Business Profile

Property Management

RAM Partners, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for RAM Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

79 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/06/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hope this message finds you well. I am reaching out to address a pressing concern regarding my current rent payment process. While I value our ongoing tenancy, recent events have necessitated my urgent request for resolution.In January, a malfunction in the auto-pay system, as acknowledged in the email screenshot I have attached, led to the failure to withdraw my payment from the correct account at the scheduled time. Despite my immediate response as soon as I was made aware of the issue, I incurred a $50 bank fee due to the payment's return.Understandably, such occurrences are deeply inconvenient. As someone with frequent travel and work commitments, relying solely on cashier's checks poses undue challenges and risks. Consequently, I urge you to reinstate my access to the online payment system promptly.I am fully committed to facilitating this process by providing any necessary documentation. However, I emphasize the urgency of this matter to prevent any further disruption in meeting my financial obligations.I trust that you will take immediate and decisive action to address this issue. Your cooperation in resolving this matter swiftly would be greatly appreciated.Thank you for your attention to this matter.
Business Response
Date: 02/08/2024
The property manager, ******, is going to contact the resident and will be removing the *** in Yardi, so she can continue to make future online payments.
Thank You,
******************************* - Area Vice President
Customer Answer
Date: 02/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Hawa S
Initial Complaint
Date:02/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Ram Partners, LLC regarding their failure to reimburse me for personal losses exceeding $500 due to a faulty water heater on the property. Despite timely reporting, the company's delayed response caused damages, and I have not received any compensation for the excess energy AND water charges. The lack of assistance and prolonged inconvenience have also resulted in emotional distress due to the large amount of funds required to cover the undue expenses.
Initial Complaint
Date:02/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved out of my apartment (************ in *******, **) in October 2023. The property manager initially assessed us charges for carpet damage but then later reversed the charges and sent an updated invoice showing we owed nothing for damages to the apartment. We received a check for our security deposit minus final utilities and fees.However, I continue to receive increasingly urgent sounding emails from Ram's billing department saying we still owe money for the damage charges that were reversed by the property manager. I submitted support claims to the billing department on 12/12 and again on 12/28 with no response to date. I have called RAM and their billing department and left voicemails and have never received a call back. I did finally reach ***********************, who is an area vice president at RAM, over email but she just submitted a support claim to the billing department again that also went unanswered. At this point it has been over 4 months since we moved out and almost 3 months since the charges were reversed and we received our security deposit. I am worried this charge will go to collections. Submitting a BBB complaint is the only thing I can think of as a next step to getting this resolved, as dealing with the company directly is clearly getting me nowhere.
Business Response
Date: 02/07/2024

RAM Partners is aware of the situation with *****************************,a previous resident of ************. While RAM no longer manages this apartment community, it was still under our management when ******************** vacated her apartment. We utilize a third party agency called ********,and upon a residents move-out any outstanding balances are automatically submitted to them to start the collection process.   The initial statement generated upon Ms. ********* move-out included a charge for carpet damages, and that was automatically sent to ********.    The management team did reverse the charge after the fact, and sent ******************** an updated statement.   However, this revised statement was not sent by the management of ************ to ********.

***********************, the Area Vice President, created a ticket with ******** on 1.11.24 as soon as it came to her attention. ***** explained the situation and requested that her account be adjusted to a zero balance due. On 1.15.24, ***** received a response from a ******** associate named ****** stating that she sent it over to the appropriate team and that if they needed anything additional, they would contact her. ***** has followed up on two separate occasions with ******** and still has not received a response.   ***** sent another email today to Central Billing (*********), copying both ****** and *************************** who is our account manager requesting assistance in this matter.   We know ***************************** had the same issues with Central Billing and their lack of response.

We have escalated this to our Director of Ancillary Income,*************************, to get his assistance.   He has a direct relationship with this vendor, and can hopefully bring a quick resolution.

Thanks, *********************** - Area Vice President
Customer Answer
Date: 02/14/2024

Complaint: 21240120

I am rejecting this response because: I appreciate the efforts the company is making, however it is unacceptable that they can't even get responses from their own billing department. I still have not received notice from the company that the charges have been reversed. I need an invoice that shows a zero balance so that I have reassurance this will not go to collections.

