Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was dealing with a leasing office that was very suspicious. I received lease agreements to sign that did not belong to me. I had to travel to ******* to get the correct paperwork to co-sign for my sons apartment. And bring in the money order. They did not take checks. The day of move in the apartment shown to my son was different and extremely dirty. Smelled like weed. My son being military as I am also decided he did not wan t to sign the lease. ***************** offered to have the apartment cleaned but my son said no because of the initial inspection. We were told we would be refunded all monies except for application fee. We got the security deposit back from the 3rd party company. We did not get the rent amount returned. I have called several times and stated that I would be in town. No ever said we are closed on weekends. The even website says open on Saturday. I was told that the check could not be mailed but I had to pick it up in person. Due to the nature of my job with the armed forces I just cant up and leave anytime I want to travel across multiple state lines to pick up a check that can be easily mailed. I would even pay for the shipping. Im not wasting money on another plane ticket. Very bizarre behavior and services.

  Business Response

  Date: 08/24/2023

  Our Regional Manager reached out to ********* to get mailing information and sent the refund check to ********* via certified mail (receipt attached).

  Thank you.

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former resident that is just trying to pay my past eviction off. I have contacted for weeks via phone, submitted a contact information sheet on their website, Instagram, and ******** and have gotten no reply at all! I am just trying to pay my money owed to The Life Properties so I can get this off of my credit. I just want to pay them. Can someone from the company please please contact me.

  Business Response

  Date: 07/24/2023

  Our Collections Team has reached out to Tamirah and they have come to an agreement on a payment arrangement. ******* has scheduled August 15th to be the first payment date and will pay off the remaining balance on the schedule they've established. 

  Thank you.

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/06/2023 I refuse to make a payment until all charges are dismissed except water billing and sewer billing. Right now it is a 979$ payment they are wanting me to pay for. I was told I would not be held accountable for payments other than the water and sewer billing. The nature of the dispute I am assuming is to lessen the charge of the payments they have to endure for renovating the apartment as my apartment was the only one in the unit that had yet to be renovated. The property nor management has NOT tried to solve the issue and is claiming I must pay the outlandish charges in order to obtain a new healthy living life and balance. unit: 090 account statement: #******** code number: ********

  Business Response

  Date: 05/10/2023

  Our ********************** thoroughly reviewed Ms. ****** claim. After further review, we cannot show proof in the photos that the vinyl was damaged, so we have removed that charge of $714. However, there was proof that the carpet was in a condition beyond normal wear and tear at the time of move-out. Please see attached photos of the carpet and copies of the original carpet install invoice proving the original carpet was installed on 05/14/21, just 14 days before Ms. ****** move-in date of 05/28/21.
  
  Per the documentation provided, the new carpet replacement cost is $1,085.02. Per policy, we depreciate the value over five years and therefore deducted two years ($434) of depreciated value from the replacement cost. This brings the total replacement cost for which the Resident is responsible to $651.02. The ledger was adjusted accordingly. The total balance remaining for which ************** is responsible, which includes charges for final utilities, is $187.41. These revisions have been submitted to Central Billing, our third-party collection agency, and will be updated on their records.

  Customer Answer

  Date: 05/10/2023

  I refuse to accept payment on anything other than the water billing in the sewage billing. (utilities) I was told that i didnt have to pay for the carpet via ***************************. she said she was already going to renovate the apartment due to every other apartment around me prior being renovated. i was told in a meeting by her personally people being included her and my mother that. i did not have to pay for the carpet, because of them completely renovating it. i stayed in hazardous living conditions for months being with roaches and rats. along with that none of my appliances worked for 6 months and still had to live there under the worse living conditions. not to mention the mold by the restroom, could have also been the reason that i was sick most of the time living there. i called. the health department and they told me the BBB could help me. so if anything i would rather. the charges be dismissed or i. get back pay for having to live in. hazardous living conditions. all of the wood was rotted around the kitchen and windows due to it not having been rennovated prior to me moving in. 

  Business Response

  Date: 05/11/2023

  The Community Manager, ***************************, confirmed that she had a conversation with ************** prior to her moving into her new apartment. ************** mentioned that she wanted the carpet removed prior to moving in due to a pet urine smell. ******** explained that the carpet would be replaced before she moved in. Since the carpet was brand new, the resident would be responsible for any damages beyond normal wear and tear at move-out. This is a policy that is part of our lease agreement that was covered with **************. The photos shared from her move-out show significant damage to the carpet, and we will not be removing these charges.
  
  The final amount due by ************** remains to be $187.41 and should be paid to our third-party collection agency, Central Billing.

