Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose ResiHome to rent a home this year and I am regretting it wholeheartedly. I should have listened to the reviews, theyre all awful! I put a $500 holding fee on a pre-leased home and then ended up having to cancel it when they nickle and dimed me up to $4000 for move-in. I was told ** get the $500 PRE-LEASE holding fee within ***** business days. Its now April 19th and I was told this on the April 1st. I have reached out to the leasing agent AND ResiHome but get the run around. RUN RUN AWAY from ResiHome. I have a feeling Ill be chasing this $500 down for months but Im not giving up. Stop stealing from people ResiHome you should be ashamed!

  Business Response

  Date: 04/28/2025

  he holding fee was refunded on 4/23/25 per our accounting team. The refund was scheduled to be delivered to the prospect's bank account by 4/25/25 but our payment processing system states that depending on the banking institution this can take up to 5-10 business days for funds to settle. If she would like to contact her bank and provide them the following acquirer reference number, the bank should be able to see the pending refund. Please let ********* know if she has further questions or concerns she is welcome to reach out to her PM ****** ********* directly at ************ 

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [******* *******][********************************************************************************][**********************************]*************]Date: [04-06-2025]Better Business Bureau[***********************************]Subject: Complaint Against ResiHomes, LLC Unresolved A/C IssueTo Whom It May Concern,I am writing to formally file a complaint against ResiHomes, LLC, the property management company from which I have been renting my home since October 2024.Since February 2025, the air conditioning unit in my home has not been working. I have opened multiple maintenance requests through ResiHomes system in hopes of getting this issue resolved. While they did send out a few technicians to assess the problem, the most recent technician confirmed that the A/C unit needs to be replaced. Since that visit, I have received no updates or communication regarding the repair or replacement.I have made numerous attempts to contact ResiHomes through phone calls, voicemails, and emails, but I have not received any responses. My home has been consistently between 84 to 90 degrees inside for over two months now. Most recently, I reached out to the emergency maintenance line, and the representative informed me that they were still searching for the best rate on an HVAC system replacement and that there was nothing else they could do at this time.I would also like to point out that according to Florida housing regulations, landlords are required to address HVAC failures within 48 hours, which has clearly not been adhered to in this ************ addition to the discomfort, this is now becoming a health and safety concern. My elderly mother, who resides with me, has been showing signs of illness due to the extreme heat including dizziness and *******************.At this point, I am simply asking for a resolution, or at the very least, a response or update from ResiHomes, LLC. I do not know who else to contact for help.Thank you for your time and assistance.Sincerely,[******* *******]

  Business Response

  Date: 04/09/2025

  Complaint has been sent to our FL team.  Regional Manager will be reaching out to tenant to discuss concerns 

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified the property manager that we would be paying rent on March 15th, when I receive my social security check. My son and I rent and his hours at work had decreased. I never heard a response. When I got on the site to pay, on the 15th, the amount went from $2000+ to $2700+. A $450 eviction fee had been added. I sent no less than 5-6 emails to various people at ResiHome and finally received a response about 6 days later. I did not have enough money to pay $2700 and I told them that but they would not remove the fee, even though I told them I wanted to pay. I was able to pay on the 26th, when I got my income tax return. It will be nearly impossible to recover quickly from having to pay almost $700 more. Im 72 and I have always communicated with them and paid either on time or when I said we would.

  Business Response

  Date: 04/08/2025

  Tenant made a promise to pay on 3/15/2025.  However, I would like to clarify that a promise to pay does not prevent the accrual of late fees or the filing of eviction proceedings. It simply informs us of the resident's payment plans for that specific date.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a property from Resihome from 3/3/24-3/4/25. I paid $2075 foot security deposit prior to moving in. In December 2024 I received an email from Resihome regarding renewing my lease. The email gave me the options. 1. Sign a one year lease. 2. Sign a two year lease. Or 3. Reply to the email with a 60-day written notice to end the lease. On January 1st 2025, I replied to the email as requested. March ****** I received a call from someone at Resihome asking if I knew my lease was ending. I informed her that I sent my notice in on January 1st. She stated that I didnt get it and I was supposed to reply to a different email. She asked me to forward her the email, which I did. I then received another call from Resihome that the email I replied to was a no not reply email but she will forward this matter to headquarters since the email did request that I replied to the email. She said she will call me back tomorrow 3/5/25, but since then I cannot get in contact with anyone via phone or email. I cannot leave a message because the voicemail is full. They have since removed all information from my tenant account to contact them. On 3/8/25, I received an email with a $3746.83 balance for early termination fees, cleaning, carpet cleaning, painting, and garbage removal. When I moved out. I cleaned the house and took a video of how I left it. They did not respond to me when I requested an accounting of the charges and a walk thru to explain the charges and fees.

