Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citiside Properties will not return my calls or emails regarding my refund deposit check of $990.00. I moved out on October 31, 2022 and I have called and emailed numerous times requesting an eta on my refund check. I never missed a payment, and I left the property in great condition. I received an email from ***************************** on December 12, 2022 requesting my forwarding address for my refund check (which I've provided), but I still have not received a response or my refund check. I want two things. I simply want an eta on when I can expect to receive my refund check, and then I want my refund check.

  Customer Answer

  Date: 01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/07/22 I called citiside about mold in the unit and that it was all over my furniture. I recently just moved here the end of May. I believe that the mold was here before I moved in. The house is a duplex unit in which my neighbor told me that theyve been dealing with the mold for two years. I cant deal with this mold I have a health issue. They sent one of there workers out here, he took pictures and so did I he confirmed it was mold. He checked the air conditioner filter and changed it. He left saying that I would be hearing from someone that will treat the mold. They sent someone to clean the air conditioner vents, and they left a humidifier. But they never sent anyone to treat the mold and mold can make you sick. Ive been calling them and theyve been giving me the round around. They are hard to get in touch with Ive called Ive emailed no response. And Im still living in this house with mold.Unsatisfied Customer Valencia Love

  

  Business Response

  Date: 10/19/2022

  Hello,

  This unit had mold issues in the past.  The property was fully remediated of mold.  ************* submitted the complaint this year, we sent out plumbers, roofers, and our mold remediation company to search for any sign of moisture that would cause mold.  There were no signs of mold in the crawlspace (where the previous mold issues were).  We recleaned the air ducts just in case.  The only signs of mold were on the furniture that we could find.  We offered to have the furniture professionally cleaned which was denied.  Having no discernable source of mold, there is nothing more that we can do if Ms. **** does not want her furniture cleaned.  The only other source of moisture that we can see as a possible source of mold would just be humidity in the house if the ** was not being run regularly inside.

  Thanks,

  Citiside

• Initial Complaint

  Date:05/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company assumed ownership of our older, working class, non-white duplex community like thieves in the night. Literally, a management representative on New Year's Eve came and left notices on our doorstep about the January 1 payment due "the next day" demanding remittance to an unknown office or website portal never used by the previous owner-who also by the way didn't disclose his intention to sell the property. I along with my neighbors had a rude awakening. Thus, that decision led to unannounced "persons or representatives" attempting to inspect my duplex without reasonable notice during an ongoing pandemic more than once. Citiside also sent contractors to "work on the property" again on short notice creating noise pollution as I attempted to work remotely. (I managed to record the event because I knew the "office would be dismissive" of my rights in this new forced awkward relationship) "Work debris" was left behind.Also, I've never known a company to demand a "***** day lease" be signed in March, then demand an amended "inflated rent" lease with a bogus utility(water) charge. I have lived at my address for six years paying timely rent and water to Dekalb county. The rate for the water service is now an extra, itemized item Citiside is taxing me in order to inflate my original rental amount without any "legal justification" as the *********************** division has Not removed, replaced, or installed any new water meters in my building. Therefore, there should be no upcharge and a recent demand to sign yet again ANOTHER Amended 12 year lease agreement by May 31, 2022 Or Vacate. This is clearly a strong arm move also known as "predatory" management of a Greedy ****************** based company without Any Real vested interest in ******** EXCEPT my duplex showing up as an asset in their "new acquisition" portfolio. Method of contact for this place is email, text, and voicemail even if you're requesting a callback for clarity and concerns. Two leases in 5 mos

  

  Business Response

  Date: 05/30/2022

  To whom it may concern,

  You may contact our office to request the reassessment of the lease renewal option. We apologize that your previous property manager did not give you proper notice of selling the property.  Often when a property sells, it is our job to do as our client wishes with the terms of the lease.  While we can do short term leases, we will comply with Georgia law.  Month to month leases do allow for changes at any time with a 60 day notice. This is why we have encouraged everyone to do a year lease.  As for demanding rent be paid, rent was due on the 1st no matter who the owner was in accordance with the previous lease in place. We do our best to ensure that the correct owner of the property is paid to avoid problems.

  Citiside