Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our **** Chevrolet ********* **** was taken to them for repair, via our warranty company due to a CP4 failure, resulting in us needing a full fuel system replacement. One of the biggest problems is the complete LACK of communication from this dealership. We knew it might take time to complete, as they only have one diesel mechanic at this location. The problem is that hardly any communication happened between the time the truck was in their possession, to the time we picked it up, that didn’t have to be initiated by US! As the consumer, it’s the DEALERSHIP’s responsibility to reach out to us to resolve problems, give updates, etc. The dealership & the warranty company came to the final price decision on the initial reason it was brought to them. We were told what we would need to pay. The work began. Months later, after many calls and inquiries BY US… the warranty company let us know they paid the dealership. & then TEN DAYS LATER, the dealership finally calls us to let us know the truck is ready for us to pickup. At a MUCH higher price than agreed upon might I add - a $4,000 difference that the dealership ended up removing as that price was not what we were told. We come to pick up the truck, and upon arrival, we notice the front bumper of the truck (which is made of steel), is damaged. It was not like that the day it arrived at the dealership, because we have pictures with timestamps/dates that show how the truck arrived. We spoke with Don & Mike J**** about this, the men who have been handling this case along the way. They agree that the truck was damaged in their possession and that they would take care of it. We were advised to get an estimate for the repairs to submit to them (because we live in ***** ******** & they are in *******). We get the estimate from a shop here in ** on ******. We submit the estimate via email on ******, as well as us TEXTING Mike to make sure he knows we submitted the estimate via email. Since then, we have heard nothing from them!

  Business Response

  Date: 02/11/2025

     While the truck was being repaired someone put a ding in the bumper of which the service department will repair.  Service manager Mike J**** contacted the repair shop to repair bumper. 

  Customer Answer

  Date: 02/19/2025

  We are waiting for the repair shop to receive the parts in order to begin the process of fixing the truck. We will be satisfied and consider this resolved only once the repair shop has been paid by Malcolm Cunningham for the fixed damages. Please keep this case open until the repairs have been completed. Thank you!

  Business Response

  Date: 02/27/2025

  Malcolm Cunningham Chevrolet has done what you asked with the your choice of body shops. Thank you

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2020 Chevrolet Malibu **** **** **** from a man named Omari . I totaled my vehicle ****** ***, **** and since have been dealing with hardship due to my note being $560.55 and not being able to refinance my car as told from Omari within a few months. During this process they have made it very difficult to retrieve information and currently the vehicle service contract refund that is due to my leinholder ** *********. They owe $2,869.81 to the rest of my loan and I have been making constant effort to figure out why they haven’t paid their portion in almost 2 months. When I call this dealership they answer and hang up and I know for a fact because you could hear people talking in the background before hanging up. My mom can also attest to that because I called them in front of her too. I called ******** *** when this was occurring then proceeded to go to the dealership because they were not answering. I was told from Kamal who originally kept providing me the wrong information needed for my GAP insurance. I was told from him I would receive a call and he never called. I called again twice ******** *** and they hung up again. I called no caller id and they answered and I was told a woman named Latoya would call me and she never did. I have been trying to get in contact with her for the past month to understand what is happening on their end or if there is a misunderstanding in the situation but no one has made the effort to help me.

  Business Response

  Date: 12/06/2024

  Please call ************ and ask for Kamal Rehmat. The number on your screen shot is not our number. Mr. Rehmat should be able to get you taken care of.

  Customer Answer

  Date: 12/16/2024

  Kamal told my mom that the check would be deposited the week of the **** . We are waiting to see if it is true and will resolve the complaint. As of now we are waiting 

  Customer Answer

  Date: 12/18/2024

  I am writing to express my growing frustration regarding misleading information provided by Kamal and the suspicious handling of my calls to your dealership.  
  
  
  Kamal recently told me that the phone number I had been calling was not associated with your dealership. However, I have consistently used the number listed on Google to contact your location. I only saved it under a new name in my phone for documentation purposes. Today, when I checked your website, I noticed the number listed has **suddenly changed**. Despite this, I know for a fact that the number I previously called was valid, as it always led me to your dealership, complete with your very recognizable hold music when I was immediately placed on hold.  
  
