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Complaint Details
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Initial Complaint
07/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I won a $25 gift certificate to the Tangy Tomato on 93Q fm. The gift certificate issued by Sweet Deals expired on April 26th 2024. 93Q advised me to file a complaint on the Sweet Deals help site. I filed a request but Sweet Deals did not respond. I would like to give certificate replaced.
Business response
07/24/2024
Hi *****,
We're sorry to hear that.
However, we're showing that our Support Team has responded to your requests and have not received a reply back.
Our responses to you may possibly be going to your spam or junk folder, if not found in your e-mail inbox.
We hope that you're able to locate our e-mails so that we can assist you further with this matter!
As always, our Support Team can be reached at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
07/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased $100 gift certificates for the hungry moose for $57.90. The business closed its kitchen on 6/30 before I even received the certificates. They are still selling the certificates for this business online today. I opened a ticket explaining my issue online and it said I would receive an email confirmation with a ticket # and an expected lead time for a response, but I havent received anything yet.Business response
07/19/2024
Hi *****,
We're sorry to hear that.
We're showing that our Customer Support Team has responded to your ticket offering an exchange to resolve this matter.
We hope that we're able to provide you with an exchange deal that you can enjoy!
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Customer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 4/19/24 I purchased a voucher in the amount of $28.95 for *******************. On 5/17/24 I purchased a voucher for *********** Grille. Both were purchased through the online company Sweet Deals. On May 10, 2024 I reached out to their online support department to let them know I still hadn't received my vouchers in the mail (in the screen shots you will see they both say they will be shipped via mail). A rep responded within a day or two stating that "they were emailed" and to check my Spam folder. I did and there was no voucher, nor was there supposed to be since it clearly stated at time of purchase & confirmation they would be sent via mail.I had the same issue on 5/17/24 when I purchased a $28.95 voucher for *********** Grille. No voucher via email or mail & no response from customer service despite outreach attempts on 5/24/24 & 6/10/24; therefore, there has been no part on the company to resolve the issue since they have only responded one time and the information they provided was incorrect.I would like a timely refund or replacement for these items as it's not been close to 3 months that I've paid for 2 items that I have not received.Business response
07/08/2024
Hi *****,
We're so sorry to hear that!
We would love to reissue the missing items for you ASAP and have reached out to you via email directly requesting confirmation on the mailing address.
Once provided, we can get these certificates sent out again so that you may enjoy your purchases!
We greatly apologize for any inconvenience this may have caused and look forward to resolving this matter for you.
Kind regards,
Your incentRev Customer Support Team
Customer response
07/08/2024
If possible, can we keep the claim open until the replacement certificates are received? I did receive a response from them finally and sent them all info requested for replacement. Thank you.Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ky3 (local *** affiliate Springfield MO) offers a Deal of the Day, usually for local businesses/products, etc. A new offer every day is advertised on air and social media and email. On 5/23/2024 I purchased an offer: Shepherd of the Hills Shepherd of the ******************** 2 for 1 admission to Shepherd of the ******************** ($50 value!). I purchased 4 2 for 1 admission tickets for $100 plus a handling or postage fee of $10. I received 4 1 admission, which is no deal, I should have received 8 tickets. My disappointment lies in only being able to correspond by Email, upon my initial email, I was told it could take 10 business days to respond. They did respond initially on 5/28 and after several back and forth messages acknowledged 6/8 they are aware there was an issue. They have not refunded or filled my order. I did reach out to my credit card company and they are also reviewing. Mistakes happen and I do understand, the reason for my complaint is the customer service or fixing the issue does not seem like a priority. The KY3 Deal of the Day is every day so this company is advertising through tv, social media and email with offers from local businesses and yet they have limited accessibility to resolve a customer issue. This is concerning to me and not a good business practice. I would like the merchandise I paid for or a refund. I have all the Email correspondence available if needed.************************************************** ********************************************* ************************Business response
07/08/2024
Hi *****,
We're very sorry to hear that you did not receive your full order of 8 tickets to Shepherd of the *********************
We are having the missing tickets mailed to your address ASAP and apologize greatly for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
06/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on June 3 and have not received. I have contacted them and was told to check my junk/spam email however I never received my order. The website says multiple things. One says it will be and email from Ticketmaster and another says I will be sent the certificate in the mail. The event is coming up soon. There is no phone number to contact company and I havent received resolution via email.Business response
07/02/2024
Hi ***,
Apologies - it seems there was a delay with getting these sent out.
