Reviews

They are a rip off. They say flat rate of $3 for service fee, but take a 20% to 50% cut of the money used to buy bitcoin.

We are sorry to learn that this consumer was dissatisfied with her overall Bitcoin Depot experience.  When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen.  This amount includes all applicable fees, and prior to processing, the customer must agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen.  More information regarding our fees can be found at ************************************************************; Ms. ****** walked up to a kiosk and placed an order.  She selected the wallet address that she wanted the cryptocurrency that she ordered to be sent.  She paid for that order, and we filled the order accordingly.  Our terms and conditions were clearly defined prior to the completion of the transaction.  We expressly deny any wrongdoing with regard to fulfilling the order. Thank you!

**WARNING: AVOID BITCOIN DEPOT AND THEIR KIOSKS**I want to share my experience with Bitcoin Depot and strongly urge anyone considering their services to think twice.While their kiosks advertise a $3 transaction fee, this is misleading. Many users, including myself, assume the displayed amount reflects what will be credited to their wallets. After inserting $200, I was shocked to receive only $139an astonishing 31% loss!Bitcoin Depot seems to rely on the assumption that most customers wont double-check the *** amount displayed. They present information in a way that can easily lead you to believe youre getting a fair deal, but hidden fees often result in significant financial ********* protect yourself, always verify the *** amount displayed before finalizing your transaction. A quick online search for "*** to USD" can help confirm if youre being shortchanged.Additionally, starting July 1, 2024, the Honest Pricing Law (SB 478) will make it illegal for businesses to advertise prices without including all required fees. This raises serious questions about Bitcoin Depots pricing practices.While they claim that fees are clearly displayed and customers must agree to their terms, this does not absolve them of responsibility for the confusion many users face. In conclusion, if you use Bitcoin Depot, be cautious. Protect your hard-earned money and consider alternative services to avoid hidden fees and deceptive practices. Your financial security is essential, so stay informed.

We are sorry to learn that this consumer was dissatisfied with her overall Bitcoin Depot experience. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen.  This amount includes all applicable fees, and prior to processing, the customer is required to agree to our terms and conditions and confirm the transaction.  The ability to cancel the transaction is available at any time prior to reaching the confirmation screen.  More information regarding our fees can be found at ******************************************************. Our terms and conditions were clearly defined prior to the completion of the transaction.  Additionally, we agree that customers should stay informed, which is why resources are offered on our website to keep customers abreast of the ever-changing world of cryptocurrency.  We expressly deny any wrongdoing with regard to fulfilling the order. Thank you!

Bitcoin depot allowed me to depot a coin that they didnt even support and then wouldnt help me get it back I had to go thru a third party company to receive it back then I deposited 2000 I received 1500 and they put on the receipt 3 dollars this company is a joke scam stay away !!!!

We are sorry to learn that this consumer was dissatisfied with his overall Bitcoin Depot experience. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen.  This amount includes all applicable fees, and prior to processing, the customer is required to agree to our terms and conditions and confirm the transaction.  The ability to cancel the transaction is available at any time prior to reaching the confirmation screen.  More information regarding our fees can be found at ************************************************************; Mr. ******** walked up to a kiosk and placed an order.  He selected the wallet address that he wanted the cryptocurrency that he ordered to be sent. He paid for that order, and we filled the order accordingly.  Our terms and conditions were clearly defined prior to the completion of the transaction.  We expressly deny any wrongdoing with regard to fulfilling the order. Thank you!

Bitcoin Depot is a total scam. After depositing $2,200, only $1,500 showed up in my account. After talking to a representative they explained that the $700 missing went to fees. Nowhere during the process of using the *** were these fees described clearly. Instead it listed that the fee was for $3 USD. It seems that they are there only for laundering money, because that is the only use that it could be good for. It makes much more sense to deposit the cash into your bank account first and then sending it to your Bitcoin account. Avoid it all costs!

We are sorry to learn that this consumer was dissatisfied with his overall Bitcoin experience. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees, and prior to processing, the customer is required to agree to our terms and conditions and confirm the transaction.  The ability to cancel the transaction is available at any time prior to reaching the confirmation screen.  More information regarding our fees can be found at ************************************************************; Simply put, we sympathize with Mr. ******* plight; however, our terms and conditions were clearly defined prior to the completion of the transaction. Thank you!

deposited $400 and received $276. That is a 31% fee! Outright theft!

