ComplaintsforAamco Transmissions

• Initial Complaint

  04/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  RJ AAMCO ********, ** sold me a transmission I didn't need for $4500.00. And with the new transmission my car was all messed up. To make matters worse, they've given me all kinds of excuses for ruining my car. Stay away! I am writing all military and elected officials in ***************** to put an end to this despicable, predatory business.Please copy n paste to see and hear video.******************************************************************************************************

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My 2005 ***** crv awd went in last year for clutch replacement and flywheel repair. After i picked up car 2nd gear was damaged and didnt work. It worked fine before i brought it in. Talked to the owner at the ********* ** locating and they arent accepting fault. Talked to corperate and they refuse to pay for the mistake. All aamco locations are franchise owned and they refuse to pay when the franchise owner says its not there fault no mattar what. Which is not right. Was working fine until i brought it into the shop. So they messed up something and wonr admit fault. I want my 2nd gear fixed in my car and if u didnt know 2nd gear in a manual transmission car is the power gear so u kinda need it.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  RESPONSE REQUESTED ASAP Subject: 2010 Silver Santa *** ******************************* Location, ****,******* ?This makes absolutely no sense. Why would AAMCO pull it out, they can run diagnostic without pulling it outplaces do that to older people and people that dont know much about cars to try and get them stuck with them fixing it. Told them to put it back in the way I dropped it off. Did not sign any paperwork to approve.Mechanic shops are shady like that if your transmission was still good and they pulled it out, they will swap it out with a bad transmission Then turn around and sell yours or if you decide to go with them they will basically clean it up and put it back in and sell you your old transmission So before they do anything to your vehicle, they have to call you and let you know what they are doing to it. I did not sign any forms, as other AAMCO locations require a signature. They cant just start doing s*** and then charge you for it so now theyre gonna put either your transmission back in and put all new fluids and its gonna run perfect or they are going to find a broken a** transmission put it in there and its not gonna leave their shop.Are they going to try to charge a s*** ton of money because they basically did a free transmission service. Iv talked to them twice, told them I dont have the money. Can you please put it back the way it was when I drove it in. I should be able to drive it out for free. Not $800.00 for a service not completed.Need vehicle moved from the back lot to the side lot as soon as possible. If its not drivable, which it probably is not, I will call AAA to meet me there, to tow out of there.AAMCO cannot hold my vehicle. Please contact this AAMCO location and ensure me that it has been moved. No charge billing. Thank you.*********************** ************

• Initial Complaint

  02/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  AAmco over charged me for a diagnostic that they claim they did. And they claim they sent information into this warranty I have. When the *************** denied my claim to pay up to ****** for a diagnostic then Aamco decided to take advantage of an disable woman who had to take part of her rent money to pay ****** to Aamco. The only reason why Aamco had my car in the first place was because the *************** refused me to take it to ****** dealership where they charge only ****** dollars for a diagnostic. AAmco owner **** was very obnoxious, racist and mean towards me and hurt and Insulted me. The owner demanded me to come now and pay me and get your car off my lot because it's taken room for my paying customers who will need my services. I was very hurt and disappointed by the owner and the manager **** double insulted me by saying just give me ****** and keep the change. However, when I said to Mark you all know if the *************** would had not denied my claim then you all would have not been paid what you just charged me. Then **** said of course we know that. Very unethical shady and unprofessional practice and I demand my money back please.

• Initial Complaint

  01/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I towed my car to Aamco ******, ** ***** on 1/11/24 when they were closed. I got a call from a lady in the office and gave her concise details being that I worked in car repair in ****** for 7yrs sending many vehicle to aamco for transmission diagnostic. Knowing I must find out the issue and talking to ************ ONLY approved a diagnostic. I was told I needed a new transmission and was never given any type of estimate (even up to this point) written or verbal! I made it clear I didnt want to move forward until I exhausted my options which may include trading the vehicle or looking into my own financing IF I decided to do the repair! I turned down the option Aamco in-house financing as I found them ****** eager to let me know the payment dont matter and people pay what they can when they can. As a former service advisor I am smart enough to know that once they get approved for their work they are payed regardless and I the consumer have to deal with the ramifications on my credit and making payments for a repair so I knew what they were doing. Fast forward to 1/20/24 and after Ive already informed them Im talking to the wife to exhaust MY options with the vehicle theyve taken it upon themselves to do the repair I never approved. The lady calls me this morning saying the car is about done how am I paying when my question is who approved the work. The guy calls as he does every time I stop the lady from walking me into an unapproved sale like good cop/bad cop and says shes not saying its done theyre just test driving it. IE, SAME THING, who approved the work?! I live right next to this shop and I know its hard times the lots empty and techs dont make money when wrenches arent turning but this is beyond me; Im disgusted that I would make so clear how Im choosing if Im going to move forward and they decided to take it upon themselves do this work. Again Ive never once received a detailed estimate or breakdown or given any verbal approval for this work.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my 2013 ***** treverse to have the engine replaced I told them what I wanted and the problem I was told by them that that was not the problem it was a fuel pump and after that was replaced they told me the engine had to be replaced and after I agreed to have that done my car was placed outside and was broken into and damaged after 4days had passed they called me and told me they are not responsible for the damage even though they parked the car outside and left it unlocked and there was no sign anywhere on the property that they are not responsible for the damage to vehicles but after a week that sign was put up and I was told it was there all along but I have pictures and video it was not

