Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried canceling this account but i can't get logged on because it's saying I don't have one but yet they are still changing me ***** for the past 2 months. How are they charging an account they say doesn't exist.

  Business Response

  Date: 04/23/2025

  Hi ****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We apologize for any inconvenience or confusion caused.
  We completely understand your concerns regarding the account. 
  
  We have successfully located your account using your phone number and reviewed your recent contact with our customer service. Please ensure you are using the email address ************************ domain to log in.
  
  PeopleLooker wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  Please be assured that the account was canceled and you were issued a refund of $55.98. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  We are unable to refund any earlier transactions from previous billing periods. 
  
  If you have any further questions and or concerns, we are more than happy to immediately assist you. Please feel free to email us at **********************************

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PeopleLooker has been charging my CC account since Jan 7. I in no way, contacted for services, nor did I use these services. I have no idea how the hot my cc info nor did I set up an account. On 1/7, 1/20, 3/2, 3/14, 4/16 my account was charged *****, with the exception of 1/7 which they charged hed me $1.00. This bring the total to $99.76 of charges I have never signed up for nor authorized. I have contacted twice to no luck talking to an actual human being. I have written , no response yet they keep charging me. There has to be someway to stop these companies that do not follow the guide lines of the law preying on innocent people. They think they can charge something somebody hoping they will not catch, doing so monthly. They are nearly impossible to contact one on one with virtually no customer service. I have contacted the ************************ of both WA and ** and expressed my concern and they assured me they would investigate and let me know the results. I find company like this to be predatory and shady. I hope others read this to understand even if you do not use their service it is nearly impossible to get any kind of straight answer or recourse from them, shamefull.

  Business Response

  Date: 04/28/2025

  Hi ***,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We apologize for any inconvenience or confusion caused.
  We completely understand your concerns regarding the account.
  
  ********************** is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account. 
  
  Moreover, we reviewed your recent contact with our customer service and we were able to locate your account using the information provided. Do you share this account with a family member?
  For example that may have another card linked to the same account.
  
  All accounts are created on the users end.
  Additionally, we have matched identifying details against the account.
  Last name and zip code match.
  
  PeopleLooker wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  Please be assured that the account was canceled and you were issued a refund of $98.76. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  Your refund covers transactions from 01/20/25 to 04/16/25. We are unable to refund any earlier transactions from previous billing periods. 
  
  If you have any further questions and or concerns, we are more than happy to immediately assist you. Please feel free to email us at ***********************************

• Initial Complaint

  Date:04/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past week Peoplrlooker has charged my Apple Cash every day for $27.99. Most recent charge is 4/6/25. I never authorized a payment or used this site

  Business Response

  Date: 04/09/2025

  Hi *****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. 
  
  Upon further review, we can confirm that you were able to utilize your reports on the account.
  
  ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  All accounts are created on the users end.
  Additionally, we have matched identifying details against the account.
  Full name, zipcode and phone number match.
  
  Please be assured that your account was canceled and you were issued a refund of $27.99. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
   If you have any further questions, please don't hesitate to contact us at ***********************************

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somehow ************************** got my bank card info. I assume it was stolen. I have been in contact with thus company for two weeks advised they don't have any accounts in my name. They are still charging me for something I never signed up for and have never heard of. This company should not be in business. They have stolen $32 from my bank and won't help

  Business Response

  Date: 04/03/2025

  Hi there ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  I sincerely apologize but we are unable to locate an account under your name or email address.
  
  If you have received a charge from PeopleLooker, could you please confirm:
  
  The last four and type of card that was charged
  Your billing zip code
  The date and amount you were charged
  What is the exact description that appears next to the charge
  Screenshot is best in aiding in our investigation 
  
  Is there any other name connected to your card?
  
  If you have additional questions, please don't hesitate to contact us.

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cant cancel. I did the free trial and canceled i thought but im being changed ***** for 2 months now. When j go to try and cancel on the site or anywhere there is no proof of a subscription for me.

  Business Response

  Date: 04/02/2025

  Hi there Skylar,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. 
  Please share with me the email request to cancel your account. 
  
  We will be more than happy to investigate your prior request to cancel.  
  PeopleLooker wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. 
  Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
  In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  In this event we have issued a refund beyond a single refund in the amount of $32.89.  
  We issued this refund in an act of good faith based on your expressed circumstances. 
  
  Other than the initial trial charge of $1.00 and the $32.89, there were no other successful charges. 
  
  We are unable to issue any further refunds on this account.
  

• Initial Complaint

  Date:03/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a while now this site has been taking money from me after I already cancelled everything. Ive had to do this multiple times. Its becoming to the point to where its too much I want my money back and for no more money to be taken

  Business Response

  Date: 04/02/2025

  Hi ****,

  Thank you for reaching out and allowing us the opportunity to resolve this for you.

  The account was reactivated on 01/07/25 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $24.99.

  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

  Please be assured that the account was canceled and you were issued a refund of $74.97. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  Your refund covers transactions from 01/15/25 to 03/14/25. We are unable to refund any earlier transactions from previous billing periods. 

