthly charge. They did not give us the option to sign up or not, they just automatically did it.
Business Response
Date: 12/09/2024
Thank you for bringing your concerns to our attention. RentPlus is a program designed to improve a renterscredit score by reporting timely rental payments to all three credit bureaus as well as provide other beneficial financial tools to our renters. The program is not active for current renters until renewal, and a consent form is included in the renewal lease agreement. The consent form explains the charge as well as the option to cancel the service at all. Your renewal lease agreement including the signed consent form is available in your resident portal. Please contact the ************** with any additional questions.
******** ****** - Area Vice President
Initial Complaint
Date:10/28/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RAM Partners, LLC (located at ***************************************** SE, ****************************) manage a property adjacent to mine, which has not been maintained over the course of this year. Their employees assured me that this would be taken care of, to make certain that wild, and possibly dangerous animals (snakes) do not inhabit this property. The business under their care is an apartment communit known as **********, located at ***********************************************. The property that that they are also responsible to maintain is next to my house located at ******************************************. I maintained their property for over 30 years, but when they demanded that this was their land, I respectfully requested that it at least be mowed and properly kept in reasonable condition for the safety of residents. They agreed, but have failed to do so this year. I offered to take ownership of this parcel, yet they appear not to want to release it. They have violated their agreement. It is NOT in writing.
Business Response
Date: 10/29/2024
RAM Partners, LLC is no longer the management agent for this property, effective 07 31 2024.
Thank You,
Initial Complaint
Date:10/21/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Real estate company has two unlicensed employees conducting real estate activities. both property manager and assistant property manager conducting regulated activities without proper licences (both real estate license and CAM licenses are needed and missing) all leases should be null and void thatve gone through them.charged me a 5500 deposit to move in on august 26. leaking ceilings, harassment from lawyers, lying attempting to blame me for leaks in roof when half the building is suffering the same issues.I want out of my lease and my deposit back in full.specific property in question is: **********************************************************************************
Business Response
Date: 10/23/2024
The specific employees in question are not required to have real estate or CAM licenses for their current roles under Florida law, our management company itself is fully licensed.
The customer signed an early termination agreement but has not vacated the unit by the agreed-upon date outlined in the legal document.Furthermore, the rent for the current period remains unpaid. As a result, the security deposit will be applied toward liquidated damages, including unpaid rent and failure to comply with the terms of the move-out agreement. Thank You - ******* ***** - Area Vice President
Initial Complaint
Date:10/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 1st, the office signed me up for RentPlus without my consent. I saw a charge when paying for the rent for 15 bucks on October 1st. Ive never heard of it, and never signed up for it.I called the office, and the assistant manager immediately became defensive and blamed corporate. She follows up that its really easy to cancel the service and get a refund/dispute, and that I actually did sign up for it through my lease. I told her to show me exactly where in the lease I signed for it. She then said she will email me everything. She only emailed me the contact information of RentPlus, and did not provide any info on if I consented to this or not.If I did sign up for this through my lease, why was I not signed up until 3 months later and charged on the 4th month? My lease was renewed back in May.I contacted a lawyer, and they could not find anywhere in my lease where I signed up for this service.The issue is that the **************** says their purpose is to report your on-time payments of rent to some of the credit bureaus to boost your credit score. A social security number is required, so they have either sold my data or given it out without my consent.
Business Response
Date: 10/15/2024
We apologize for any confusion and inconvenience you experienced with the enrollment in RentPlus. We've reviewed your concerns and have taken appropriate steps to ensure that all issues have been resolved, including the service cancellation and refunding of any charges incurred. Please be assured that we take your privacy seriously and do not sell our residents' data to third-party companies. All personal information is handled with the utmost care and compliance with applicable privacy laws. Please feel free to contact us directly if you have any other questions or need more clarification. Thank you for your patience and understanding. Sincerely, Holli Strickland Area Vice President
Customer Answer
Date: 10/15/2024

Complaint: 22410473

My question is: where did I consent to this?
The office says I provided consent in my lease. I've gone through it, and I cannot find anywhere in this document about this service. My lawyer also could not find it.
Again, I will emphasize, I found out about this service when I was charged. I did not know of this service, nor did I sign up for this on my own. I was signed up for this from someone else WITHOUT my consent. My data, which INCLUDED MY SOCIAL SECURITY NUMBER, was given out, WITHOUT my consent.
If you show me where I agreed to this, I'll back off. Point to me exactly where it says in my lease that I did sign up for this. You can't just make claims and not provide evidence.

