ComplaintsforGeorgia Aquarium
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Complaint Details
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Initial Complaint
03/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My wallet was lost shortly after my last transaction at the aquarium on Saturday March 26. When I called the aquarium after getting to my destination, they told me I would have to wait until after 9pm to see if anyone turned it in. I went back downtown and searched and no one had found it. The next morning I called and asked about if anyone could take a look at the cameras. They said only a manager could do it. So I went back by there at 11:30am and asked for a manager. They said only the manager over security could do this. I waited THREE hours for him to come speak to me and I had my 1 year old daughter with me. This was completely unacceptable. My child became tired and hungry waiting for him. Then when he comes, he's questioning me about how I got in which was irrelevant to the matter at hand. So then I ask about looking at the camera footage from my last transaction to the exit. He told me he couldn't do that today. I told him that I did not wait three hours to be told what he couldn't do. If this was the case someone should've said that three hours ago. I explained to him that I was also from another state and I didn't have time to keep coming back downtown dealing with this. So he says, "let me see what I can do". He was gone another 25 mins or so and comes back and says he didn't see anything and showed me an image of myself exiting the gift shop by the cafe which was my last transaction before leaving. I doubt he looked at the other cameras because he said he didn't see anyone brush against me. If he had been listening, I told him the wallet was underneath my child's stroller, not on me. So I asked him what took him three hours to get to me. He said someone told him I had already been helped. This was another lie because how was this the case when everyone was saying he was the only one who could take a look at the cameras. Not to mention, they say timed ticketing but it doesn't matter when you show up. The place was overpacked and we missed a LOT.Initial Complaint
02/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My family and I visited the aquarium for the first time 01/08/22 and overall had a great visit.Before leaving, we visited the gift facility and attempted to purchase a photo and all the employees (because it was closing) were telling us that there photo system was down. We asked what the procedure was since this was very important to us and we received a post card like card with a barcode. Shortly after, the photos were purchased on Showtime Pictures LLC via website for $20.00.We have made several attempts to contact both GA Aquarium and Showtime Pictures LLC and have received no response. We need an answer or an update on what we purchased or what we should be receiving by a date. It has been *************************************************** updated on the status.Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September 11 me and my family drove to the aquarium from Jacksonville Florida. I went online and purchased tickets at which they now have time slots you have to purchase tickets. I'm thinking they are doing that to keep the aquarium from being so crowded at one time with covid cases still going on. We get there and it's packed like it's not a pandemic going on. Soon as we got in my daughter had a panic/anxiety attack because she is not vaccinated. we weren't inside 5 mins and we immediately turned around and I went to guest services to get a refund in which they would not let me and said all sales are finals. They are very misleading by not specifying about the capacity they are allowing inside the aquarium at one time. All i want is my refund back from a horrible 5 hour drive
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Customer Complaints Summary
13 total complaints in the last 3 years.
1 complaints closed in the last 12 months.