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Business Profile

Auto Repairs

Keep It Rolling Automotive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/1/2023 is when the transaction occurred, i paid for a clutch kit that was suppose to be 1000 labor and parts and it was told to me that it was going to be completed and fixed yet come to find out my clutch was not bled or shemmed and in fact not the correct clutch for my vehicle as promised. i contacted the owner and the business a total of 19 times, in hope to correct the issue but i was told that the work load was extensive and that there was nothing wrong with my clutch. due to the clutch not working properly i have had to continuously replace several parts repeatedly due to this issue not being properly corrected. i recently contacted the business owner about replacement of the clutch that was under warranty and was verbally attacked extensively as i asked about getting my car towed back to his shop, and he ended the call abruptly swearing and telling me he didnt care what condition my car was in and said he will not fix my car and to sue him if i didnt like it. i could have been seriously injured due to his negligence and inability to fix my clutch correctly. i have financially invested countless obligations replacing parts tows and traveling arrangements and even lost a job due to that fact that i wasnt able to make it on time .

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our vehicle was towed to Keep it Rolling Automotive on ****/23 for diagnostic and repair services. Customer was instructed the fuel pump and fuel module needed to be replaced from diagnostic report. Customer already bought parts and quoted amount was a little more than $1800. Module originally ordered wasn't compatible so business ordered one taking price to $2000. Part of the work was done but business couldn't program Module resulting in company towing car to dealer. Car is still not working but autoshop want to be paid the $2000. When Keep it Rolling Automotive gave customer copy of diagnosis after car was towed, the report only mention fuel module, not fuel pump. If report stated module, why replace fuel pump and charge customer? If module isn't programmable, why charge customer?

Keep It Rolling Automotive, LLC is NOT a BBB Accredited Business.

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