  Business Response

  Date: 04/11/2025

  Dear Better Business Bureau,
  
  Thank you for the opportunity to respond to the complaint submitted by Ms. ******** ****** regarding her tenancy and the related move-out process.
  
  We value transparency and clear communication with all of our residents, and we strive to ensure that our policies are communicated and upheld fairly.
  
  According to our lease agreement and community policies, residents are required to submit a written notice to vacate at least 60 days in advance of their intended move-out date. This notice must include the specific date of intended departure and be sent through an appropriate channel that allows for confirmation of receipt.
  
  Ms. ****** contends that she provided notice, however it was sent to "no-********************************* which is in fact not a valid email to which to send notice. Unfortunately, our system is not configured to receive or monitor replies to this address, and as such, no notice was received through any of our accepted communication channels. Because of this, our team was unaware of Ms. ******** intention to vacate and continued standard outreach via phone and email, with documented follow-ups sent on January 28, February 17, and February 26, in an effort to clarify her plans and assist with the renewal or move-out process.  
  
  Had Ms. ****** provided proper written notice in accordance with our established procedures, we would have been able to process her move-out accordingly and avoid any early termination charges. Unfortunately, because this protocol was not followed, and due to the lack of a valid notice being received, early termination fees were assessed as stipulated in the lease agreement.
  
  We regret any confusion or inconvenience this may have caused and would be happy to discuss the matter further in the interest of resolution.
  Sincerely,

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ResiHome has been an absolute nightmare from the start. During our lease 11/23- current this is what we have experienced. 1. We had no fridge for 3 weeks in February of 2024. They provided no compensation for anything. They also didnt have a payment method set up with the vendor so I had to pay the vendor for the fridge service from ***** and allow them to reimburse me on rent.2. We had our A/C go out Memorial Weekend 2024. Friday- Tuesday had 0 A/C. When I called on Friday to try to get them to schedule a tech to come out this was a non maintenance emergency and will be pushed to the next business day. Meanwhile we had family in town with an infant (they were notified of this) with temps above 95 degrees. I called them several times Friday and even offered to me pay for a technician of their choice as long as they would reimburse me on the rent. They declined and refused to send anyone out for 5 days while temps stayed around 100. 3. We have mold CURRENTLY in our bedroom from the doors not being sealed properly. I have filed multiple maintenance request. 12/24 4/24 and now 1/7/25 about the doors not being sealed. Water has got through the threshold of our bedroom door that leads outside and now has mold built up on it. On 1/15/25 a technician came out & repaired the door sweep (not the carpet and said that he will notify resihome & sent someone else out) they closed out my request that day, I had no idea so called *********** said I needed to file a new request. Filed today & no response as of this evening at 6 pm. My wife has a medically documented SEVERE mold allergy disease and she can no longer safely be in the house.

  Business Response

  Date: 02/03/2025

  Thank you for reaching out and sharing your concerns. We understand your frustration and want to address each issue to ensure your home remains safe and comfortable.
  
  Refrigerator Issue A credit for the inconvenience was applied to your ledger in March 2024. If you would like a copy of your ledger to confirm this, please let us know. Additionally, we acknowledge that the reimbursement process for the appliance delivery was not a typical experience for our tenants. We appreciate your offer to pay the vendor directly and want to reassure you that the full amount was credited back to you.
  
  A/C Outage While the **** issue was addressed the next business day, we recognize that given the extreme temperatures you experienced, this situation should have been escalated to an emergency status. Your feedback has been shared with our after-hours team to ensure better handling of similar cases in the future.
  
