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Find a Location

Swiss Watch Expo has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSwiss Watch Expo

    Watch Dealers

    At-a-glance

    Customer Reviews

    4.72/5stars

    Average of 65 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    SwissWatchExpo offers pre-owned luxury watches.

    Products & Services

    Watch Repair, Watch Sell/Trade 

    Business Details

    Location of This Business
    315 E Paces Ferry Rd NE, Atlanta, GA 30305
    BBB File Opened:
    6/25/2012
    Years in Business:
    27
    Business Started:
    10/16/1996
    Business Incorporated:
    10/16/1996
    Type of Entity:
    Corporation
    Alternate Business Name
    • SwissWatchExpo, Inc.
    Hours of Operation

    Primary

    M:
    10:00 AM - 6:00 PM
    T:
    10:00 AM - 6:00 PM
    W:
    10:00 AM - 6:00 PM
    Th:
    10:00 AM - 6:00 PM
    F:
    10:00 AM - 6:00 PM
    Sa:
    10:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Yakov Rokhlin, Founder
    Contact Information

    Principal

    • Mr. Yakov Rokhlin, Founder

    Customer Contact

    • Mr. Yakov Rokhlin, Founder
    Additional Contact Information

    Email Addresses

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/13/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a rare Rolex Tri-Dor watch from this business and as soon as I opened the box I realized the dial color was different than it looked in the pictures. I texted, emailed, and called several times and when I finally reached someone I was assured I can return it for a full refund as I am well in the return period - on a recorded phone line! Then someone handled my return case and persuaded me to exchange it and led me through another sales consultation. I considered this option but then had to leave to ****** due to a family emergency and therefore I requested a return label. At this point I am suddenly told a refund is not possible and I am now (thanks to their delays) outside of a refund period and after an exhausting email chain with more than five people, no one from the leadership team got back to me as requested. Meanwhile the watch has been returned (shipping and very expensive insurance paid by me) and received by Swiss Watch Expo. Two weeks since then the watch is now re-listed on their site again as Just In with the same stock number and it is unbelievably disappointing and fraudulent that they have not responded to any more of my emails and not refunded me! At this point they are thieves and I insist on an immediate full refund!
    Read More

    Customer Reviews

    65 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John F

    5 stars

    07/22/2024

    *********************** was great - went and held the watch , told me it was in perfect condition and when it arrived it was. Very good experience especially when buying a 5 figure watch. would definitely use them again.

    Swiss Watch Expo Response

    07/26/2024

    Hi ****! Thank you for choosing SwissWatchExpo, and for your glowing review! We're very happy to hear that you had an exceptional shopping experience at ***. We're glad you are enjoying your timepiece, and we look forward to putting more joy on your wrist! :-)It's great that you found just the watch that you were looking for at ***, and received it in mint condition! We know that buying a luxury watch is a big decision, and we understand clients' hesitation to buy watches online. This is why we go the extra mile to be transparent with our information. Our online buying environment is enhanced by real product photos, and we provide as much detail as possible in our listing, so you can make an informed decision. At ***, the watch you see, is the watch you will receive!Moreover, every watch that we sell is first inspected - and restored, if needed - by our expert watchmakers before they are listed for sale. Whether its a vintage watch, or a current production piece, SwissWatchExpo commits to delivering most of our timepieces in like new condition. All these result in our solid track record dating back many years, with over ****** watches bought and sold :-)We're also glad that you felt confident while shopping from home, and were pleased with the assistance you received! In todays high-tech world, many of our clients, even local ones, have been taking advantage of the various ways we offer in communicating with watch lovers all over the world! We offer online chat, texting, emails, telephone calls with our consultants, and virtual appointments via FaceTime or Zoom to show the service center and individual watches :-) Having our sales experts review the watch via phone or Facetime is for many of our clients, an experience similar to walking into our showroom and one they really appreciate. :-)*******, and the rest of our expert staff, are always proud and excited to assist you! They are all truly passionate about watches, and are trained on all the watches and brands that we carry. We always put our customers interests first, with our sales staff providing individualized product advice and education, so that we can help you find the perfect watch for your individual needs, taste, budget, and occasion :-) We're just as easy to reach via phone, email, or online chat for any of your questions even after the sale. Thanks again for the trust and recommendation, ****! We hope you enjoy your watch for many, many years. We look forward to assisting you again in the future! :-) - Your Friends at SwissWatchExpo

    Local BBB

    BBB Atlanta & NE Georgia

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