ComplaintsforChurch's Texas Chicken
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed two orders thru their app on 2 different dates. Both had issues with delivery. I called in and was told that I would get a refund. Originally was advised to wait ***** business days and I did. Was then told the refund request was sent on March 5th but still no refund. Called back and got the issue escalated and was given ticket number 1. Waited another 2 weeks and called back again. Said it was escalated again and then got ticket number 2. Had a call from a store manager that stated she sent a refund request and thats been about another 2 weeks and still nothing at this time. But I got another ticket from an escalation request and advised to wait another ***** business days. I just want my money back like i was told.Business response
04/12/2024
Hello ***************************,
We received your letter to the Better Business Bureau and are researching the matter to determine the status of your refund. While reviewing the documentation we noticed that the same receipt has been loaded twice. Your letter references that you placed two orders on different dates. May I ask that you upload the second receipt as well please so that it too can be researched.
Thank you,
Customer Service
Customer response
04/12/2024
These are 2 different orders with 2 different dates. I doubled checked that. They have different amounts. Please recheck my paperwork. Thank you!Business response
04/12/2024
Thank you we now see two different receipts.
We will get to work on the research.
Customer Service
Initial Complaint
04/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They never answer their phone. Needed a refund that door **** initiated, but I never got it. ******** said it was processed and ******'s was supposed to send that to me and they never did. Tried calling several times just like last time with no answer, still... just like last time. Last time when I tried to call it was because my food was never delivered. I had to go pick it up.I had originally wanted a refund for the delivery fee and tip I sent, but menage I had to pick it up, Door **** wanted to refund me the whole thing. So far, I've gotten nothing. How are they supposed to take orders over the phone if they don't answer??? Their mailbox is full, so that tells you they never answer their phone. I don't understand the point of having a phone in a business if they don't answer it.They need to start answering their phone. I noticed others in their review section have complained about the same thing.Business response
04/17/2024
Hello *************************,
Thank you for supplying the details we will begin the research process to determine what has happened with your refund.
Customer Service
Business response
04/25/2024
Hello,
Thank you for sharing the documentation that is attached. In order to assist with refunds, we kindly request the actual receipt of purchase. Providing this information will enable us to identify the appropriate location to contact and initiate the refund process.
Customer Service
Initial Complaint
03/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
March 27, 2024, at 11:33 I visited a ******************* drive through. I go at this time because it is lunch hour and the food is freshly cooked, supposed to be. They are advertising a Chicken Special: Two Piece Dark for 3.49, you select what flavor. I ordered two orders of spicy. The cashier, **********, quickly said, "We don't have spicy." We only have original." So, I ordered what they had. When I arrived at the window, I explained that I ordered that twice the prior week in spicy. She explained that the chef had not cooked any spicy chicken yet. I thought this was odd at 11:33 in the morning. So, I quickly said, "If that has been sitting out for days, I don't want it!" She said, "No, we just opened" I accepted the chicken, and when I got home tried it. The chicken was disgusting, tough, dry, and old. It had clearly been sitting out for days. They simply wanted to sell the 0ld Yesterdays Chicken with the 3.49 orders. I called the restaurant yesterday, but they would not answer their phone. I am sick of restaurants passing their arrears on to the customers. I want my 7.54 back and this restaurant will never see me again. Receipt Check #: ***** Restaurant #: 908Business response
04/02/2024
Dear *******************,
We regret to hear that you were dissatisfied with your purchase. Cooked products are served within the same day that they are prepared.
Please provide your receipt and we will forward your request to the restaurant were your purchase was made.
Customer Service
Initial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased chicken for my family on Christmas Eve. Food was not delivered do to the company ran out of chicken. Money was never reimbursed. Been calling Churchs Chicken Corporate almost ever week and they give me run around. Report made to my bank also. Not sure what else to do!!!Business response
03/20/2024
Dear *********************************,
We have received your request and forwarded your information for processing.