Sincerely,

*****************************
Business Response
Date: 02/19/2024
The matter with ********************** account has been resolved.   *********************** received a confirmation from *************************** with ******** (Central Billing) this morning that her account has been adjusted to a zero balance and archived.   Should she have any additional issues, she can contact ***************************, Director of Account ********************** with ********. His email for future reference is *****************************.
Thank You.
***********************
Customer Answer
Date: 02/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************************************************ have become completely uninhabitable (unlivable) environment since 09/05/2023 when construction bins were placed immediately outside of ************************************************************. The intentional placement of construction bins immediately outside of ************************************************************ have fostered egregious dumping, depositing, throwing, and containment of (includes but not limited to) biomedical waste, hazardous waste, or a hazardous substance, abandoned refuse, rubbish, junk, other waste material, and/or dead animals. The consequences of the intentional placement of construction bins immediately outside of ************************************************************ have caused a breach of the implied covenant of my lease of the habitable, quiet and safe enjoyment of ************************************************************ because the action (1) is compromising my physical health, (2) resulting in a constant threat to my physical safety, (3) exposing me to continuous nuisance noises, and (4) exposing me to continuous pungent nauseating scents.1.RAM Partners LLC and the management team REFUSE to release of my lease without penalty/fault effective January 31, ****.2.RAM Partners LLC and the management team REFUSE to return all fees and deposits made to RAM Partners LLC/*****************, by the tenant.3.RAM Partners LLC and the management team REFUSE to return of all rents made to RAM Partners LLC/*****************, on and after 09/05/2023 by the tenant.4.RAM Partners LLC and the management team REFUSE a formal walk-through of 402 ************** ******** ** ***** on January 31, ****, between 08:00am and 04:00pm 5.RAM Partners LLC and the management team REFUSE to give me a confirmation letter with an official signature from RAM Partners LLC/***************** management within three business days after the receipt of this notice that shows that my lease was released without fault/penalty and the official move out date of January 31, ****.
Business Response
Date: 02/09/2024
**************** vacated her apartment early, without notice and without allowing the management an opportunity to rectify her concerns. The trash bins placed in the back of the parking area were only used for oversized furniture or construction items. They could have easily been relocated if management had been made aware of the hardship it was causing ****************. Lease termination charges will be applied per her lease agreement.
Thank You - *********************** - Vice President
Customer Answer
Date: 02/09/2024

Complaint: 21229716

I am rejecting this response because: I did not voluntary leave ************************************************************. ************************************************************ (1) accommodated my aging bones because I did not have to climb stairs to get to my residence (2) my fixed income and my current disabilities.
It was extremely difficult and expensive with my current disabilities and income to move to another residence.
RAM Partners LLC and the management team of 402 ************** ******** ** ***** knowingly took and is still taking actions that on a daily (1) is compromising my physical health, (2) resulting in a constant threat to my physical safety, (3) exposing me to continuous nuisance noises, and (4) exposing me to continuous pungent nauseating scents, by placing construction binsimmediately outside of ************************************************************ since 09/05/2023. This action has created an uninhabitable (unlivable) environment for me (************************* - the tenant) and have constituted an Eviction in fact/constructive eviction.

1) RAM Partners LLC and the management team of 402 ************** ******** ** *****, REFUSED to release me (************************* - the tenant) from the lease from RAM Partners LLC/*****************, without penalty/fault effective January 31, ****.
2) RAM Partners LLC and the management team of 402 ************** ******** ** *****, REFUSED to return of all fees and deposits made to RAM Partners LLC/*****************, by me ************************* - the tenant.
3) RAM Partners LLC and the management team of ************************************************************, REFUSED to return of all rents made to RAM Partners LLC/*****************, on and after 09/05/2023 by me ************************* - the tenant.
4) RAM Partners LLC and the management team of 402 ************** ******** ** *****, REFUSED a formal walk-through of 402 ************** ******** ** ***** on January 31, ****, between 08:00am and 04:00pm by RAM Partners LLC/*****************.
5) RAM Partners LLC and the management team of 402 ************** ******** ** *****, REFUSED to give me a confirmation letter with an official signature from RAM Partners LLC/***************** management within three business days after the receipt of this notice that shows that my lease was released without fault/penalty and the official move out date of January 31, ****.
These refusals are now putting me at additional mental distress. I would truly appreciate it if RAM Partners LLC and the management team of 402 ************** ******** ** ********************** asap to discuss the settlements of the above.