Sincerely,

Josh J-Cheng
Business Response
Date: 10/18/2024
Dear Mr. Cheng,
We understand your concerns about consent and transparency. Please keep in mind that according to our records, consent for the RentPlus service was provided through a setup form included in an earlier communication. We are unable to attach this document directly here due to privacy regulations, but we invite you to visit our office at your earliest convenience. Our team will provide you with a copy of the email confirmation and take the time to review it with you, ensuring all your concerns are addressed. We take your privacy and the management of your data seriously, adhering strictly to privacy laws to ensure that all information is handled appropriately. Please don't hesitate to contact us directly at the office for further clarification or additional assistance. Sincerely, Hollie Strickland - Area Vice President
Customer Answer
Date: 10/18/2024

Complaint: 22410473

What kind of document is it? Is it part of the privacy/terms and agreement somewhere, or are you talking about an actual opt-in/sign up sheet?
Because I did not sign up for RentPlus. I did not go out of my way to sign up for this. I checked the spam folder in my email, and I got an email saying "Welcome to RentPlus" on 9/1. Again, I personally did not sign up for this, someone did it on my behalf. It was either the leasing office or corporate. Tamika Ervin, the APM, said in a phone call on 10/1 when I asked her about it, that I "signed up for it through the lease", and that it was corporate who signed me up.
I only knew about this service when I went to pay rent and check the itemized charges on 10/1.
I called the office and they said outsiders can't just show up. You should be getting an email from them about me, though.
All I want is proof of the document, and I want to read it. I'm tired of deflection.

Sincerely,

Josh J-Cheng
Initial Complaint
Date:10/05/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday, September 25, 2024, I went into the leasing office to speak with Property Manager ****** ****** about a transfer to a sister property out of state. ****** was not in the office, so I spoke with Leasing Agent Lyric in her absence who informed me that she just moved in a tenant who transferred from *************** to Icon where I currently reside. Lyric told me that she would relay my request to ****** and have her contact me.Later on that day, Lyric informed me that the Area Vice President would be visiting Icon the next day, September 26th and that ****** would ask him about the possibility of a transfer. I then wrote (as I was asked) back the names of the two SC properties to which I was interested in transferring and awaited a response.On Friday, October 4th, I was sent an e-mail from ***** stating that my transfer had been denied. No reason given, just a flat-out denial at 5:38pm after the office had closed, which I thought was extremely disrespectful since she obviously knew that I would have to sit with this information all weekend with no reason given for a denial.I then politely responded with an e-mail of my own that I deserved to know why I was denied. I have paid my rent on time since March 2023 and am on my second lease at this property. Not to mention, I have the cleanest property here, have had zero noise complaints, am courteous with the staff and a transfer was just granted for another resident. There is simply no reason why I should not be granted a transfer to a different complex with the same company out of ******** addition, I find it disrespectful that ****** has left all communication up to a leasing agent and not communicated directly with me. It appears as if this company is capriciously picking and choosing who they allow to transfer and who they do not. Finally, I am 100% paid in full and dont owe anything to this property. I am owed a reason that makes sense, and that ****** should come from management.
Business Response
Date: 10/07/2024
Regina Sparks, property manager of Icon Apartments at Hardin Valley, where Lori Blackwood currently resides, has communicated with Ms. Blackwood regarding her complaint. Ms. Blackwood had requested to transfer to a RAM managed community in South Carolina. It has been communicated to her that RAM does not own any properties but manages these communities on behalf of ownerships groups, and that any properties in South Carolina that RAM manages are not under the same ownership group. In the past, transfers between properties within the Knoxville area under the same ownerships groups have been allowed but have become far less frequent. This does apply to out of network properties that are out of state. Regina has continued to communicate with Ms. Blackwood this weekend regarding her complaint directly to further assist and assess her current requests.
Thank You - Brandon Bryant - Area Vice President
Customer Answer
Date: 10/07/2024

Complaint: 22383895

I am rejecting this response because:
Actually,
What I am hearing is contradictory, because the response from the Area Manager states that what I am requesting DOES apply and so my transfer should be granted, based on the wording in the response.
So, based on the wording “does apply” then I should be able to transfer, correct?
In this case, an accept or reject doesn’t really apply, so I had to choose the option that wouldn’t close the case.
In addition, I reject this response because all of the other major property management companies who also have “ownership groups” allow transfers frequently.
I maintain the real reason is they are sitting on 37 addition units of my floor plan type and they can’t afford to lose the revenue.
Be honest. I am no fool!