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My name is *********************** i took my **** Silverado in for a Transmission rebuild on March 27 2023. They did the rebuild, 2 weeks later said it was finished but the transmission would not shift into 3rd gear. The owner *********************** stated that the only transmission builder that worked there was not going to be able to get back into the transmission for 4 weeks ( because he would be on medical leave). Come to find out he was fired along with 2 other guys at the shop, because 5 of the 7 transmission rebuild done in the past several months had come back to be redone. So, i agreed for them to put a remanufactured transmission in it instead of doing a rebuilt one, for a little more money. Today is June 13 2023 and they have put 2 different remanufactured transmissions in my truck since , and both of them not functioning properly. After going in and talking to the owner *********************** , he advised me *********************** had been fired which was the manager and that i was dealing with him now. **** was personable and tried atleast to work with me with the aggravation and incompetence of the shop having my truck for 3 months. I tried today to get my money back I've payed to aamco , told *********************** just put my old transmission back in it that ran fine and I would go somewhere else. He told me he wouldn't do that because he has too much money invested. I wander if and when I will get my truck back. This has been a horrible experience. I'm 47 years old and have never contacted you before please help with this issue.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought my 2013 Buick Regal to AAMCO of ********** ** to get my transmission replaced. After having my car inspected by the dealer and 1 other place, I decided to go with AAMCO which has been a nightmare since I picked my car up. ************** manager of the location provided me 2 quotes 1 for a rebuild and 1 for a new transmission. I decided to go with the rebuild transmission. After about a week *** called and advised me, I did not need a transmission and instead needed a vacuum pump, coolant hose, transmission lines and front strut assembly which I would have never agreed to if he would have informed me that it had nothing to do with the transmission.The last phone call I had with ** was he wanted to replace my rotors, calibers, and brakes which I advise him not to do because of the cost. ** then informed me that they did not feel safe driving the car and only drove it for a sec so they could not do an extended test drive to see how the vehicle was operating. I picked up my care on 3/30/2023 and paid a total of *******. After driving my car for no more than 20 minutes I stated to have the same issue that I was having when I brought the car in. I called *** and he advise it was not the transmission but the rear brakes, rotators and calipers that needed to be replaced. After getting the items fixed I called ** and told him the car was still doing the same thing and I needed a transmission. ** sent out ******* to assets the car and he determined that I would need a transmission which ** is trying to charge me **** dollars for something I should not have to pay for because my main reason for bringing the car to a transmission specialist was to get my transmission fixed. I should not be responsible for paying for something that did not get fixed correctly the first time. In addition to this *** spent the majority of my money on a Strut Assembly front which I did not need replaced in the amount of **** for labor and the parts was ******. I want my transmission done as I had asked him to do in our initial phone call. I have asked for all my calls with ** to be sent to me. The one I have ** tells me I do not need a transmission but need x,y and z done. "Pretty sure" she states. ** and the staff neglected to test the car properly and I would like my car fix or a refund on ********. The car is still showing the same codes it was when I first brought the car to **. PO700 transmission control module

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took car to canton ga amaco told them it would get stuck in third gear called me later and said transmission needs rebuild paid **** they also said it needed clutch and lot of other stuff but after repair it did the same thing took back and now says it need shifter ************** wants ***** more money i probably didnt need the rebuild anyway he should of seen this when he took everything apart i want some money back on repair of rebuild transmission i had ask him if shifter was bad he said no everything was great i felt he should of done shifter fork and thats all.

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid almost **** dollars to have my ****** rebuilt because of occasional slipping..when we got our van back from Aamco in ****** ******* my van was making noises we never experienced or heard before..we took it back for them to tell us now we needed a new axel..and motor mounts..then they supposedly repaired **** to find they didn't repair it at all we took it back again only to hv all this happen again..now my ****** is leaking and my car was making crunching noises when I turned my wheel..I took it to another mechanic garage to get a second opinion only to find out None of bolts and parts were screwed on tight everything was loose and leaking and ready to fall off..my wheel could have fallen off while I was going down road with my grandsons I'm raising..this van is used to transport disabled children to doctor and therapist..this could of ended up being a fatal mistake..my husband is on way to pick our van up from second opinion garage now so we will have documentation showing proof today

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