We are sorry to learn that this consumer was dissatisfied with his overall Bitcoin experience. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees, and prior to processing, the customer is required to agree to our terms and conditions and confirm the transaction.  The ability to cancel the transaction is available at any time prior to reaching the confirmation screen.  More information regarding our fees can be found at BitcoinDepot.com/terms. Simply put, we sympathize with Mr. ******* plight; however, our terms and conditions were clearly defined prior to the completion of the transaction. Thank you!

Bitcoin is cheating. It stabilized its value below $64k and mo matter what you cant break thru.Thats made hundreds of thousands of traders including me misses opportunities all night!! Not fair and very dangerous as ppl will steer away from Bitcoin in the future for dishonesty.

They use deceptive marketing and business practices to lure you into using the *** as a quick and easy way to buy bitcoin and then they steal your money by only showing you the balance you are buying in bitcoin (which is volatile and changes from day to day) and give you a small amount. Someone needs to regulate these guys or throw them in jail. What a horrible thing to do to people.

When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees and prior to processing the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. We are sorry to learn that this customer was dissatisfied with their experience and would like to invite the customer to contact us directly at ********************************* so that we may address the concern. Thank you!

My elderly parents were scammed by scammers using one of their machines. Most people who understand BitCoin and cryptocurrencies are not using these machines. I would wager the majority of people who are purchasing crypto through these are likely being scammed as the price hike is around 28%. There are likely a lot of scams that take advantage of these machines.As far as I am concerned, profit for this company is riding on the back of scammers. They need to be held accountable and actually take fraud seriously. I will be taking legal action against this company and attempting to rally people for a class action lawsuit. This company is profiting from scammers. If their system allows this to happen there needs to be some reasonable action by them to attempt to stop it from happening. If you are interested in banding together to do something about this; I created the email address below. The email is masked because they won't let me put one in. Remove the * from the @ and the . for the address. If you have been scammed or know someone send an email.I have contacted the local authorities and working to get the attorney general from my state involved. takeemdown881*gmail*com

It was unfortunate that your parents were scammed by a third-party unrelated to either you or our company. Our company has worked diligently with you to refund the transaction fees. Our kiosks have a number of posted and onscreen scam warnings, and we have live customer support available seven days per week. Scam activity is less than one percent of our transaction activity. We have been making updates to our refund process, and have since issued Ms. ******** refund. We consider this matter resolved.

I used their ATM machine at *******, ** on September 18, 2023.They denied my wallet after I inserted $2900 into machine. After 30 minutes of talking to them, they agreed to give a full refund. They told me it would take **** days to issue check.Here it is November 12, 2023 and I am still waiting for my refund. Every time I text or call, I get the same answer, "it's in process" ! I am 70 and now have medical bills to pay. I am beyond mad at this point, these people are are scammers. I hope everyone reads these warnings and puts them out of business.

Our records reflect that ************** initiated two transactions on her own account on September 14, 2023, for a total of $5,800.00 USD. ************** contacted Bitcoin Depot Customer on September 14, 2023 to state that her transaction was unable to be completed. Her transaction and funds were held because the wallet she entered was associated with another account. ************** claimed she was sending funds to a wallet that she did not control, which is a Terms of Service violation. We have been making updates to our refund process and have since issued Ms. ****** refund. We consider this matter resolved.

**** ***** DO NOT USE THIS SERVICE Going on 24hrs and still no transaction to my wallet. I called so many times that they blocked my number from contacting the service they just keep using the excuse of network congestion plus they charge you 28% to process. Did digging and found out the owner **************************** contacted him and he promised me he would fix it immediately but just blocked my number he lives in ******* and ***** **. If you have been wronged by this guys company lets give em h*** I have all contact information of all of the top executives and their closet family * *********** ** ** 

It is unfortunate that slow network activity delayed the transfer of Bitcoin into your wallet. Our records reflect that ************ initiated one transaction for a total of $1,000.00 USD on November 08, 2023, on his own account. As of November 09, 2023, **************** transaction was completed and posted to the blockchain. ************ did contact our Bitcoin Depot CEO between the time of the transaction and the time the transaction was posted. During those calls, ************ made harassing and threatening statements on voicemail. These statements were outrageous and beyond tolerable such that the matter has been turned over to local law enforcement. We have banned his account and no longer want to do business with ************ due to his behavior.