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Business Profile

Property Management

Paragon Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented from this company in November of 2023. This was my first time renting. We started to have plumbing issues that left us with no working toilet and kitchen sink for months. We couldn’t use the toilet or sink which means we couldn't cook or clean our dishes. We put in multiple work orders and no came to fix the issue completely. The property management company claimed someone was going to fix the plumbing but that didn’t happen. We also had an open sewage pipe exposed along with the septic tank. The needed to replace the septic tank and pipes but never did. Also when did send someone out they wouldn’t pay them. I as the tenant shouldn’t have to worry about if they paid the maintenance people. They never offered to reimburse me any money for the months of paying rent with no toilet or sink. I had to use the bathroom in gas stations and family members homes even though I paid rent on time. They have never offered to pay for a hotel for me to go. They would never respond to any of my calls, text, or emails. Not to mention that the “duplex” wasn’t even up to housing code. I had to get code enforcement involved and they still didn’t fix the plumbing which caused a unlivable situation. NEVER RENT FROM THIS COMPANY!! I had to threaten to sue them to get out of my lease. They wanted me to pay fees and after months of not responding to any form of communication. I refused to give them anymore of my money undeservedly.

    Business Response

    Date: 03/14/2024

    This matter has come to our attention and all matters are important to us.  However, the complaint states a timeframe in November 2023.  Dwell Property Management did not takeover management until January 1, 2024 and the property was vacant at the time of takeover.  We became aware of the situation and immediately contacted the former resident and previous property management company.  We were notified that the owners of the property handled all maintenance on the property.  The previous property management company did pay to have the septic system cleared and the owners of the property did install a new septic system. After coordinating with the previous resident, we agreed to contact BBB for next steps to close out this complaint.  The resident's main concern was ensuring they did not have an outstanding balance that would prevent them from leasing elsewhere.  We confirmed this was not an issue.

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I'm an tenant at one of the paragon property management and I'm filing a complaint because my stove stopped working in my apartment and the property management won't come out and fix or replace the stove I've put in several work orders since my first request w on October **** I've called them numerous times they won't answer the phone or respond back to me so I'm that someone can reach out to them on my behalf to get me answers despite the issues I'm having with them I still made that I paid my rent on time as I've always done and I feel like I'm being mistreated

Paragon Property Management is NOT a BBB Accredited Business.

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