Sincerely,

*************************
Business Response
Date: 02/12/2024
***************** did not bring her concerns to the management or allow an opportunity to remedy her concerns. ****************** did not provide proper notice and has never turned in keys to her apartment. Notice and termination fees have been applied in accordance with her lease agreement. If ****************** would be willing to return calls from the management team, they are willing to discuss a potential reduction in fees applied.

Thank You - *********************** - Vice President
Customer Answer
Date: 02/12/2024

Complaint: 21229716

I am rejecting this response because: (1) I did give ***************** apartment notice several times that I was moving out. Please see attached phone log. (2) RAM Partners LLC and the management team of 402 ************** ******** ** *********************************************************************** fact/constructive eviction.
(1) On 10-22-2023 I call the office and told *********************************** because ************************************************************ have become completely uninhabitable (unlivable) environment since 09/05/2023 when construction bins were placed immediately outside of ************************************************************. I also went to the office and spoke to *******************************; on 10-22-2023 to notify him that 402 ************** ******** ** ***** have become completely uninhabitable (unlivable) environment since 09/05/2023 when construction bins were placed immediately outside of *************************************************************
(2) On 12-21-2023 I call the office and again (see attached phone log) notified ***************** management of the living condition, and someone would be sending the rental verification information for me to move out. The rental verification was not completed.
(3) On 12-28-2023 I call the office and again (see attached phone log) to ask the status of the rental verification. ************* pretended that she could not find the rental verification email. I went to the office on 12-28-2023 to research and again notify ***************** management that I am moving out because of the current living conditions. Mrs. **** eventually said she found the email and would reply asap. On 12-28-2023 at 12:50pm, Mrs. **** call me an told me that she completed my rental verification (see attached phone log).
In my letter (see attached) to RAM Partners LLC and the management team of 402 ************** ******** ** ***** on 12-12-2023, I again gave notice and included specific examples WHY my living conditions AS A DISABLED PERSON AND SENIOR constituted an Eviction in fact/constructive eviction.
RAM Partners LLC and the management team of 402 ************** ******** ** ***** knowingly took and is still taking actions that on a daily (1) is compromising my physical health, (2) resulting in a constant threat to my physical safety, (3) exposing me to continuous nuisance noises, and (4) exposing me to continuous pungent nauseating scents, by placing construction binsimmediately outside of ************************************************************ since 09/05/2023. This action has created an uninhabitable (unlivable) environment for me (************************* - the tenant) and have constituted an Eviction in fact/constructive eviction.

I would truly appreciate:
A release of my (************************* - the tenant) lease from RAM Partners LLC/*****************, without penalty/fault effective January 31, ****.
The return of all fees and deposits made to RAM Partners LLC/*****************, by me ************************* - the tenant.
The return of all rents made to RAM Partners LLC/*****************, on and after 09/05/2023 by me ************************* - the tenant.
A formal walk-through of ************************************************************ on January 31, ****, between 08:00am and 04:00pm by RAM Partners LLC/*****************.
A confirmation letter with an official signature from RAM Partners LLC/***************** management within three business days after the receipt of this notice that shows that my lease was released without fault/penalty and the official move out date of January 31, ****.
RAM Partners LLC and the management team of ************************************************************ PLEASE contact me at your earliest convenient at my PHONE ************. or my MAILING ADDRESS ******************************************************************

Sincerely,
*************************
*************************,
#***
*********** ** 30281
************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a apartment, paid the $75 application fee (non refundable)$200 admin (nonrefundable)$200 deposit (refundable)My application was denied. I never even viewed the apartment I want my $200. Deposit back. I'm not able to access any of the documentation that I signed on their website. My login has been disabled since I was denied.
Business Response
Date: 12/08/2023
Please let me know the name of the specific apartment community you are referring to and I will put you in touch with someone to address your concerns.
Thank You,
Customer Answer
Date: 12/08/2023