The market confirmed that they finished sending all digital tickets out at 5:33p EST last Thursday, 6/27.
Please be sure to check your spam and junk folders for these tickets, if not found in your inbox.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
~Your incentRev Customer Support TeamInitial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Transaction took place on June 19th 2023. I called my credit card company *********** when I noticed a cash advance fee appeared along with the $68 charge on my credit card statement. I called my credit card company and they informed me that the vendor treated this transaction as a wire transfer resulting in me being charged a $10 cash advance fee in addition to the $68 I paid for the product. The company did not inform me prior to purchasing the product that this would be considered a cash wire transfer transaction. I demand that this company pay me back for this $10 fee as they did misrepresented the transaction as a credit card transaction when in fact it was a money wire transfer. Shame on this company for their shady and deceptive business practices.Business response
07/02/2024
Hi *****,
We deeply regret the charge applied to your account labeled as a "cash advance fee."
This occurrence was an unexpected issue stemming from our banking institution, that was totally beyond our control.
Rest assured, the amount in question will be refunded to your account within the upcoming 10 business days.
Should you require additional support, please do not hesitate to contact us at halfoffhelp.com
Warm regards,
Your incentRev Customer Support TeamCustomer response
07/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 3 gift cards and did not receive them. I emailed the company and asked about them and they sent me 2 of the 3. I have continued to ask for the 3rd one and have never received it and now they will not respond to **** told them I would like a refund now since it has been so long and it was a gift for someone. I am missing a $50 gift card for Port City Brew. I have attached my email communication.Business response
07/02/2024
Hi ****,
We greatly apologize for the inconvenience this may have caused.
Unfortunately, there was a glitch within our system at the time of your purchase which caused issues with certain orders not populating correctly.
We have refunded you for the ********* Brew Card and you should see the funds returned to your account within 3 to 10 business days depending on your banking institution.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind Regards,
Your incentRev Customer Support Team
Initial Complaint
06/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Orlder a golf card from Rock 102 and Lazer 99.3 & 98.5. If was ********* Card South. They charged by credit card on 4/30 for $94.73. Contacted them they never got back to me the ticket number is ****** from IncentRev, **** They said they would get back to me in 10 days it's been over that. Still have not received the golf card.Business response
06/17/2024
Hi *****,
Apologies - It looks like this order has been submitted for reissue today.
We're sorry to hear that the original order did not arrive, however, the reissued order is being mailed out soon!
We apologize for any inconvenience this may have caused.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 2 tickets for the ************** at **************** and Gardens- ******** on April 23, 2024. My credit card was charged *****. I have not received the certificates, I filed a complaint twice with them and no resolution. They do not have a number to call. I checked my spam and trash boxes and I don't have anything. Please help. thankyou!Business response
06/17/2024
Hi *****,
We're sorry to hear that.
We have just emailed these vouchers to your email directly.
We apologize for the inconvenience.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered 2 sets of BOGO gift certificates for Bagel on Pointe on April 26thand they were never delivered by Sweet Deals Company.Business response
06/17/2024
Hi *****,
We're so sorry to hear that.
We show that these vouchers were purchased under another email address: ***********************
The vouchers can be found in your online Sweet Deals account, and they have also been emailed to you recently for your convenience.
If you may need additional assistance, please contact us at halfoffhelp.com
Kind regards,
Your incentRev Customer Support Team
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Customer Complaints Summary
101 total complaints in the last 3 years.
52 complaints closed in the last 12 months.