  If you have any questions please feel free to contact us at support@BeenVerified.com.

  
  
  

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peoplelooker refuses to cancel my subscription without payment!

  Business Response

  Date: 03/14/2025

  Hi there *******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. 
  ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
  Each customer must agree to these terms before successfully creating the account. 
  
  With this action our customers confirm they are fully aware of the subscription details including the instructions on how to cancel.
  Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
  
  We can confirm that your account was cancelled by you on 02/23/25.
  However, PeopleLooker prides itself on understanding our customers' concerns. 
  We have issued a total refund of $24.99.
  
  We issued this refund in an act of good faith based on your expressed circumstances. 
  If you would like to review our Account & Billing FAQS please click here: ***************************************************
  
  If you have any additional questions, please don't hesitate to contact us.
  

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a trail 1$ for 3 days like two yrs ago on canceled in the time frame ,on a ****** card that I rarely use except for on line orders So Ive tried to reach them 20 odd times trying reach and can not get live person because I dont have the email or the phone number anymore without that you cant cancel I cant even ask for a refund because I cant eventalk to a live person. This is awful. Ive got like $58 that they just swipe off my card last month no not last month of the hit, but its been dollar hits every month well that that that should tell you right there something wrong because its a dollar for a three day trial not one dollar a month and hit me for a whole year and then turn around and charge me a 20 $22 and then just that it aint right I had no way all I have is a bill transaction number on my ****** activity thing which I didnt I never had the app. know I didnt have no ****** app until recently and that being said Im able to see activity on it while theyve been taking my money since the very beginning and after I even after I canceled it so now Ive tried for two months, trying to get it to get them to stop I still cant reach nobody they dont. Theres no way that if you dont have your phone number or a email that you used to getthis service you cant you cant stop it you cannot make them stop you cant reach nobody. You cant do nothing about it and its robbery thats criminal in my opinion 100% and when you do get to talk to something you get to talk to them through like a email back well whats your information your login information if you dont have then then then they just dont even respond back to you again they just keep on doing it now if you guys can get a hold of them, can you tell me how to do it versus not going down there knocking on their or sending them a letter in the mail cause you cant do it over the phone I promise you that.

  Business Response

  Date: 03/14/2025

  Hello ****, 

  Thank you for bringing this to our attention, we do apologize for any inconvenience this has caused. I was able to locate your account that matches your full name, telephone number, and zip code. This account was created on 06/16/24 with our 7-day $1.00 trial. Additionally, you mentioned that you had contacted us to cancel prior to the end of the trial. Are you able to share the cancellation confirmation that you received? At this time, we were only able to locate a contact from you via telephone to our automated phone system on 01/27/2025. 02/24/2025, and 02/25/2025 in regards to this account. Additionally, we located an email from 03/13/2025 that was successfully responded to advising that your account has been cancelled and you were issued a refund of $22.86 as requested. 

  Prior to signing up for our services, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel.
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  In this event we have issued a refund beyond a single refund in the amount of $3.00.  We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.

  If you require any additional assistance or have any additional questions please feel free to contact us at ************************************************************

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There a fraud. Scam operation and need to be shut down. My identity was leaked out to the dark web.

  Business Response

  Date: 02/06/2025

  Hi there *******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  Upon further investigation, we can see that you attempted to log back into your account on 01/30/2025.
  This account was suspended due to bad billing status on 06/05/2023.
  
  However, we would love to investigate this even further with our internal teams.
  
  We kindly ask that you please share the following with us:
  The last four and type of card that was charged
  The date and amount you were charged (successful charge) 
  
  Is there any other name connected to your card?
  
  If you have additional questions, please don't hesitate to contact us.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 1.95 from the middle of 2022, up until December 2024 when I was charged *****, for something I dont have. I have contacted them previously in 2023 to cancel this bc I had no account with them. They assured me I wouldnt be further charged. I have. And they have attempted to take ***** out of my account 3 times now in January 2025. I have sent emails. They confirmed I have no account with them. I sent screen shots of the chargers my name last 4 of my card number my zip code. Not comfortable sending anymore information. I want my money back and I want my card to stop being charged for something I do not have.

  Business Response

  Date: 01/30/2025

  Hi there *******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. 
  ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
  Each customer must agree to these terms before successfully creating the account. 
  This way our customers confirm they are fully aware of the charges including the date to cancel the trial.
  
  Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
  Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 
  
  We were not able to locate any correspondence from you previous to January 19, 2025. 
  
  Please see the attached document, this is a sample of your signup page. 
  
  All accounts are created on the users end.
  Additionally, we have matched all identifying details against the account.
  Full name, phone number match and zip code match. 
  
  However, PeopleLooker prides itself on understanding our customers' concerns. 
  We have issued a total refund of $28.71. 
  
  We issued this refund in an act of good faith based on your expressed circumstances. 
  PeopleLooker is unable to issue any further refunds on this account. 
  
  If you would like to review our Account & Billing FAQS please click here: ***************************************************
  
  If you have any additional questions, please don't hesitate to contact us.