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Business Profile

Property Management

The Pynes by Trion Living

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reported a rat incident to my complex about a month ago. Pest control accessed my unit at that time and contained the rodent. Today, 10/31/2024 I contacted the property about hearing another rat in my unit. I was not spoken to as of the issue was major, but minor. Pest control was called out to my unit today, but only to spray. At that time, I was told that they do not set traps for rodents. The leasing office is not taking this seriously while knowing I have a service animal as well. They will not allow me to end my lease early although there have been ongoing issues here while renting from the property.

    Business Response

    Date: 11/14/2024

    We had a Property Rodent Exclusion completed as of 10/29/24, to seal all exterior holes of all building on the property. The unit has been inspected as of 11/14/24, and placed on the list for Reinspection as we're in warranty for repairs. We have Terminix pest control services following back up to re-seal all additional holes, if applicable and possible further treatment if needed. Pest control recommends the resident wipe down under dishwasher and kitchen cabinet sinks. Mass trapping is currently in effect as well to ensure no additional rodent concerns. 

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into the complex November of 2023. I have had multiple maintenance issues and they are constantly pushed back for months while the property maintain vacate units to rent. My balcony door has been broken for the past two months. Management came to my unit in April to take photos of the damages in my unit, and have yet to attend to the repairs. I have asked for a follow up and no one has reached out to me. I also sent an email and received no response. The door being broken has allowed insects to enter the unit during the day and night, which has also been reported. This is an ongoing issue with this property and I have been patient with them long enough. I have never been late on my rent. I have never asked for an extension on rent and they refuse to come and tend to the property. I have entered two requests for this repair (March 20th & March 30th) and they have been overlooked for two months with no follow up or correspondence with this matter. I attempted to upload photos, but the website is not allowing me to do so. I am more than willing to send these photos via email for proof.

    Business Response

    Date: 06/28/2024

    The resident has submitted a work order and attached a photo of the needed repairs, Upon reviewing the work order, The door handle is attached to the unit door. Upon attempting to confirm confirmation of missing handle, The resident informed the maintenance team that a family member has repaired the handle and refused entry. Multiple correspondences have been made to the resident for unit repairs. Resident has an emotional support animal that will need to be secure during the time of repairs. When submitting a work order, this provides consent of entry, When refusing entry, We will not be able to access the necessary course of action needed to rectify any unit concerns.  

The Pynes by Trion Living is NOT a BBB Accredited Business.

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