Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The proprty management of ******************, College Park,property constantly rents to people who do not keep up the property. The front yard is kept in a mess, and the backyard is overgrown because the renter does not get her grass cut. I had to have someone cut down over growth to put on a new account unit in my backyard. The 750 condo unit is falling apart and causing our condos to lose value. The owner is **************************, who lives in another country. The business address is P. O. Box ****, *********, ** *****. *************************** is the Property Manager.

  Business Response

  Date: 05/03/2023

  Hello,

  This person has the wrong business. I do not rent properties or provide property management for rentals. My firm, Wolford & Associates, LLC, is a Tax and Accounting firm that provides tax preparation and accounting services. This person and property noted in the compalint are of no relation to my buisness or services provided by my business.

  Business Response

  Date: 05/03/2023

  Hello,

  This person has the wrong business. I do not rent properties or provide property management for rentals. My firm, Wolford & Associates, LLC, is a Tax and Accounting firm that provides tax preparation and accounting services. This person and property noted in the compalint are of no relation to my buisness or services provided by my business.

• Initial Complaint

  Date:07/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I had the responsibility of administering the estate of a very close family member. Since I had to do this 100% alone, I had to reach out to a tax preparer for help with filing several returns associated with the deceased, the estate and myself. In filing one of these, which would of allowed me to close out the estate and distribute the funds from it, I have had problems with the *** and the tax preparer has inferred this is my fault and that I should just pay the ***. I have been hit with thousands in penalties/fees ETC and they demand to pay thousands of taxes (outside of the penalties) that I have already paid to the ***. The tax preparer has been paid several hundred dollars for each return associated with the estate. She claimed that she would file an extension and that I wouldnt owe anymore money to the *** and that I wouldnt have any issues. Now I am being fined, daily, theres interest and penalties, and I am being fined DAILY until this is over.I am unable to log into the *** site and pay the fines that the preparer has cost me, since the site requires a facial scan thing and the person the return for is deceased. On top of this, all of this is after the second or third reassuring from the tax preparer that I could close the account for the estate and distribute the funds, so theres conveniently no funding to pay the thousands that this has cost and is continuing to cost. The tax preparer refuses to answer the phone or directly answer any of my questions or help in any way with this; she was paid before the letters from the *** began to arrive, and she clearly doesnt care and wont take any responsibility or help. We are reaching out to ***************** and an attorney to attempt and get help with a resolution that will not cost even more than has already been wasted on the estate/deceased's taxes.

  Business Response

  Date: 07/06/2022

  Unfortunatly, the client does not understand the explanation of how extensions of time to file work per the *** rules and regulations. Per *** rules and regulations, tax Form **** Individual tax returns and any tax balances owed are due on 04/15 of the year following the tax year to be filed (Example: Tax Year 2020 filing and payment form **** is due 04/15/2021). Extension, tax form ****, allows the taxpayer additional time to file the tax return and does not excuse tax balances owed (example extension filed for tax year 2020 allows a filing extension til 10/15/2021). In this case the client failed to submit the documents needed to file the return timely as documents for preparation were submitted on 06/01/2022 for the tax year 2021 and tax preparation was completed at that time. Interest on the balance due accrued from 04/15/2021 and penalties on the balance due accrued from 10/15/2021 per *** regulations. Our firm completed the 2020 and 2021 tax returns as we are tax preparers and not attorneys. Our firm does not provide estate counseling. It was explanied to the client that if they submit a full .PDF document of the *** letter received our firm will write a response letter requesting the 1st time abatement penalty at no additional cost to the client. The client has not submitted a full copy of the letter as of today. Please see the following site for *** rules and regulations which support our firms explanation, ***.Gov, https://www.irs.gov/pub/irs-pdf/f****.pdf

  Thank you - *********

  Customer Answer

  Date: 07/06/2022

   
  Complaint: 17509353
  
  I am rejecting this response because:
  
  All documents were sent the day after being requested. 
  

  There has still been no explanation as to why the penalties are in the THOUSANDS or why the *** has cashed our check, yet is demanding the same amount already paid in addition to extra fees that are being compounded DAILY until paid (keeping in mind that we have no way to actually pay this. 

  There continues to be no assistance on how to simply pay the *** off. It is impossible to login to the *** site as the deceased since the *** requires a facial recognition scan, therefore there is no way to actually pay this off before it tanks my credit. 
  

  It is more important to get this over with ASAP to avoid more fees due to things being filed late and if need be hire an attorney to settle the remaining issues.  
  
  Sincerely,
  
  *****************

  Business Response

  Date: 07/07/2022

  All documents were not submitted as client tax forms were missing. Tax preparers are unable to prepare and file an incomplete tax return. Clients are responsible for providing their information. Penelties are computed by the *** as noted before in my prior response. Payments must be submitted per the *** notice received, checks can be written per the *** notice, and payment plans are made with the ***. Our firm does not handle this for clients as it is a personal responsibility of each taxpayer. Additionally, our firm has provided an option to send us a full copy of the *** letter received in .pdf format and we are willing to write an *** response letter on behalf of the client requesting the first time abatement of the penalty. The client has yet to send in the notice and take advantage of the service wich is included at no additional charge to the client.