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Business Profile

Loans

Summit Horizon Financial Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Summit Horizon Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Summit Horizon Financial Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don’t know how this company has information about me ,but they took out money from account ,access to my loans and etc ,they know the balance of your account and dues and they will use that against you ,so you could pay them ,I’m not sure how to got my information but it ***** bc the bank he not trying to refund me and and a lost of money ,lost trust in my own bank

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scammed me about my student loan. Said if I paid them a certain amount that I would receive a big discount.

    • Initial Complaint

      Date:10/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from a company that said they were with Department of Education and said I was approved for Student Loan Forgiveness and took 287$ out of my checking account and then I received a call from *** *** which is the current loan Holder And she said oh no this must be a scam we got on.a three way call and she asked man what name of his company was and he said Summit Horizon So I filed a dispute with ****** Bank in ********* **** ******** on ******** ***** on 9- 4-24 and was told they may not be able to get my money because of the type of fraud this was — I can clearly see on internet this company has scammed others and I have called ****** asking this be escalated and still no refund —- I have a name Mark H***** with a number of ************** that was given to me when I enrolled with this fraudulent company —please help me get me money back ************ is my number Thank you

    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Summit Horizon contacted me regarding a federal student loan forgiveness plan. They knew my personal information and had me log in to my account then they changed my password. They said if I agreed to pay them $300 per month for 6 months and $49 for 120 months I could be forgiven for all but $13,000. My loans were forgiven by the government, because I work for a non-profit and my loans were over 25 years old. That had nothing to do with Summit Horizon! I had no way to reach them and the numbers I found would never get me through to speak to anyone. Two months in a row they called me to get a payment. Then, it started being deducted automatically without my consent. To date, they have continued to take $300/month from my account for a total of $1800. I cannot issue a stop-payment but have to cancel my debit card! I actually thought they were a legitimate company and would stop when they saw my loans were already forgiven. I hoped they would even refund my payments. I no longer think that after seeing these reviews.

      Business Response

      Date: 07/16/2024

      Hello, I'm sorry for the mis communication, the understanding that is advised as a Document Preparation Company. We prepare the client to be placed in a better situation. I am more than happy to assist the client to better understand the terms that was explained. 

      Customer Answer

      Date: 07/16/2024


      Complaint: ********

      I am rejecting this response because: The response doesn’t satisfy my request for my money to be refunded or them to stop taking funds from my account. I understood what was explained to me. However, my student loans have been forgiven. There is no reason at all for them to be taking anything or keeping anything. 

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:06/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted and told that I received federal student loan forgiveness. The company had enough of my information that I thought it was legitimate and gave out my credit card, but when I saw the card account I realized that it was not.

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company contacted me about student loan forgiveness. I looked into the company to make sure it wasnt a scam. they ASSURED me over and over that i would only have to pay them $800 and they would do something that would wipe away my student loans based on some low income thing. Well I paid them $800 and my student loans are still there. I either want them to wipe my student loan debt like they told me they would do 100% and even called me and told me I was approved for. OR GIVE ME BACK MY $800 immediately

    • Initial Complaint

      Date:04/13/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is relentless. They constantly call me about refinancing student loans. They call incessantly, 3 to 4 times daily, even after I’ve told them, repeatedly, to but me on the “do not call list”. What’s worse is, that they use local area codes so I cannot block them and I think it may be family as my parents are in care facilities. It’s stressful to answer a call at 9pm thinking it may be the care facility. I cannot, not answer in fear that it just maybe.

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a call *** *, 2013 BOTH AT 10:33 AM AND THEN RETURN CALL AT 1:49 PM saying my loans were being decreased from $51K to $7K, agent name Shank Wilson with phone number ###-###-####. I asked if he worked for the federal govt. and he said he worked with the Dept of Education forgiveness program. He already knew all of my contact and personal info incl SSN. He asked me security questions. He made me sign a an online form via ******** doc that I later noticed was actually a Limited Power of Attorney form from ******** ********* ********* ********* I later saw emails in my acct. from Dept of Ed. indicating my account was locked. I stupidly gave my debit card info but immediately blocked the card and change all my passwords, filed a credit block with ********* when I realized this was not the Dept of Ed. He said he could give me a payment plan of 8 months at $187.05 and then $45 a month for 120 months. I was also told if I paid $1500 now it would then go to $19 a month. He told me I had to decide and pay today but agree to wait until the 8th when I told him I don['t have any money now. There is no record through my bank of any transactions in my account. Emails have come from [email protected] asking me for paystubs, a copy of my driver's license, which I did not provide (although I did confirm my Driver's license ID verbally during the call)

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I was scammed out of $600. The company stated that they would help me with my student loans. I have never received any documentation, nor did I sign any paperwork. I contacted my banking institution and they were unable to help. Please help me with this situation. I do believe that they have scammed me and never had permission to take funds from my account. I looked up their website and found that I am not the only one they have done this to. Thank you ****** ******* *** ***** ****** ******* ** ***** 

    • Initial Complaint

      Date:11/15/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I spoke with Summit Horizon on the phone at length about loan forgiveness. They assured me that the department of education was taking over my loan and I was receiving $20000 in loan forgiveness. They gave me a new user name and password and said my loan would now be due the **** of the month and they withdrew it from the account. I was expecting to see US dept of education. I was surprised to see summit horizon on the transaction history and when I tried to log into the student loan website with the user login/password I was given. It didn't work. And they deducted the initial payment twice.

      Business Response

      Date: 11/21/2022

      Business Response /* (1000, 5, 2022/11/16) */ Hello, we are sorry for the inconvinience. And as stated on your contract if you call we will do our best to accommodate all concerns. We will give you a call to further discuss. Consumer Response /* (2000, 7, 2022/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) They reached out to me vis email and closed my account. https://maconweb.ebindr.com/report/merge/pubpreview.htm?cid=67077957&NOASK#

    Summit Horizon Financial Services is NOT a BBB Accredited Business.

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