Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ****** I was sold a “like new / used “ washer machine by Junior / owner . I noticed it was damaged and notified them immediately after no answer I texted Claudia Mgr a picture and text on ******* . Meanwhile I tried to fix it thinking it was my electrical box . Then I became more proactive going on their website in ***** submitted a contact us form every month **** **** ****** ********* and finally they sent a technician Rashad out to my house in ******** **** . He cleaned the hoses under the machine but didn’t do any diagnostic or clearly address the issues. It was three days later I texted the technician and you can read his responses below. They clearly ignored my request through Rashad so I sent a fifth notice through their webpage contact us form every, again to no avail. Around *** **,**** I returned in person driving 10 miles to the store to get answers only to be told by Junior and Claudia they don’t answer contact us forms on their webpage never have. Leaving me with no recourse but to ask for a full refund of my money due to lack WTH ‘em lying and falsely advertising this contact form even today. I was not satisfied with them saying that and proceeded to call the finance company asking them to remove the charges due to frivolous charges of the 324 $ plus I wanted my 65$ delivery charge reimbursed. As I was filing the complaint I sat near the door charging my phone when they allowed an employee whom I can identify to blow marijuana vapors in my face for the duration of the call about 30 minutes. Stephanie failsified a statement to ***** bank saying they had done none of the above. Lied about it ever being diagnosed. I told The owner that it is the motherboard of the machine. He said that can’t be fixed. I was crying realizing that I was under the influence because of their drug using employee. I believe it was done to put me under the influence so they can force me to charge my card for a new machine and still pay for the broken product.

  

  Business Response

  Date: 02/12/2025

  .******** **, ****
  
  On ***** *, ****, the customer ****** ******** purchased a washer. The customer was aware she only had a ninety-day warranty. We did not receive a call about any problems with the unit until ********. She then informed us that the unit was not draining. She was informed that her warranty was out, and she would have to pay the service fee plus any parts and labor.
  Ms. ******** was unhappy with that, and management decided to waive the service fee as a one-time courtesy, and she would be responsible for any additional parts and labor. She agreed. When the technician went out, there was something clogging the pump. That was cleared at no charge, and she was able to use her unit again. She called back a month later and said it was not working again; she was then told that we could come back out, but she would have to pay the fee.
  Ms. ******** then came into the store on ******** **, ****, and spoke to the manager and explained her situation. She was told again that we could either offer her a discount off a new unit or we could send another technician out and she would be responsible for parts and labor. She declined both options and was persistent about getting a refund. She was reminded that we have a strict no refund policy and that she acknowledged that at the time of purchase.
  As for claims of vaping her face, those are false, we are a drug-free workplace, and she lingered in our store for hours. After multiple attempts to help her with her issue she refused to leave out property after closing. The police had to be called to escort her off the premises. We thrive on customer service and pride ourselves on our relationship with our customers. If there was more that we could do, we would not hesitate.
  If there are any other questions, please feel free to call the office on ************.
  
  Thanks
  Davis Appliance

  Customer Answer

  Date: 02/14/2025

  I notified Claudia by phone on ****-**** per her request. Only to find out today when I called the store. The informal stated they sell “ like new appliances “ not used”. Then someone answered saying Claudia was not available. I can provide a copy of the Contact Us form that is on their website. However, it said submitted thank you. Junior claims they never received the funds sent from ***** to ******* monthly.  I called several times about the Contact Us form. But my washer machine has not worked since *** **, ****, therefore I have had to go to the laundromat every week. Costing 10$ a week it wash my clothes. I stand by my statement In my complaint and ask for assistance to resolve this issue with Claudia and Junior. Also, read the text messages and speak to Rashad about when he finally came out and the machine was still broken throwing out codes  f3& F5. And changing gears and stopping moving through the washing cycles chosen with no warning. It shakes so vigorously it has cracks on it. I immediately notified the technician and they never got back to making things right. After no response when Rashsd could not fix it correctly I communicated that to the store by their technician ( SEE TEXT / Video MESSAGES IN INITIA COMPLAINT. Please. 

  

  Business Response

  Date: 02/17/2025

  ******** **, ****
  
  On ***** *, ****, the customer ****** ******** purchased a washer. The customer was aware she only had a ninety-day warranty. We did not receive a call about any problems with the unit until ********. She then informed us that the unit was not draining. She was informed that her warranty was out, and she would have to pay the service fee plus any parts and labor.
  Ms. ******** was unhappy with that, and management decided to waive the service fee as a one-time courtesy, and she would be responsible for any additional parts and labor. She agreed. When the technician went out, there was something clogging the pump. That was cleared at no charge, and she was able to use her unit again. She called back a month later and said it was not working again; she was then told that we could come back out, but she would have to pay the fee.
  Ms. ******** then came into the store on ******** **, ****, and spoke to the manager and explained her situation. She was told again that we could either offer her a discount off a new unit or we could send another technician out and she would be responsible for parts and labor. She declined both options and was persistent about getting a refund. She was reminded that we have a strict no refund policy and that she acknowledged that at the time of purchase.
  As for claims of vaping her face, those are false, we are a drug-free workplace, and she lingered in our store for hours. After multiple attempts to help her with her issue she refused to leave out property after closing. The police had to be called to escort her off the premises. We thrive on customer service and pride ourselves on our relationship with our customers. If there was more that we could do, we would not hesitate. We attempted several times to help her, and she just refused and insisted on a refund.
  At this point, she has been trespassed on our property. After her lies and behavior we don’t even feel comfortable sending anyone to her home.
  If there are any other questions, please feel free to call the office on ************.
  