Sincerely,

Lori Blackwood
Business Response
Date: 10/07/2024
RAM Partners has no additional information to add.
Thank You,
Brandon Bryant - AVP
Initial Complaint
Date:08/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for an apartment at RAM Properties (********************) in ************. When I went through the process I passed everything including income, except credit Im assuming. I received a credit report via email and an email that stated this isnt a final decision someone will contact you from the leasing office. After speaking with *********** at the leasing office I was told my application was denied by regional and that I would receive my admin fee back. After weeks of not receiving my admin fee I called just to learn by the new employee, I wouldnt receive my admin fee back because I CANCELED the application process after 5 days instead of 72 hours. I informed her that I understood the 72 hour cancellation policy, but that didnt apply to me because I didnt CANCEL. I tried to get her understand the policy and contract I read and signed that mentioned if management happens to DENY my application, I would receive a refund. Someone marked my application status as CANCELED and not DENIED. I never canceled the process, I wanted to the apartment too badly to do that. After I pointed out that they were wrong my calls and emails have since been ignored. I have proof of where it states this is my documents.
Business Response
Date: 08/29/2024
Refund is in process.
Thank You, Property Manager

Customer Answer
Date: 08/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Shazmeqwia *****
Initial Complaint
Date:08/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My roomates and I applied for the Icon Apartments at ********************* in ******* and we were rejected since we were $200 short on minimum income requirements. We paid $400 total in fees ($250 non-refundable application and $50 each non-refundable admin fee). We all have bank statements showing that. After our application was canceled we started receiving emails that we owe $100 for application fees. I read through the agreement that said once an application was canceled that would be it. We have reached out multiple times and have heard nothing back, yet continue to each get emails that we all owe extra money for an application that was canceled and already paid for. This company seems fishy and what I have read from others is doing things that break the law and violate their own contracts they have written and signed.
Business Response
Date: 08/26/2024
After carefully reviewing *******'s request to waive the admin and application fees of $400, we are pleased to inform you that we can honor his request. Any amount paid to our community will be refunded to ******* via check. Please note that our office promptly responded to all of *************************** emails and phone calls. The notifications he is receiving regarding the money owed are automated messages generated by our system, and we apologize for any inconvenience this may have caused. Our team strives to excellent customer service to all of our residents and guests.
************************* Property Manager
Initial Complaint
Date:08/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied and paid $375 for the application on 07/27/24. I was NOT sent a link to verify my income when my application was submitted. I was WRONGFULLY denied. All documents to counter the denial where provided. I was approved through Two Dot. I have yet to be officially approved as an approval is needed from regional manager *************************. ******* has not been responsive to calls or emails. This is an individual that holds an important role and neglects actual clients as they arent as important as acquiring new properties. The properties that RAM anticipates people rent. I guess I have get a referral to be important enough to be approved or even be white woman or man. I make more than enough to live here and meet all requirements.
Business Response
Date: 08/14/2024
The following response was email today.
Hello *******,
I apologize for the delay. I have provided all the responses to ******* since I was out of the office. After reviewing your credit, we regret to inform you that your application has been denied due to insufficient income. If you are able to update your information or provide proof of higher income, we would be happy to reevaluate your application. Additionally, there is a past due balance of $161.00 on one of your utility accounts with ******* Wireless that will need to be resolved
I hope this helps!
Thank you, *************************
Customer Answer
Date: 08/14/2024

Complaint: 22137362

I am rejecting this response because:
I was informed by both managers on site that income was verified, therefore, I completed income verification through the company selected Two Dots verification system. I have attached two screenshots of live results verifying I met income requirements through Two Dots upon logging in with my email address ***********************.
Mersiha it is hard to believe that you reviewed my application thoroughly or read the emails in their entirety as all of this information should have been included. If it was not, this is fault of hired managers on site that failed to provide the information I supplied them.
Both collection accounts were issued and proof was provided that they were resolved from the collection companies and the credit bureau directly.
It was a lack of care. It was just another applicant to cross out on a to do list I wasnt on to begin with. I have since withdrew my application after the one site managers called and emailed me today to state that a guarantor option was available. I am confused why you are staying denied for BBB purposes when I received information to save face.
I will continue to escalate the wrongdoing of my application process. I am very happy that I have moved forward with a competitor of RAM. The process has been professional, communicative, and smooth. They truly are the star of the industry.

