Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email today for 49 dollars owed. I paid the bill nearly a year ago and it was around 270 dollars for ear wax removal. The insurance allowed a certain amount off the 525 bill and I paid what was owed at that time. Now, here it is going on a year and they say I owe them another 49 dollars. Something is wrong here. Seems like a billing error or a scam, hoping to collect, just because a bill was sent out.

  Business Response

  Date: 03/09/2023

  Thank you for reaching out. Upon review of your account, it has been confirmed that the payer processed claim in error dropping the $49.04 to patient responsibility at the same time sending another EOB correcting this error, which shows no patient responsibility for the $49.04.  We apologize for the confusion and have adjusted off the $49.04 as it is not owed. Please let us know if you have any further questions. Thank you again for bringing this to our attention so we could correct. We look forward to serving you in the future.

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Piedmont urgent care on September 9 2022 for a covid test and uploaded all my information on the portal they gave me including my insurance card. My insurance covers covid test and when i was checking out I asked the front desk if i need to pay my copay before i left. The lady at the front desk said we will send you a bill. A couple of weeks later I was sent a bill for $340.00 and on the back of the bill it stated that no insurance was put on file. I called the customer service number to see why it was not put in the bill . The customer service lady updated my insurance and said it should be resolved and we will send you another bill with the insurance updated. In January I got the same bill and called again. The lady said it was uploaded to my account. My account number is *********. I received nothing from piedmont urgent care after this. Then in February i received a notice from nation wide recovery service. I was not happy since piedmont urgent care did not run my insurance and sent it to a collection agency! I called the customer service for the nation wide recovery and talked to *********************. She said she would send a message for an explanation on why my insurance was not run. I even looked in my insurance (bcbs anthem)to see if it was denied and nothing on my eob Statement of me going to Piedmont urgent care was in the eob. I have called nationwide recovery service three times in the past three weeks and the response i am getting is that piedmont urgent care has not responded back. This is absurd and I did everything correctly when filing my insurance with piedmont urgent care. I feel like piedmont urgent care is ripping people off by not submitting information correctly and not training their staff at all!!!

  Business Response

  Date: 02/28/2023

  Thank you for reaching out. We apologize for the challenge you have experienced with your claim not processing correctly. Upon researching, it appears that your insurance did not attached so later processed as patient responsibility. We apologize for this error. To rectify, we have removed your claim from collections and have submitted to insurance. Thank you for bringing this to our attention. 

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a medical visit and I received a bill that Ive been using my HSA card to pay the bill monthly. The billing information sent to me provides online payment options, It allows to make payments , each month Ive been making payment . I noticed this month on bill it indicated final notice . I emailed Piedmont urgent care by wellstreet and was told that my account was turned over to collections . I have received no calls or letters stating that my monthly payments didnt qualify . How can I be turned over to collections when account was receiving payments or a call advising me that I couldnt make payments. This is unacceptable, this issue must be addressed as they are trying to ruin credit ratings.

  Business Response

  Date: 11/17/2022

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience this has caused. We have had one of our leaders attempt to call you twice today to discuss this matter. She did leave a message with her direct line and appreciate the opportunity to address your concerns.

   

   

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,This has been an ongoing issue since ******* 9th 2022. On that date, both my husband and myself have presented at Urgent Care to receive a Covid test. We had the test administered (only a test, no other medication prescribed or anything else) and we tested positive. We went home and isolated for two weeks and thought nothing more of the matter. Under our current insurance, Covid testing is completely free, no copay. We have double checked with our insurance on multiple occasions and have concluded this is not an issue with our insurance (Cigna).We did not hear anything for quite a few months, never received a bill in any shape or form pertaining to this visit, until months later when I had to once again visit Urgent Care for yet another Covid test due to feeling sick. My test came back negative and I went home. We were not charged for this visit, as Covid testing is free under our insurance, as stated.One week later, I went in again as my symptoms were not improving. As this was an assessment, I fully expected to pay the 50$ copay that I am required to pay. Instead of receiving a bill for 50$ however, I was told I actually owed 100$. Upon tracking this down with both WellStreet and Cigna, my insurance has let us know that the ******* visit was billed as "Covid Treatment" instead of "Covid Testing" and the 50$ payment I have made already was put towards that ******* bill instead of the one in July. ***** has attempted to send the ******* bill for reprocessing, we have talked to several billing representatives of WellStreet and yet nothing was resolved. I am still told I owe money for something that should have been free and the bill was never reprocessed as Covid Testing. I am attaching a copy of the online bill I keep receiving.My husband was also wrongly charged for the date of ******* 9th too, however upon multiple calls to the WellStreet billing department, his account was sorted out and balanced out at 0. Mine however was not.

  Business Response

  Date: 10/24/2022

  Thank you for reaching out. A member of our billing team attempted to call 10/21 and will try back again. In short, we have requested reprocessing of one of the Covid claims, and the $50 was a correct balance owed from the last sick visit but due to erroneous information given by our call center team member, we have refunded $50 to your card on file. The balance on account is now a net zero. We appreciate the opportunity to serve you again and for the opportunity to review this in more detail via phone.

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/1/22 I cut my ankle and it required medical attention. We went to Piedmont Urgent Care in *******. The Dr determined that stitches were needed which she did well. But their nurses on the other hand not so good. The nurse stated it was the left ankle which it is actually the right on the paperwork. Starting on 7/2/22 the wound started to seep a clear liquid. I called the facility to ask if this was normal, and the nurse told me to fill my antibiotic and take as prescribed. I did as I was instructed. The liquid continued to seep no matter if my ankle was up or down. I called the facility back on 7/7/22 left messages and no one called me back. The morning of 7/8 I got a hold of someone. The nurse instructed us to go the *** When we got the the ** the ** Dr. stated the liquid is normal and no reason we needed to come in. Now we incurred an ** **** on top of the Urgent care ****, which was totally unnecessary if the nurse spoke with the Dr. (which we doubt happened). Piedmont urgent care nurses are incompetent and we would like to have our **** reduced if not completely refunded since we could have gone to the ** to begin with. Very upset. If documentation is needed, please let me know and I will provide through a secured environment.

  Business Response

  Date: 07/12/2022

  Thank you for reaching out. I apologize for your inconvenience. We performed a refund in the amount of $100.00 to the card on file yesterday 7/11. As a part of our service guarantee, we have zero-charged the account and no balance remains. Again, we apologize for the poor service level experienced and would appreciate the opportunity to serve you in the future.

• Initial Complaint

  Date:06/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is due to a billing issue with Piedmont Urgent Care. Covid testing 11/20/20 I gave my insurance card to the location and apparently they took the number down wrong.I talked to Urgent Care last year and told them they had my wrong information.I talked to them again in January of this year when they were going to attempt payment from the insurance company.Now I have started to get collection notices and I called. They said now must file with my insurance company and the amount of $272 has been noted on my credit report.

  Business Response

  Date: 06/14/2022

  **************,

  Thank you for escalating this to my attention. I apologize for the inconvenience and lack of resolution to the issue you raised. We have reviewed your account and the manager is providing coaching to the team member that handled your claim processing. The balance has been adjusted off and we have left you a voicemail to help address any additional questions. Thank you again for bringing this to our attention and for the potential opportunity to serve you in the future.