Customer Service
Initial Complaint
03/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On March 11th, 2024 I Ordered Churchs Chicken Through Their App For Delivery At 8:06 PM For $90.75 I Watched The Online Tracker Say That My Food Was Delivered But No One Knocked And The Food Never Came To My Door I ********************* Twice And I Didnt Receive An Answer, I Called Corporate And Didnt Receive Any Help And I Also Made 2 Complaints Through The Website And I Still Havent Received Any ResponseBusiness response
03/20/2024
Dear *******************************,
We have received your request and are forwarding the information to be processed.
Customer Service
Customer response
03/23/2024
Complaint: 21445776
I am rejecting this response because: A Refund Has Not Been Initiated To My Bank
Sincerely,
*******************************Business response
04/02/2024
Hello Keayra *********,
Refunds are processed from the restaurant where the purchase was made. Unfortunately we do not have access to that system. Your request has been forwarded to the location where you made the purchase and we have asked them to resolve the issue.
Customer Service
Customer response
04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
02/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On Monday, February 12, **** @ 4:58 p.m. went to this location my order was (1) 2pc combo leg/thigh, french fries, honey biscuit and drink & (1) 3 pc combo leg/leg/thigh, okra (paid extra), honey biscuit, drink. After I left did not check the order when I arrived ******** down to eat missing the three pc order there was two 2pc orders. I contacted the location three separate times 5:31 p.m., 5:33 p.m., 5:41 p.m. unsuccessful nobody answered the phone. I got on-line after 6:00 p.m. file a complaint on-line with Church's Texas Chicken and uploaded my receipt requesting a full reimbursement at this time I was upset nobody answered the phone to discuss the matter. I am requesting a full reimbursement and not a credit of the 3 pc combo.Business response
02/16/2024
Dear *******************************,
Your request has been received and will be forwarded to the appropriate manager.
Customer Service
Customer response
02/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. According to the email the business has received my complaint will be sent to a manager for review.
Sincerely,
*******************************Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The manager ********************* is stealing hours from employees workedBusiness response
02/09/2024
Dear **************,
Because of the nature of this complaint, it has to be addressed by management for this specific workplace location. Please reach out to the Market Leader of the restaurant.
Customer Service
Initial Complaint
02/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I keep having the same issue with this business being very unprofessional they forget items that I paid for in my order had me waiting 15 mins for chicken to drop in drive through just for them to forget half of my food in bag also have employees coming out back of building where drive through is with apron ON Running across street to gas station very unprofessional and I would love to speak with business cooperateBusiness response
02/07/2024
Hello ***************************,
By providing us the location where this is occurring we will know the appropriate manager to forward your request to.
Thank you,
Customer Service
Customer response
02/07/2024
Hello the location will be *******************************************, ** 30310
*************churchs Texas chicken
located by ************* please contact me asap this is unacceptable.. thank you so much .
Business response
02/09/2024
Thank you your request is being forwarded.
Customer Service
Initial Complaint
01/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I went to the drive-through at churches chicken on **** ************ at 2:22 in ***** ******** ordered a spicy chicken sandwich as he had me the sandwich I went and ate in the parking lot as I took a bite the spicy chicken was raw in the middle as I went back into the store and talk to I talked to this black man he said he was the manager, but he wouldnt give me his name as he looked at the spicy chicken. He threw the chicken sandwich in the trash, he only gave me three dollars he didnt even give me all the rest of my money and he told me to call corporate. I told him I got pictures of the spicy chicken raw in the in the middleInitial Complaint
01/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 1/16/2024 I made an online order to pick up on my lunch break, when I arrived they informed me they were out of most everything I order. I asked to cancel the order and the woman told me I can do it myself. I contacted churches corporate and they put me in contact with the store Manager, she wanted to replace the meal instead of a refund and I told her that I did not want to come back because of the way her employee treated me and that I just wanted my money back since I did not receive my order. She said she would put the request in for the refund but I have not received anything back nor any more contact from ******'sBusiness response
01/30/2024
Hello ********************,
We are sorry that your order was not fulfilled. Your request for a refund is being submitted.
Customer Service
Customer response
01/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**********************************
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BBB Rating & Accreditation
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Customer Complaints Summary
100 total complaints in the last 3 years.
51 complaints closed in the last 12 months.