  
  This inconsistency feels like an attempt to cover something up, which only raises more concerns about the transparency and integrity of your operations. This ongoing situation is beyond frustrating and has left me extremely irate.  
  
  
  I expect immediate clarification regarding your dealership’s contact information and an explanation as to why I am now receiving contradictory statements from your staff.  
  

  Business Response

  Date: 12/18/2024

  Good afternoon,

  You spoke with Kamal and they did process your paperwork on that day. He said that it would be done by the end of the month. This is verified that is done.

• Initial Complaint

  Date:04/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part for my 2007 Chevy ********* **** ** and paid cash. The parts dept. gave me the wrong part. Once I realized that the part was incorrect I returned to the dealership to return the part and get a refund of $87.06. I was told that the refund would be delivered to the dealership in check form, but I would like my refund in cash the way that I made the purchase.

  Business Response

  Date: 04/29/2024

  We do issue refunds via company check as is company policy for many different reasons. We apologized for any inconvenience that may have caused but the check has been issued and has probably been cashed.

  Customer Answer

  Date: 05/10/2024

  I have not received any funds or check from Malcom Chevrolet in is matter or about this matter, and would like to pick up my refund so if you can me @ ###-###-#### when my refund is available.

  Business Response

  Date: 05/15/2024

  We've had several issues with mail not making it to the destination lately. We checked and found the check had been mailed but hasn't been cashed so lost in the mail. The check has been cancelled and another check issued.

  Business Response

  Date: 05/21/2024

  We've tried several times to get in touch with Mr. ****** both phone and email to no avail. We are attempting to let Mr. ****** know that we have a reimbursement check in hand if he would like to stop by and pick up or other instructions to get this to him. We are just trying to insure that he gets his reimbursement rather that getting lost in the mail. 

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sold us a lemon! However, we did purchase a powertrain warranty. Since April, we’ve taken our commercial vehicle to them several times telling them something is wrong and they could never find a problem. Well now the transmission has went out. You would think hey no problem with the powertrain warranty….WRONG! The company who provides warranty just informed us they should’ve us this warranty because it’s not for commercial vehicles. So since April this vehicle has been down for weeks at a time stopping us from making income.

  Business Response

  Date: 11/22/2023

  We've contacted the extended warranty company and rectified the issue with it being a commercial vehicle. Extended warranty company has approved the repair and we've ordered the needed parts and will proceed with the repair.

  Customer Answer

  Date: 11/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ******* ******

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2014 Chevy Tahoethat had a recall for the air bag took truck up there to dealership awhile ago now air bag light coming right back on. I call Malcolm Cunningham spoke with a woman she stated she was going to have someone to contact me which they never done This a real “Saftey Issue “ for me & my family. Malcolm Cunningham on Gordon Hwy To my knowledge it was a recall on about 2021 for 2014 Chevy Tahoe which I have and the issue still accurring. If airbag explodes that’s medal coming out the airbag blinding whoever driving vehicle which is a Safety Issue. I call numerous times about this issue

  Business Response

  Date: 06/26/2023

  Good afternoon, we did your recall a year and a half ago (**********).  It maybe a different problem with your air bag system therefore you need to bring it in for service. See **** ***** Service Manager who left a message today. 