Good day!

Sincerely,

*************************
Business Response
Date: 08/15/2024
We use Two Dots to verify paystubs which she passed but her application was denied due to income qualifications.
Thank You - *************************
Customer Answer
Date: 08/15/2024

Complaint: 22137362

I am rejecting this response because:
I am requesting formal explanation of the income qualifications that were not met as this differs from what on site managers informed me of.
My last communication was that I was approved conditionally, requiring a guarantor, not that I was denied due to income qualifications.
Looking forward to your response.

Sincerely,

*************************
Initial Complaint
Date:07/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a roofing issue that I've had for over a year and a half I have submitted numerous work orders nothing has been done to fix it I have a terrible leak in my living room I've sent pictures to the rental office they said that they will do the best they can to get it fixed. They even told me that the roof was fixed and it wasn't. So they've known about this for about a year. I've been patient I haven't caused any trouble but this is very frustrating. I asked for a adjustment for my rent I have not heard anything as far as that is concerned. I hadn't paid my rent for this month I told him I was going to be late so they said they would take 10% off of that because I've never been late my whole 8 years here. But now that this has happened I asked for a rent adjustment that's all I'm asking for. The codes and compliance came today which is 7:18 and there were two violations a roofing violation which allowed me and the indoor violation which is inside my apartment. It just seems like no one wants to be accountable and I'm not asking for much just to rent adjustment they have 29 days to fix this problem. Please help. I've sent pictures to show them how it looks. I'm not asking for much just an adjustment.
Business Response
Date: 07/22/2024
Please let me know the name of the specific apartment community you are referring to and I will forward to someone to assist.
Thank You - ***********************
Customer Answer
Date: 07/22/2024

Complaint: 22010152

I am rejecting this response because:
I have not been contacted about a adjustment for the rent. I have every intention to pay. I'm asking for an adjustment for a stressful situation and a false statement of the issue being resolved. I have been a resident for 8 yrs with a perfect rental history.
Sincerely,

*************************
Business Response
Date: 07/22/2024
RAM Partners, LLC is a third party management company that manages 300 + apartment communities.
I am asking for the NAME of the specific apartment community (city/state), then I will be able to respond to this request.
Thank You,
Initial Complaint
Date:06/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They stole our security deposit. Sent us a check for $400 with no itemization. There were no damages and we were told we would receive our full deposit back. The lack of an itemization is in violation of OH law.
Business Response
Date: 06/17/2024
Please let me know the name of the specific apartment community they are referring to and I will forward to someone to assist.
Thank You,
Customer Answer
Date: 06/18/2024
The Vue - Beachwood
Business Response
Date: 06/19/2024
This residents lease ended on 5/31/24. The resident failed to make an on-time payment for the month of May with rent being late after the 2nd of the month. On 5/15/24 the resident paid $2282.00 which is only their rent amount and did not pay for their utilities and other fees also due on 5/1/24 which totaled $306.37. As a result,they were also assessed a late fee in accordance with their lease of $282.20. This brought their May balance due of $2870.57 of which the resident only paid $2282. On 6/17/24 they were emailed their final move out statement explaining the final charges that were assessed resulting in a refund of $415.25. The resident had a security deposit on file of $2110 and a Key Deposit on file of $200. Again, because utilities are charged in the arrear, the final utilities and fees of $380.86 were also added to the balance due. The resident was assessed damages/cleaning fees of $925. On 6/18/24, an email was sent to the resident requesting confirmation that their refund check had not yet been deposited because we would like to adjust their refund amount. The resident was told that a mistake was made and they were charged for one extra day of rent and we would like to credit them an additional $73.61. In the same email, we agreed to waive the $250 carpet replacement charge giving them an additional refund amount of $323.61. At the time of this message, we are awaiting a response from the former resident before we amend their refund amount.
*********************** - Property Manager

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RAM Partners, LLC is NOT a BBB Accredited Business.