Complaint: 20890032

I am rejecting this response because:
I'm spoken with every employee at ******************** in Hamilton county ********* located off ****** in a **** address is attached in the previous selection.
Why would you take $478, with promise of return upon application denial or if approved a place to live but not return the money? Or enter a rental agreement with the person you took the money from? I just want the money that I let you hold in good faith that you were going to return to me which is $200. I don't know if there is a Time limitation on these type of claims. I know I have a Time limitation on finding a shelter for my family. $200 is a lot of money when it is all that you have. Like I said attached is the address to the ridge side apartment that you own. I've already contacted everyone possible in that apartment complex they never come back with a solid answer they have not told me that I have been denied for a ******* return all they say is they were waiting on accounting and this is the accounting department that I'm talking to.

Sincerely,

***************************
Business Response
Date: 12/08/2023
The site team accidently set this as a cancellation and has put in a help ticket to get this reversed so that the refund can be created and processed back out. They attempted to fix it, which did result in a refund of $50, that the prospective renter has already received and cashed, and we will work with our IT to get the remaining funds due out next week.
*************************
Area Vice President
Initial Complaint
Date:10/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved out of my apartment on 8/29/2023. I have received no communication regarding my security deposit other than when I asked the complex via email. They provided me a legger of charges 35 days after moving out (******* requires notice within 30 days) via email because I asked for it (should be completed via certified mail to the forwarding address). I am being charged for things that I shouldn't be including $89.75 in move-out fees that were already paid on 9/5/2023, a $6 credit that was input as a charge rather than a credit, and $100 for carpet cleaning that I was never provided pictures of. I asked on 10/5/2023 for images of the "damage" they claimed was in the apartment. I have received nothing, even after following up. I was told today, 10/30/23 a check was cut (again, I had to email them to ask this) for less than half of what I paid for my security deposit. No one will return my calls from corporate or the main office.
Business Response
Date: 11/02/2023
Please let me know the name of the specific apartment community you are referring to and I will forward for a response.
Thank You,
Customer Answer
Date: 11/02/2023
********************* in ******* **.
Business Response
Date: 11/07/2023
The initially check was voided because it did not reach the resident. Due to the timeframe, the amount was revised for a full security deposit refund of $500.******* has been informed and was provided the fed ex tracking information.
Thank You
*******************, Area Vice President
Initial Complaint
Date:10/24/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was definitely some false advertising. We toured these apartments and thought they would be lovely according to the model that they showed us. Turns out it was not. I have asthma and I notice that the apartment smells like illegal drugs and smoke immediately. I also have an infant living here. They paint on the walls is chipped and the floor boards are very damaged, we were told all appliances would be here but there is no microwave, there is damage to the flooring, and windows and window *****, theres damage to the doors and door knobs, theres damage to the cabinets and countertops. We never agreed to this, Infact we were told wed be getting a newer model. We were lied to, and we have to pay $1368 a month for an apartment that is like this.
Business Response
Date: 11/02/2023
Please let me know the name of the specific apartment community you are referring to and I will forward for a response.
Thank You,
Customer Answer
Date: 11/02/2023

Complaint: 20775816

I am rejecting this response because: they asked for what specific apartment complex. The specific apartment complex is ************************.

