ComplaintsforMercy-Go Health Urgent Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Received bills showing my husband and I did not pay our ****. It was paid by my charge card at the time of service. We both received a COVID test on 7/4/21 @ GoHealth UC ******** **. I called the ************ and they show no records of us paying. She instructed me to make a copy of my Charge Card Statement and send it to with our bills for proof of payment to the ******* ** office. I have done this three times and they have sent me to Collection 2 times. I have talked with the ************** two time telling them my story. Mercy-Go Health ******* ** office will not respond to my correspondence, but keep sending me to Collection. I do not know what to do. Your assistance in the matter will be greatly appreciated.Mercy # ********* $49.70 ***********************. Mercy# ********* $25.00 ****************************** On 7/4/21 Chase Credit Card paid $75.00 .Initial Complaint
01/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was charged for a Covid 19 test and I have medical insurance. My debit card was supposed be refunded on Jan. 13 but no one ever did it. I am having a real hard time getting my credit for their error. Please help now they are telling me my credit was issued today but I have to wait AGAIN so unfair. And they sent this email that is attached today when it should have been done on the 13th.Initial Complaint
11/19/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I visited Mercy-GoHealth on 10/31/2021. I paid a prepayment in the amount of $75 and was advised nothing else would be owed. Later that day, I receive notice that I have been signed up for autopay in which I did not consent to and was never discussed with the woman taking my payment. On 11/05/2021, I received an email stating I would be charged an additional $75. On 11/08/2021, I reviewed my **** statement. It stated that I had been refunded the initial $75 payment. I received no refund. I reached out to a customer service rep named ***************************. He told me not to worry, all would be taken care of. I requested a confirmation email. He did not understand my request and why I would want an email. On 11/09/2021, my card was charged yet again for $75. I reached out to another customer service rep. *** removed the autopay setting and advised me I would receive a refund in 5-7 business days. I asked for an email confirming what we had discussed. I was only provided with confirmation that my autopay setting was removed. As of 11/18/2021, I have still not received any resolution. I have also reviewed my billing statement again to find that a refund has not been issued.Initial Complaint
10/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am extremely upset. I was at Mercy Urgent Care the Clayton Location and I was diagnosed with Covid-19 and was advised that I would be getting an IV infusion and orders were sent to Barnes Hospital. I called Barnes and they advised that the order was not processed and to call back to Mercy. I have been calling Mercy all day and have been getting the runaround. I spoke to Darla a PA and she hung up on me. When I call back I get a voicemail. She said to have my doctor to assist me. I feel that this is very unethical and disrespectful to me. I have never had Covid-19 and if it's something that can help me why was the order lost. This really has me concerned about the ethics of the hospital
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
5555 Glenridge Connector STE 490
Atlanta, GA 30342-4759
Customer Complaints Summary
88 total complaints in the last 3 years.
16 complaints closed in the last 12 months.