ComplaintsforModivCare
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Complaint Details
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Initial Complaint
10/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I get picked up for dyalils,each and every other time I call and set up an appointment,the ride never comes and never calls to say thief not coming.I be having doctors appointment that I really need to attend but the transportation never come this has happened on 4 occasions.amd when I call Aetna you always reach an automated service (Laura) which gives this **** speech only to reach an operator who gives the same speech.it seems if this company is not equipped to provide the services for the sickly what are we too doBusiness response
11/02/2021
Business Response /* (1000, 5, 2021/10/20) */ ModivCare contacted the member to confirm trip date cancellations. The member stated that he didn't recall the exact dates, but they were all to doctor appointments. ModivCare informed the member that we will investigate trips for the past two months. The member said he was picked up yesterday by Lyft with no issues. Lyft has been added as the member's preferred provider for future trips going to doctor appointments. ModivCare sincerely apologizes for the inconvenience this may have caused.Initial Complaint
10/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Driver was supposed to pick me up at 7:00 AM for LUNG SURGERY. The driver called me at 7:00 AM to notify me they would be late. I contacted Motive Care and notified them of my LUNG SURGERY and they needed to find me another driver immediately. 30 minutes later Motive Care called and said it would be AT LEAST ANOTHER HOUR. I had to drive my own vehicle to make appointment on time, when I can not drive my vehicle home after surgery. Motive Care provided no solutions, suggestions or alternatives. Tow truck companies called were giving me $450 estimates to get my truck home. Motive Care refused any help, in any form at any time.Business response
11/01/2021
Business Response /* (1000, 8, 2021/10/21) */ ModivCare contacted the assigned provider to investigate the concern and discovered that per their response, which was supported by the trip log, The member was picked up at 12p and dropped off at 1:19p. For the return the will call was called in at 4p. The member was picked up at 4:51p and dropped off at home at 7p. ModivCare sincerely apologizes for the inconvenience this may have caused to the member.
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Customer Complaints Summary
442 total complaints in the last 3 years.
108 complaints closed in the last 12 months.