• Initial Complaint

  Date:06/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While I was on military orders, my wife went into the Malcolm Cunningham Chevrolet dealership in ******** **** to start the building process of a 2023 Chevy Suburban LT. She paid the $2,000 they required as a deposit to start the building process. They gave us an expected timeframe of approximately 6 mos to complete the job. My wife received a call from the sales rep, ******, in ****** **** stating that “he had some good news and bad news. The good news was that the Suburban build was complete. The bad news was that there was a delay with the transportation for getting it shipped to the dealership.” Afterwards, my wife followed up with ****** at least once per month for any updates. There were no updates every time she called. Today, *******, she received a call from ****** stating that the ** Representative came in today and said that they never started the building process due to not having the type of wheels we ordered (22” multi-spoke gloss black). Not to mention, normally dealerships would not be able to select an item for a build if it wasn’t available. The options they gave from that point was 1. Receive the initial deposit and cancel the order or 2. Proceed with the order with some different wheels, which would take 6-8 weeks to complete. They advised me to reach out to ** Customer Service to escalate due to receiving the info/updates from their ** Rep. They also said they were not sure if they could give us the contact number of the ** Rep. I called ** and the only thing they are able to see is that the order is accepted but not completed. The ** CS rep advised me to escalate it with Malcolm Cunningham. No one is taking accountability. The two options we received are unacceptable due to misinformation stating that the car was already built and for the time wasted from receiving false information. Had we known the accurate information early in the process, we would have chosen a better alternative and saved a significant amount of time.

  Business Response

  Date: 06/23/2023

  We are sorry that you feel this way.  This is ******* ****** constraints which they control according to the products the have in their system. The wheels you chose where put on their constraints list and then we contacted you all to let you know about the constraints after our ** Rep. told us. These are the choices they gave us also.  This happens sometimes when a product is held up from ******* ****** that are coming from a different manufacturer. You called ** and they said the order was in and they see a constraint also.  We apologize again for the delay in shipment, but it is in the hands of ******* ******.  If you would like to keep your order please let us know, if not we will return your deposit. 

  Warmest regards

  Customer Answer

  Date: 06/23/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Does ** also have a constrain that requires your Malcolm Cunningham Sales Rep by the name of ****** to call us in ***** and falsely inform us that the vehicle was already built and was just waiting transportation? Or are we not going to address that part? Also, when was it that you all discovered this constraint? Because we were told it was built in ***** but the delay was due to transportation. So how does it go from being built and waiting for transportation to having a constrain on the wheels? Not to mention 3 months had elapsed since then. Don’t forget to address the fact that my wife called periodically for an update once a month at a minimal. Or do you all want to say this is a ** constraint as well?
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 06/27/2023

  ****** made a mistake if he told you this unit was built, he could have easily looked at the wrong line on the report?  I am not sure what you are asking to get other than a car ordered? This can be solved if you stick with your order or change it to the wheels without the constraints. Once again we apologize for the inconvenience.

  Thank you for the opportunity to earn your business 

• Initial Complaint

  Date:06/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On *******2 I brought my vehicle in for service performance inspection, tire rotation, and paid and received documentation that it was completed. The following Tuesday after the weekend, my car refuses to heat up, it's running completely c on the temperature gauge. I'm forced to pull on the side of the road in a flash flood late at night. I incur costs for Uber, coolant, and towing. I bring it straight back to Malcom Cunningham. The next morning they call me with a tremendously high quote because now my thermostat housing is destroyed. They even recommend a coolant flush for my "dirty coolant." I call around to discover that it is absurd that a service technician wouldn't have discovered any signs of this, and I even paid for and was signed off on my coolant and it's levels, when it turns out he clearly didn't even glance at it. For once I pushed back. I wanted accountability for their lack of competence in this manner and the service manager tried to gas light me and take advantage of my lack of knowledge. He kept claiming a service technician wouldn't know this specific issue, when I have been told that 100% without a doubt during the service and inspection that I paid for, this very important fluid was ignored completely although they provided me documentation that it was fine. This is service fraud 100% and then the audacity of attempting to make a great profit out of me with no admitted fault no acknowledgment of what problems their failure caused me. I'm easy going. I didn't fight when I bought the car six months ago, and I've taken it to them twice for service no question. But they are absolutely trying to take advantage of them, and the people more expert in these matters around me now are weary and don't trust them. I don't trust their integrity or their skill, and I would've kept taking it to them until I bought my next car (from them.) but this single incident has taught me a lesson.

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/06/10) */ Who did yo speak with that refused to help you out? Who was your Advisor? Did you contact your sales person they would have helped also? We will look into this issue?