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Business Profile

Chiropractors D.C.

The Joint- Washington Crossing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up my mother-in-law for Chiropractic sessions on 8/13/2021 and choose 10 visit package with the guidance from the staff on duty since my mother-in-law was visiting the ***. Unfortunately, the system keep charging my credit card after her last visit on 2/13/2022. Since, I pay my cards on a fixed time monthly, has a debit card; this hidden charge was missed and continued until 4/13/2024 . I have perused this issue over and over with Joint - Washington Crossing with no amicable resolution, except a refund for 2024 (1/13 to 4/13). Hence, I am requesting a full refund of the unauthorized charges to my credit card from 2/13/2022 to 4/13/2024, to resolve this issue, completely. ****. I was refunded this year's charges ( 69 x 4 for Jan, Feb, March, April) and was told I have to wait for the owner to make future decisions. B. She received no service after 1/13/2022 but was charged until 4/13/2024

    Business Response

    Date: 07/30/2024

    See attachment. Patient ****** ******** signed wellness agreement on 8/13/2022 authorizing credit card charges of $69 monthly. On 5/8/2024 she contacted us and let us know that she needed to cancel because she had **** *** ** *** ******* for the last two years. See authorization and cancellation below. As a courtesy, we did refund 4 months (including 4/13/2024) charges. Her membership has been cancelled per the agreement. No further chargebacks or refunds should be allowed.

    Customer Answer

    Date: 07/30/2024

    The Joint staff assured me that it was 10 session package I sign up for my mother-in-law, ****** ********. I only recognized the continuous charges after a financial audit. It is irresponsible for the business to keep charging her and knowingly was not providing a service : "healthcare".  It is simple no service = no charge! I need a full refund. Nothing else. 

     

    Sincerely 

    ***** * ******** 

The Joint- Washington Crossing is NOT a BBB Accredited Business.

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