Business ProfileforArk Restoration

After a huge tree came through the end of our house we called ARK to do the Restoration. It took them a year to restore my home! They didnt even start work on it until 6 months in; except for removing the carport off my car after 3 months! We exhausted all of our insurance housing funds due to their lag time! They held our household furniture hostage until I signed the certificate of completion! I didnt have any more funds to stay in a hotel; so I needed back in my house! I had no recourse but to sign. They promised they would finish the work and make everything right! Was I a fool! I now have a leaking roof, a French door that doesnt close properly and a buckling hardwood floor that has shown up because of the water damage that they never checked out! They sanded it down and said it was fine! They said that their work is warrantied for only a year!!! I have asked numerous times for invoices and a warranty for the work done; especially for the roof! Now almost 3 years and nothing! If you call them for a problem, You will regret it and the work that they did do is quite shoddy!! They cut corners on all the materials and hired unlicensed workers that showed up only sometimes!! I could write a book on the discepencies, and this is only the tip of the iceberg and the inconvenience I was put through for a year.

Dear ****,We sincerely apologize for the distress and inconvenience you experienced during the restoration of your home. We understand that the process was lengthy and frustrating, and we regret that it did not meet your expectations.Regarding the delays, we aimed to ensure that all work was approved by your insurance carrier before proceeding to prevent any financial liability on your part for non-covered work. This approval process unfortunately contributed to the initial delays.We are sorry to hear that you felt pressured to sign the certificate of completion. It is never our intention to make our customers feel coerced. The completion certificate is a standard procedure and a requirement to release the final payment from your insurance and confirm the restoration work's conclusion. We also address this in the beginning of all of projects with the homeowner before signing contracts or any work begins. We regret that you are experiencing issues with the roof, French door, and hardwood floor. Some of those concerns too were not issues we had approval to address from your carrier. Our limited one-year warranty on craftsmanship is outlined in the contract signed at the project's outset. However, we understand your concerns and wish we could have been notified sooner regarding your repair concerns so we could address this for you in a timely manner. The invoices and warranty documents for the work done should have been provided to you. We apologize for any oversight in not delivering these promptly and will ensure they are sent to you immediately.Your feedback about the quality of work and materials, as well as the professionalism of our contractors, is taken very seriously. We strive to maintain high standards and will investigate these claims thoroughly to ensure they do not occur in the future.We genuinely regret the inconvenience and hardship you endured.Thank you for bringing these issues to our attention.Sincerely,The ARK Restoration Team