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Business Profile

Ophthalmology

Eye Physicians & Surgeons of Augusta, PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my "Annual Routine Eye Check Up" with Eye Physician & Surgeons of *******, ** on ********** According to my insurance policy ( ***** ********************* - ***** there is no co-pay for this service. On ********** when I checked in with front desk staff, I told the lady "I come for my Annual Routine Eye Check Up today ", and before the exam. I told the technician "I don't want to do any procedure which my insurance will not cover", and the technician answered "we are aware of it". Unfortunately, they still performed the procedure which I told them not to do, and sent the bill for it. I called them, and told them that I had told the technician "I don't want to do any procedure which my insurance not covered", and the technician answered "We are aware of it". But, the Eye Physician & Surgeons of Augusta, PC still keeps sending the bills for it.

    Business Response

    Date: 09/19/2022

    Business Response /* (1000, 5, 2022/08/30) */ Due to HIPAA we cannot go into detail about this patients complaint on an open forum. We take coding and billing exams very seriously and perform medically appropriate tests based on a patient's medical diagnosis. We are contractually obligated with insurance carriers to collect copays from patients. If you feel that you do not owe a copay please contact your insurance carrier or call our benefits supervisor and she'd be happy to explain your bill in more detail. Consumer Response /* (3000, 7, 2022/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why they did the procedure which I asked them not to do? They should not do any procedure that the patient asked them not to do. It seems they forced patient to do what the patient asked them not to do, and asks money for it. Business Response /* (4000, 9, 2022/08/31) */ Due to HIPAA we cannot discuss patient's medical information about their exam on an open forum, please call our clinical supervisor at************* and she would be happy to discuss your exam in more detail.

Eye Physicians & Surgeons of Augusta, PC is NOT a BBB Accredited Business.

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