  Thanks
  Davis Appliance

  Customer Answer

  Date: 02/25/2025

  Please reopen as Davis furniture didn’t keep their promise to repair the damage washer machine they sold me 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried multiple times with Davis Appliance to get Ice Maker repaired or replaced. Also contacted ** on 3 different occasions to schedule service and still no response from the contractor they had farmed out the repair request. I have also called the contractor and left a message but they have not returned my call.

  

  Business Response

  Date: 11/07/2024

  Unfortunately, Ms. ******* is out of our service area.  She bought this refrigerator brand new.  This unit is manufactured by ******* ******** and comes with a 1 year manufacturer warranty.  She also purchased an extended warranty through ********** that covers the unit for 2 additional years after the manufacturer warranty expires.  (3 years total)  She brought the refrigerator back to our store a few days after the purchase.  Our techs checked the unit, including the ice maker and water valve.  All pieces were in good working condition and functional.  Since the unit is functioning as its produced to, she may have a plumbing issue at her home.  ** Service covers her area for service related issues and will come out and diagnose and/or repair/replace the unit if warranted. However, they will not fix plumbing issues if that is the cause of the ice maker not working.  She may need to contact a plumber directly for that.  We are very sorry for the inconvenience this has caused.  We can reach out to GE on behalf of the customer to get an appointment if requested, but if it is a plumbing issue, a plumber will need to address her situation.

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ******* **, 2023, I purchased a washer and dryer in the amount of $1,694.00. At the time of purchase I was informed by the sales person, Heather, that the merchandise would be ordered that day, and delivered to me on ******* **, I called Heather on ******* ** to confirm that the merchandise was being delivered, and was informed that it did not come in, and that it should be in by the following Monday. On ******* **, the order still had not come in. I spoke with Heather again on ******* **, and was informed that it still had not come in , and was assured that no payment would be drafted from my account before I received the merchandise. On ******* ** a payment of $178.67 was drafted from my checking account. I called to speak with Heather concerning this, but was informed that she was with another customer, and that she would be notified to return my call. I called again later that evening to speak with Heather because she had not returned my call. and was informed that she had left for the day, so I asked to speak with a manager. The call was directed to "Claudia", to whom I expressed my concerns, and dissatisfaction with the service. I informed her that I would like to cancel my purchase, to which she responded, "Ok, no problem. I'll let Heather know." On ******* **, I received a call from Claudia, stating that I did not cancel the order correctly, and must come to the store with my original purchase receipt to cancel. She stated I would be charged a restocking fee for canceling the order. I stated that I should not be charged a restocking fee for merchandise that was not delivered, and still not available at the time. I went in to cancel 'correctly' on ******** *, and was informed that Claudia had left for the day. I returned to the store on ******** * and was referred by Claudia to the store owner, who insisted on charging a restocking fee. I disputed the fee; and the matter was not resolved. I would like to share more information concerning this matter.

  

  Business Response

  Date: 02/17/2023

  Mrs ******* came in on *** ***2023 to special order a washer and dryer. At the time of purchase the sales associate called sales rep and informed her we would see unit in a couple days. However shipping is out of our control. The  freight was pushed back. Our normal policy on special orders is all sales final , No refunds .Mrs ******* did come in,  its normally a 25% restocking fee but because of the delay of merchandise we offered her 10% restocking. 

  We thrive on giving the best customer service possible, we are willing to waive the restocking fee. All we ask that she bring her original receipt. The card that was used and we will give her a full refund. She will need to see Finance Manager Ms. H***** for the cancelation of the finance contract.

  Customer Answer

  Date: 02/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sectional *********** new from this business June 2022. Paid over $2,000.00 with my debit card. I noticed after a couple of weeks the chaise lounge portion of the section was sagging. I contacted the store via email July *** 2022 via email requesting a replacement. I was told by Claudia ***** via email that my unit is under warranty and a technician would be contacting me. July *** 2022 I reached out again to Claudia who assured me again that some technician would be reaching out. I informed her I have not heard a word and I need the product fixed or replaced. August ** 2022, I sent another letter demanding something be done. So far I have not received a response or resolution.

  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 8, 2022/08/23) */ *************** To whom it may concern, Customer did purchase a living room set in June. In July we did receive a request for replacement. The unit does have a warranty from the manufacturer. We must follow the procedure to get that done. We informed our technician of the job, but he could not get to her until August ***** He informed us that the unit required extensive repairs and suggested a replacement. We submitted the findings to the manufacturer, which just approved the replacement. We have contacted the customer and informed her of the resolution. We do thrive on satisfying our customers and doing everything in our reach to get her taken care of. If there are any further questions, please feel free to contact the office. Consumer Response /* (2000, 11, 2022/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)