Sincerely,

*****************************
Initial Complaint
Date:10/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had this problem with my air conditioner almost all summer I told them what the problem is it was the freon line it was leaking they didn't believe me they went back and forth about it. And I'm having the same problem now it's hot in here even in the fall. I sent them pictures of the weather in here they said oh we'll come fix it that was what the supervisor said that was a week and a half ago. I have a spot a nice size area where it's been raining and leaking that's also been reported I've sent them pictures they said they would come fix it and nothing. It's frustrating and very annoying that they don't do their job. I've been here since 2017 and the company before y'all at least would fix things that come in here and look at stuff and do nothing call the rental office they do nothing. Residents work hard to have a place nice to live we should not have to deal with c*** All I ask it's for things to get fixed they want rent on time so come fix the residence issues.
Business Response
Date: 11/02/2023
Please let me know the name of the specific apartment community you are referring to and I will put you in touch with someone to respond.
Initial Complaint
Date:10/10/2023
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved out of ********************* Apartments (owned by RAM Partners LLC) in ***********, ** on August 31st, 2022. According to my lease, I should receive my security deposit at my forwarded address within 60 days of moving out. After 60 days, I did not have my security deposit back ($500). I called the office to make sure they had my correct forwarding address, confirmed it was correct, and the property employee told me they would send a check right away. Another month goes by and I still did not have my deposit back. After going into the office in person to ask about my deposit, they still sent me away saying theyll send it right away and to expect it in the mail within 60 more days. I wait again and still no check. I have tried to call RAM with only a few people who answer and tell me the same thing (wait and the check will be in the mail). I get the phone number of the manager in this area and have yet to get her to answer the phone. I email her and she has yet to answer. I call the corporate office and no one answers. Long story short, I have been sent on a wild goose chase for a security deposit that is rightfully mine. I have not been given any documentation that they kept my deposit for any reason. I have done everything I can without taking legal action. I lived in unit 224 and moved out on August 31st, 2022. I should have received my deposit by the end of October 2022.
Initial Complaint
Date:09/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged $79.49 for damage to a microwave vent that was previously damaged prior to my move-in date on 8/27/2021. I dont think it is standard practice to open all doors on appliances prior to signing the document acknowledging that there were no obvious issues or defects upon moving into an apartment. It is not my problem that a more detailed inspection was not completed prior to my move in date by Management at the *********************. I never had a late payment and even voluntarily paid the additional $95 cleaning fee to make sure that the apartment was cleaned to their specifications so why would I have a reason to lie? I notified them of the discrepancy on 9/11/2023. I was told that it was not their issue and there is nothing that they can do. The property manager dismissed my concerns even after providing documentation that my signed Notice to Vacant Form was altered by someone in the company after my signing of the document on 5/24/2023. My mailing address was updated and I was not required to initial or resign an edit to a legal document. The property manager flippant and unprofessional and even accidentally emailed me a confidential document that has employee bonus pay listed as well as personal information for current residents, including their names as well as rent amounts. I request that my security deposit be refunded in full.
Business Response
Date: 09/14/2023
Thank you for bringing your concerns to our attention. Since we understand that not everything is caught on an initial move-in inspection, we are always accommodating repair requests throughout the time in which a resident lives in our community. I do see from your service ticket history with our community that you had a follow-up repair request that came about after your move-in concerning an adjustment on the refrigerator door, which our Service Team gladly corrected for you.Unfortunately, the damaged microwave vent was not reported on the initial move-in inspection report nor was a service ticket submitted for a repair during your occupancy indicating a malfunction to the appliance.

Additionally, I have reviewed the typed-up notice to vacate paperwork that you signed & do not see any material change to the contents of the notice. As is referenced in the signed lease agreement, the notice states that it is Resident(s) responsibility to schedule a move-out inspection with Management prior to or on the move-out day.It is acknowledged that (1) if any Resident holds over or fails to move-out on the above mentioned date, the Security Deposit may not be returned, (2)Resident(s) are subject to all contractual and statutory remedies for violation of the Lease agreement, including damages, attorney fees, late payment charges,rent acceleration, cost of re-letting, contractual lien, utility cut-off and (3) in the event of unauthorized hold-over, Resident(s) will be liable for hold-over rents, one-month lease extension, and expenses incurred by Owner or by the new Resident(s) such as restaurant, travel, motel, and furniture storage expenses. As for the fillable forwarding address line, it is often in need of an update when renters cannot supply that information at the time of submitting a notice to vacate due to not having the details available or on-hand. As is stated on the notice, failure to provide an accurate forwarding address will result in refunds, notices, itemizations and/or final bills being mailed to the wrong address in hopes that a proper forwarding address is on-file with the ************* *************** Our on-site team updated your forwarding address as a courtesy upon you providing the information to our office. This does not change the terms of the notice to vacate. Based on these details, the current refund already issued to you remains & no additional refunds will be extended.

All the best, - ***************************** - Area Vice President

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RAM Partners, LLC is NOT a BBB Accredited Business.