  Bedroom Exterior Door The first vendor attempted to resolve the issue with water intrusion, but we understand that additional work is needed. We are committed to completing all necessary repairs to ensure the property remains safe for you and your household. Our team is actively working on scheduling the next steps, and we will keep you updated on the progress.
  
  If you need further assistance or have any additional concerns, please dont hesitate to reach out to your property management team at ***********************************************************.
  
  Sincerely,

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22880256
  
  I am rejecting this response because: you have acknowledged all 3 instances were the customer service was not adequate and have offered nothing until this point except an apology. I would like different compensation for what we have experienced while living here.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/03/2025

  As previously stated, compensation for the fridge issue after your move-in has already been provided. You may refer to your tenant ledger for confirmation. At this time, no further compensation will be issued.  Copy of ledger attached 
  
  

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22880256
  
  I am rejecting this response because: You provided no compensation for the fridge, the ** being out, and also I still have had nobody contact me about the mold issue. We would like out of this lease immediately. The reimbursement on the ledger was because I paid the technician for the fridge your company owns. How would I even accept this when you have given me nothing to accept?
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased from Resi home for a very short period of time. Upon my move out I was informed of their standard move out fees and adjustments from their move in specials since we opted not to stay there any longer. During our stay we had no ac in the master bedroom and we moved in during the peak of summer so it stayed hot constantly.Since it was new construction we moved in and had to clean drywall from every surface and change the air filters because they were full of paint, drywall and dust.We cleaned the unit before we moved out and there was no communication from the leasing staff on final walkthrough and the return of our deposit .After almost 2 months we were provided an itemized list which included excessive fees to deduct from the deposit which was never returned to us.After reading all the reviews and speaking with a local news station I believe this is a common practice with this business.I have proof of the condition of the unit and the company did not have to go in and repaint as we painted any small surface scratches after our move out which we took video of.

  Business Response

  Date: 02/14/2025

  Good Morning, 

  Our apologies for the oversight.  I have contact your Portfolio Manager and she is working with accounting to get your refund of $1724.80 out to you as soon as possible. 

  Thank you 

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I rented from ResiHome from November 2023 to November 2024. The deposit was $2,195 when we signed the lease. Our official move-out date was November 12, ********************************************************************************************* regard to our deposit. 30 days passed and still received no correspondence about the deposit on whether it was being kept or not. I signed onto the tenant portal since I still have access to payments made previously and noticed that ResiHome had a long list of charges in repair to the home after we moved out. Not only did they keep our deposit, but they tacked on an additional $2,000 in "repairs" such as $1,300 for paint, $700 cleaning, $200 for plumbing (which I was told was to replace a perfectly good lever on the toilet), $100 for cabinetry, and so on. What I don't understand is why all of this warrants not only my $2,195 deposit, but an additional $2,000 in charges that they sent to collections since I was unable to respond within 15 days to a certified letter. I never received said certified letter and when I requested a signed receipt and copy of the letter from the manager after she said accounting definitely sent one, I never received a response back. Over $4,200 in damages? This company should be ashamed with how they conduct business. If this matter cannot be resolved amicably between myself and ResiHome, I will seek legal counsel.

  Business Response

  Date: 02/03/2025

  Good Morning 

  Per the Portfolio Manager this as been resolved.  PM has been in communication with tenant since she first reached out.  There was an error with sending out the letter via mail in a timely manner, there was a delay in finding out this information due to snow in ******* a couple weeks ago and the employees were all working remotely.  Tenant has been informed of all this and that charges are warranted and she seemed to understand. 

  Thank you 

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22868098
  
  I am rejecting this response because:

  ResiHome still has yet to rectify this issue. The only thing they have done has been to communicate with me that it will be fixed, and I will be refunded my deposit and provided a tracking number for certified mail as of the last week of January. Not only did I not receive the deposit but, they only provided the original move-out statement I was supposed to receive back in November 2024. No amended move-out statement as promised (also provided in an email) and no refund. They also have failed to reach out to the debt collector about the charges they sent. I am highly agitated about the lack of professionalism ResiHome has. This issue needs to be fixed ASAP.
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 02/07/2025

  Move out statement has been updated and tenant is receiving refund in the amount of $1878.27.  Fed Ex Tracking #************

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cant never get in touch with anyone regarding these different monthly charges on my account and it keeps fluctuating and I cant afford to keep paying different higher prices I contacted someone thru email phone and now I have to file a complaint because this is ridiculous RESIHOMES is NO person I will recommend to anyone

  Business Response

  Date: 01/24/2025

  Hi Delisa 

  My apologies for no one getting back to you regarding your concerns.   I have reached out to your Portfolio Manager *** ******* to contact you.  

