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Business Profile

Health Care

Ivy Collaborative Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care.

Complaints

This profile includes complaints for Ivy Collaborative Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ivy Collaborative Healthcare has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Provider automatically billed for a date of service that was already processed/settled with insurance. They also could not explain how they auto billed a card that I use for single transactions but never authorized to be kept on file. I’ve been told I was already refunded, then when I confirmed no refund they said it was processed on *****/23 and could take 4-6 weeks. They keep “reaching out to billing” but then I don’t hear back for days/weeks and have to contact again and I’m getting nowhere. Over $1,000 dollars were taken from my card and by Dr. *******’s office and I do need that money refunded. As of their last email, I was supposed to receive a callback on yesterday ********** ** 2023] and that call never came.

      Customer Answer

      Date: 09/25/2023

      Hello *******, 

      Thank you for everything and I did receive a check this weekend from them for the full amount of the refund due. While I cannot say for sure, I believe putting them on your radar really got things moving. Have a wonderful week and again thank you for being diligent in helping with this matter. 

      Regards, 

      *** ****** ** ****

    Ivy Collaborative Healthcare is NOT a BBB Accredited Business.

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