ComplaintsforOwnerly.com

• Initial Complaint

  07/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company keeps billing my ***************** despite 2 previous requests of cancellation. I had to file a Dispute with AMEX, and hope for the best. It seems to be their policy and standard practice to keep billing customers after cancellation! SHAME ON YOU!

  Business response

  07/03/2024

  Hi there *********,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  The account was created on 01/20/2023 with our $5.00 7-day trial. 
  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. 
  
  In that event, your account was automatically renewed to the monthly subscription.
  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. 
  
  You can contact us to cancel at any time, and will not be billed for your next billing cycle.
  
  Please be assured that your account was canceled and you were issued a refund of $29.99. 
  The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

• Initial Complaint

  05/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I canceled the subscription before the seven day trial was up but they still charged me the monthly fee!! I have been trying to contact them to resolve this issue but have been unsuccessful at doing so. That is why I am filing this complaint in hopes that BBB can resolve it for me,I just want my ************ them to make sure it is canceled so no money is took in the near future.

  Business response

  05/13/2024

  Hi There,
  
  Please be assured that your account was canceled and you were issued a refund of $26.89. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

• Initial Complaint

  01/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The starting date was: 10/03/2022 and lasted until 01/ 03/2024.This was a recurring payment every month for $29,99 for there real estate information services.I had been a victim of mortgage fraud, and ultimately was driven into bankruptcy court in USBC ********** by the person I was looking up (*********************), I won the case and was checking if he had attempted to steal my property again/and to recover my judgement lien on any property he owned. I had planned on getting information from Ownerly. As can be imagined, I was and am in severe duress, disabled, and elderly, and only planed to use the service 1-2 times. Under these circumstances, in ********** and Georgia statutes are nearly the same, and valid case law in both states, whereas when a person is in extreme duress, contract law can be voided for unearned monies, in particular when the payments go on for years, when the person has used the account for only the first 2 months or less, where Ownerly took payments 24 monthly times, and over-drafted my bank account 5 times, but yet did not attempt to reach out to me to see if I was aware of these payments, which I was not-until I just a few days ago went to my bank because I was always careful not to over-draw my account, due to my limited income-but suspected something was wrong. After they printed every month statements for over 2 years, I discovered Ownerly just kept taking ***** and never contacted me. And could never reach them by phone or internet, or got 'disconected' or stuck in a loop. They owe me for at least 22 payments and the 5 over-drawals , which severely impacted me and my family. I can send a number of documents to support the payments taken from my bank account, but by mail or internet, as cannot scan to my computer, Even my bank wants to investigate, I am trying to give Ownerly a short time to clear this fiascco up, unless they want to litigate and lose a lot more once lawyers get involved. 24 MONTHS OF UNEARNED PAYMENTS, how ethical is that???

  Business response

  01/14/2024

  Hello ****,
  
  The account was created on 09/23/22 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $29.99. 
  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

  Please be assured that you were issued an additional refund of $269.91. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

  
  

• Initial Complaint

  09/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Subscribed for 1 dollar subscription which was to last approximately one week. Fairly sure I cancelled the service so it would NOT go to automatic/reoccurring billing at the end of the initial subscription. On 9-30-2023, I received a message from PayPal that I was charged $37.23 for a monthly subscription with Ownerly.com. I was able to contact Ownerly.com about canceling/closing my account immediately. However, later, I inquired about a refund. Whereas I received an email about my cancellation of services, Ive received no response to my request for a refund. Typically, with most ethical businesses, this happens within hours at minimum, an acknowledgment email stating the refund request email was received is sent out..

  Business response

  10/01/2023

  Hello ******, 

  I checked the account and see here that it was created on 09/22/23 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $34.99. In addition, you were charged for the monthly subscription before we received your cancelation request.
   
  All of our subscriptions are recurring. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
   
  Nevertheless, please be assured that your account was canceled on 09/30/23 and you were issued a refund of $37.23 as requested. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

• Initial Complaint

  08/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  As I was looking through my PayPal account transaction I realized that Ownerly had been charging me $29.99 per month for 18months! I immediately removed them as payees through PayPal. This was a total of $561.81. I purchased a home report on a free trial in which I immediately requested a cancellation. I did not sign up for a continued subscription. I went to Ownerly directly on 2 different occasions via their live chat option. Ive attached the transcripts to this complaint. I first asked for all these reports I was paying for unknowingly and getting charged for, The agent told me that because i had cancelled my account I would not be able to access them. The agent then acknowledged that they had been charging me for 18 months. I was actually mistaken and its was a total of 19 months. She offered 4 months of refunds as thats all that she was able to do at her level. She told me she was putting in a ticket for the remaining 14 months of refunds to be handled at the next level above her. The following day I received 1 more refund for $29.99. I contacted them again and the agent said she would again put in an escalation for my now remaining 14 months of refunds totaling $419.86 Subsequently our chat was disconnected and another agent came on. He said he could see the new ticket and they would respond in ***** hours. This was now 4 days ago. they skimmed from my account for a year and a half. I would like them to notify all people paying for a subscription that they are in fact doing so. I never received even any marketing emails that would have tipped me off that I had a subscription or I would have pursued a resolution immediately. I would like the remaining 14 months refunded immediately. This is a deceptive business practice and I am very disappointed.

