ComplaintsforInspire Brands
Restaurants
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Complaint Details
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Initial Complaint
08/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 4 seperate occasions when trying to use a gift card at the fast food location in ******, ** it will not work. Three different gift card, one tried twice. The first time my husband threw the card away assuming it was not loaded. The second time I had personally bought the card for my son for Christmas and contacted the store and corporate with no resolution even though the online balance showed it had $5. The 3rd card which I have screenshots for has been attempted twice and has a $10 balance. Every time we have had to pay put of pocket. The second instance the store and corporate should have a record of it occurring Jan 2024.It is extremely frustrating that they don't care *** make no attempts to resolve or fix this issue.Initial Complaint
08/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered 50 wings and sides. Ordered 3x Celery and carrots. Ordered 3x blue cheese. Ordered 3x queso. Delivered by **** Eats. Did not receive ANY of the above. Called the store, and they just said that they're busy, please call back. I called back, they said they're busy, but they will never refund the above -- offered for me to come and get it -- not acceptable because I paid another $35 for delivery, and if I go get it, the food I ordered everyone will be cold. I ended up ordering pizza for everyone. A few wings eaten.Initial Complaint
08/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On August 16, 2024, I placed an order totaling $85.71. After receiving the order at 2 p.m., I noticed it was entirely incorrect. I immediately called ********, who instructed me to contact the restaurant. When I spoke to the spokesperson, he told me he couldnt provide a refund and insisted on offering a gift card instead. I made it clear that I wanted a refund, not a gift card, as I would not use or return to this establishment.After six hours, I received a call back informing me that I would need to return the order in order to receive a refund. By then, the order was cold, old, and had to be thrown away due to my allergies to certain items. I wish the manager had suggested this solution earlier, when I first called at 2 p.m. I would have gladly returned the items at that time. Additionally, I have noticed that I am not the only one who has had this problem with this place; I have seen numerous users online complain about similar issues.Initial Complaint
08/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order on August 4th. I was called by Buffalo Wild Wings at 11:20 with them telling me they had to cancel my order because they didnt have any wings that day. They still took the $105.71 out of my checking account. Its been ************************************ my money back. *** made several calls to the restaurant and to headquarters.Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I filed a complaint regarding my order and the poor quality of the food. Someone from the BWs location emailed me about doing a refund and to confirm some information. I replied with he requested information and I have emailed them multiple times and I still have not received the refund or a response.Initial Complaint
08/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been a rewards member for years. My account is under this email address. My account is attached to my old number ************ and Im locked out. My new number is ************. I am promoted to enter the 4633 to verify my account. Again, Im locked out because I dont have this number. When I submit to change my number to 0476 it says someone else has this number. *** reached out to support too many times. I think they finally added 0476 to my account but 4633 is still listed & still prompts me for verification. I need 4633 removed & 0476 added so I may be able to use the rewards program. Im also requesting a gift certificate as *** spent entirely too much time trying to resolve this. There is a serious disconnect with your support team. *** attempted to do this at least 6 other times. Thank youInitial Complaint
08/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is hard for me to write because I absolutely love Buffalo wild wings and its one of my familys favorite go to restaurants however my experience with this store and last restaurant have me really debating if Ill ever eat at Bdubs again. I placed a large order for delivery the end in February (Feb 24, 2024) the day after getting discharged from the hospital because I couldnt drive. Order arrived with several items missing ( missing the 10 piece boneless wings, a large order of wedges with queso and one of the kids meals). To be honest the food we received was also cold but we didnt bother to complain about that part. As soon as we received the part of the order we got I called the store numerous times and got no answer. I ended up having to call a different store and had that manager call just to get them to answer the phone. I finally spoke to the manager ***** and explained I couldnt pick up the order because I couldnt drive, and he took down my information and promised to refund me for this missing items. Never received my refund or heard from ***** since. After a few weeks with no refund I called back and spoke to a female manager who had me call DoorDash door dash and after a week of researching on their end referred me back to the restaurant. Called the restaurant several times and no one answered. A month ago I wrote in about my experience using the Buffalo Wild Wings FAQ/ Contact us form to contact corporate to see if someone could help me and make it right and received no response: I even left a ****** review last week and didnt receive a response there either. After over 2 months of chasing down my refund I still dont have my refund and I now have a sour taste in my mouth regarding the entire experience and I would like to see if maybe you can help me.Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered through app. I arrived at sonic and was told sorry, we dont offer buffalo bites at this location. They said you will get a refund through the app. I didnt get a refund so I called. The customer service representative sounded like she was from the ***********. She said sorry, partial refunds. I explained I paid 5.79 for buffalo bites plus tax. She offer me a $5 gift card. How can they not just refund the money. This is a scam. I didnt want a gift card. I wanted the exact amount I paid returned. They over charged me. Its a small amount like the other previous complaint posted but its the principle. What kinda shady business practice is this?Initial Complaint
08/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On July 24, 2024 I placed an online order for a buy one, get one free sandwich. The assistant manager assured me once I entered my payment information, the order would reflect the discount. She was wrong. When I got to the restaurant, I asked the assistant manager to reverse the charge ($11.64) to my credit card. She assured me that she had done so, and my account would be credited in 3-5 business days. Its now been 7 business days.Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date and Location: On July 26th, I went to eat at Buffalo Wild Wings (*********************************** Mesquite TX *****) with 2 friends. Situation and Issues: When it was time to pay the bill, we requested that the bill be split in 3. The waittress pointed us to the ** code on the table which did not have the option to split the bill so we asked th waittress and she went to check on the backend. My friends and I had to leave and the waittress took a long time so I paid the entire amount together through the ** code. I was charged $107.02 on my **** ending in 1051. We were walking out of the restaurant and the waittress chased us down in the parking lot saying that we needed to pay again because they rung us up to split the payment on the *** system and they "didnt know how to fix it" so they would refund the first payment and charge us in store. This was already embarrasing enough because it looked like we had dined and dashed when in fact we were getting asked to pay twice. I paid AGAIN in store and was charged ****** to my Mastercard ending in 3759. The manager told me to call back if i had any issues with the refund. After the issue: It has been 6 days and I have not been refunded so i paid a total of $212.35 when I should have only paid about $30 for my own meal in the first place. I called the restuarant and a manager named ******* answered. I explained the situation and he advised "Ma'am there is nothing I can do , i am not seeing a second charge. I don't know what to tell you," as I was looking at both of my bank accounts and seeing the charges posted. He denied my claim. I am extremely frustrated at this entire situation. First, we could not split payment. Second, we were chased down in the parking lot. Third I paid the FULL amount for a second time. Fourth, the restaurant did not believe my claim and has not refunded me. I would like to be refunded for both transactions, apologized to, and to get some appeasement for this entire situation.
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Customer Complaints Summary
484 total complaints in the last 3 years.
146 complaints closed in the last 12 months.