  Thank you 

  Customer Answer

  Date: 01/24/2025

  No one still hasnt reached out to me I have emails and phone calls no one still hasnt reached out to me 

  Business Response

  Date: 01/27/2025

  Good Afternoon 

  PM *** ******* spoke with tenant on Friday and resolved her issues.   *** will call her again today 

  Thank you 

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22846952
  
  I am rejecting this response because nothing was resolved it didnt make sense 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/28/2025

  Good Morning 

  I will have your Portfolio Manager *** reach back out to you 

  Thank you 

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22846952
  
  I am rejecting this response because my balance has changed again it has got higher it went from ***** then ****** now ****** Im not getting how more charges are begin added before the 1st of the month and Im not late 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My two issues with Resihomes is 1) I have requested for them to add someone to the lease. I have called several times and sent so many emails to my property manager but nothing has happened.2) second issue is the rent. There were additional costs to my rent the beginning of this month which I was not aware of. They sent me an email stating that my balance due was $2,140 but on the portal it said $2,994.00. I called resihome on 3rd Jan 2025 but no one was answering my call. I sent an email I didn't get any response. I decided to call one of their agents who helped me move in to the house. She answered the call and said she will leave a note for my property manager to call me but she didn't call. All this while I was trying to avoid late fees since the last day to pay without a late fee is on the 5th Jan 2025. Resihome don't work on Sat and Sun. So I had to wait till Mon the 6th Jan 2025. Which means I would be late on my rent. I had no option. I called on Monday, spoke to a property manager who promised to talk to their team and helped me resolve the issue. At least waive off the late fee and allow me pay my rent but that didn't happen. On that same day I received a letter of eviction stating that if I don't pay the full amount my lease will be terminated and I will be evicted. I called again in the afternoon spoke to another property manager who sounded willing to help but nothing has happened so far. So the problem with the payment portal is you can't make a partial payment. I would have paid the rent and we discuss the maintenance additional costs. I am not sure if them ignoring my calls or emails means they don't want to resolve anything with me. I am ready to pay my rent and we discuss these other things because I was ready to pay rent anyway.

  Business Response

  Date: 01/22/2025

  Good Morning, 

  Please email me the name and email address of the person you are wanting to add to your lease, ***************************************************************

  Regarding the charges, credits have been added to ledger and rent has been paid.  our apologies for the delay 

  Thank you 

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my property that I was renting from Resihome on Nov. 25, 2024. It has been ****************************************************************** I have received no update as to where my security deposit is, in fact, I received someone elses security deposit instead. I have called their main line multiple times, which doesnt even let you leave a voicemail. No one has answered my phone or returned my emails.

  Business Response

  Date: 01/08/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion regarding your security deposit. We would like to clarify that we have been actively communicating with you via email since our initial correspondence to address the issue. We understand the inconvenience this may have caused and appreciate your patience as we worked to resolve it.
  We are pleased to inform you that the correct security deposit check was mailed out on Thursday, January 2, 2024. You should expect to receive it shortly.

  Customer Answer

  Date: 01/08/2025

  ResiHome was NOT proactive about responding to me emails, in fact, I have called them multiple times and their answering system doesnt let you give a voicemail, I still have never received a phone call from them. 

  Additionally, they accused me of already cashing the check when in reality, they hadnt even sent it. 

  Their business needs to give their tenants a way to leave a voicemail. I have sat on hold for hours, only to get through when I called from a different number. I feel as though I have been neglected as a tenant. 

  Business Response

  Date: 01/09/2025

  ********, 

  Our apologies for the lack of communication and confusion regarding your refund check.  I pass this along to my manager so that he is aware of the issues you've had. 

  Again, my apologies 

  Thank you