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 19991256
  
  I am rejecting this response because: i have pictures and proof of the unlivable living conditions i endured. due to rats and roaches and mold. i. should not be held responsible for the carpet as i was told by *************************** that i did not have to pay for the carpet. due to them needing to completely renovate my apartment. i. should not have to pay. for anything other than the sewage and water billing as my appliances didnt work for several months. along with that i. had roaches crawling over me in. my sleep. begging for help from the apartment complex for months.  i have emails and i have photographic evidence advising these claims. along with that. there was water damage to all my cabinets which made the ***** infestation worse. i had to throw away almost everything i worked hard to get. along with that i endured hazardous living conditions. if you would like you could contact me via phone call so i can fully explain the extremely of the situation. i also had clothes stolen and made a police report but the office never sent video to the officer i had on file. i AM THE ONE  that contacted the health department because of the 
  horrible living conditions. my apartment was not the only one that was affected due to this problem. it was my entire unit and the neighbors i had left because they did not want to endure the conditions. i have audio recording of her being defensive as to the request the agreed upon prior to me asking why. my charges were so high. i also have proof of her showing up to my apartment prior times to me complaining about the living conditions. she said she only went 1 time when in. reality it was 3 times. and prior to that i felt harassed due to me was complaining about the conditions i was living in. this is extremely unacceptable and i have called The **** the health department. and contacted a lawyer to help me further this investigation. on that note am i going to have the charges dismissed or are they willing to deliver me back pay due to the unhealthy living conditions i endured. it wasnt until the co-signer contacted the apartments that i was finally able to get out of my lease. i tried a several times before to end my lease but was denied because they wanted to work with me i would like someone to contact me directly concerning this matter. there are people who stay in those apartments that still have ***** and rat infestations. they shouldnt have to live the way i had to live for almost. a. year. it is uncanny.
  Sincerely,
  
  *********************** phone number: **************

  Business Response

  Date: 05/19/2023

  As stated in our previous communication, the total balance remaining for which you are responsible stands at $187.41. This amount includes charges for final utilities. Rest assured that these revisions have been promptly updated on your ledger. Additionally, we have forwarded the updated information to Central Billing, our third-party collection agency, who will also update their records accordingly.
  
  We strive to resolve any concerns promptly and fairly and hope this response helps to clarify the remaining amount due. Thank you for your understanding and cooperation.

• Initial Complaint

  Date:01/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***********************. I am a past resident at life of *********************. Your collection **** has reached out to me regarding $1,067 for rent for the month of June 2020. My lease ended in May 2020. I moved out a few days prior to my lease ending. I have spoken to multiple people in person via ************* that I would not be renewing my lease. I have sent multiple letters stating the obvious. I completely understand this was around the time when ***** first started & the office were closed for months. However, upon my lease ending I did not owe a balance to the property because everything was paid. I am being charged an extra month of rent outside of my lease agreement that I didnt agree to nor did I stay an extra month. I also have proof I moved a few days before my lease was up. This has affected my credit in a terrible way. My credit has been in jeopardy for two years now. I have been trying to speak with someone regarding my concerns for over a year. I need some assistance. Thank you!

  Business Response

  Date: 02/02/2023

  Our Collections team has reviewed the complaint from **************** and has requested that PDM stop all collections efforts. This account has been closed as resolved and the necessary information has been submitted to the credit bureaus to remove it from ******************** credit file (see attached). This can take up to 90 days to reflect on the reports. 

  Please let us know if anything further is needed for this claim. 

  Thank you,
  

• Initial Complaint

  Date:08/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ********************* and I am a past resident at one of your properties. ************************** formally known as *****************. Your collection department is contacting me in regards to $643 for rent. I have went to the property several occasions trying to get this straightened out. I spoke with **************************************** and *********************************** through email july 28. Mrs. ******** looked into it and emailed me back saying the records indicated I didnt pay March rent. She asked me if I had proof and I sent her my bank statement and a confirmation from the resident portal saying I payed. This is very unprofessional that this kind of mistake was made. My credit is in jeopardy and I feel no one is taking my situation serious. This is a very urgent matter please help!

  Business Response

  Date: 08/10/2022

  Our team has reached out to **** Rent, and a representative was able to send a copy of the actual check that covered the last three months of rent (Jan 2022, Feb 2022 & Mar 2022) in the amount of $2,226 dated 01/06/22 with check#****.  At the time of the takeover in April 2022, the previous management company had provided us a copy of a ledger that showed a balance; however, the rental assistance check mentioned above was sent to and deposited by the previous management company ****** (********************). This was not appropriately recorded on the ledger provided to us at the time of take over. We have updated the account to show an adjusted Move Out Statement and Ledger showing the rent as adjusted off and not as a bad debt write-off. Our team reached out to PayReady / Central Billing, requesting that the account be immediately canceled. We have contacted ********************* and provided an update regarding the account's status. Attached is all documentation necessary to resolve this complaint.