  Business response

  08/16/2023

  Hi there *******,
  
  Thank you for reaching out.
  
  We completely understand your concerns regarding your account.
  Ownerly wants our customers to be aware of the billing prior to creating an account with us.
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
  Each customer must agree to these terms before successfully creating the account.
  
  This way our customers are fully aware of the charges including the date to cancel the trial.
  Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
  
  Our records do not indicate a previous request to cancel the account, in this event the account continued to renew.
  However, Ownerly prides itself on understanding our customers' concerns.
  
  We have already issued a total refund total of $149.95 from our previous correspondence. 
  We issued this refund in an act of good faith based on your expressed circumstances.
  
  We are unable to refund any earlier transactions from previous billing periods. In this event, I will submit a request for a check approval. 
  If the check request is approved we will need to confirm the full name and address of where you would like the check mailed to.
  
  Please know that we are working diligently to resolve this matter at this time.
  
  Please do not hesitate to contact us should you have any additional questions and or concerns. 

• Initial Complaint

  06/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  September 8th 2022 I needed to find some information on a property so I accepted ownerly.com $1.00 trial offer for 5 or 7 days and you had to cancel before the trial was up. I forgot to cancel within the trial period so on October 1st 2022 ownerly.com removed $29.99 from my bank account so I got on there contact form on the evening of October 1st 2022 and cancelled the service. I checked November 1st 2022 and a few days thereafter and was satisfied the service had been cancelled as no more payments were deducted from my bank account. June ******** I was looking at my online bank statement and there was a pended deduction that was to post June 2nd 2023 that just happened and it was from ownerly.com so I decided to start going through my bank statements and discovered that every 2nd month from October 1st 2022 ownerly.com has been removing $29.99 from my bank account. December ********, February 1st 2023, April 2nd 2023 and June 2nd 2023. On June 1st 2023 I wrote them a email explaining all this and told them I did not expect a refund for October 2022 because I did forget to cancel my membership but after I canceled October 1st 2022 I expected to be refunded $119.96 the total for December 2022 and February, April, June 2023. I also filled out there contact form again right after I filled out the email. I have never received a response or refund. I explained I only ever used the service the one time. I suspect it's less noticeable if they withdraw money every other month. Everything in this complaint is true and correct. Sincerely, *************************

  Business response

  06/10/2023

  Hi there *******,
  
  Thank you for allowing us the opportunity to resolve this matter for you.
  
  Thank you for all of the information provided, we were able to locate your account.
  
  We completely understand your concerns regarding your account.
  Ownerly wants our customers to be aware of the billing prior to creating an account with us.
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
  Each customer must agree to these terms before successfully creating the account.
  
  This way our customers are fully aware of the charges including the date to cancel the trial.
  Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
  Our records do not indicate a previous request to cancel the account, in this event the account continued to renew.
  
  However, Ownerly prides itself on understanding our customers' concerns.
  We have issued a total refund of $149.95.
  
  The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  Please let us know should you have any further questions and or concerns. 

• Initial Complaint

  01/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On December 15, I purchased a trial to Ownerly.com to try to find information on my home (I needed to know my lot size for some legal documents). Ownerly did not have this information, so I followed the cancellation procedures as described on their website -- I emailed them asking for a cancellation along with my member number, and forgot about it until January 23, when I was looking through my banking app and saw a charge from back in December and saw they had charged me $29.99 on December 23. I emailed them, furious, asking them again to cancel my account, and now it is January 30th, I have been charged a second time for a service that never provided me the information I needed and that I immediately had asked to be cancelled. I have never received correspondence back from Ownerly.

  Business response

  02/02/2022

  Hi *****,
  
  Please be assured that your account was canceled and you were issued a refund of $59.98. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

  Customer response

  02/03/2022

   
  Complaint: 16691397
  
  I am rejecting this response because:

  I was billed for two months, once for December (on the 23rd despite me emailing asking for the account to be canceled on the 15th) and once in January. I would like to be refunded for both months. 

  Sincerely,
  
  *********************

  Business response

  02/04/2022

  Hi *****, 
  
  You were issued a refund of $58.98 which includes the billing period for both months December 2021 and January 2021. You were billed ***** both months in which both were refunded on 2/2/2022.

  Customer response

  02/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me --- my apologies, I missed that when looking at the amount. Thank you for making this right, I appreciate it. 

  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