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Business Profile

Collections Agencies

Vital Recovery Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Vital Recovery Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received several calls from this company in regards to being sued and i refused to verify my social because the guy on the phone read it out to me i neither confirmed or denied and i ask the name of the company and the guy refused told me to stop talking and listen if i knew what was in my best interest ,also proceeded to tell me you will loose everything and you will be sorry .I should not have to tolerate this and threaten me and say ill see you in court .

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has repeatedly called me and my spouse. I have told them the account they are calling about was bk'd 14 years ago. They are insisting it's an open account. They have continued to harass us multiple times a day. They have threatened me with civil action for the account I do not owe.

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from Vital Process (Number: ************), and my husband received a similar call about me from ************. When I called back, I was transferred to a man named ***** ****** at ************. ***** claimed that I had a delinquent credit card and needed to take action by 3 PM to avoid legal consequences.I informed him that my credit report showed no delinquencies, but he insisted that credit reports aren't always accurate. He then offered to settle the alleged debt of over $4,697.30 for $1,995.35, promising that ********** would consider it paid in full and close the case.This is clearly a scam designed to intimidate people into paying money. I urge authorities to take legal action against these scammers, as they have likely defrauded many innocent people.

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by Vital Processing Services on 10/10/24 at 3pm. A woman named *** told me that I live in a garnishment state, and I was being sued by ********. I asked her what account I am being "sued" for and she could not tell me. She also indicated I have been in collection since 2017 but would not provide any details and hung up. This company is a scam, she did not advise that the call was an attempt to collect a debt, she stated she was giving me a courtesy call.

    • Initial Complaint

      Date:07/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Summary:Harassment and Threatening Behavior Over Alleged 11-Year-Old Debt Description of Complaint:I am writing to file a formal complaint against Vital Recovery Services for their unprofessional and harassing behavior during a phone call regarding an alleged debt. On 07/17/2024, I received a call from Vital Recovery Services claiming that I owed an 11-year-old debt. This debt is not mine, and I believe this is an instance of fraudulent activity.During the call, the representative was extremely rude and threatening, stating that they would involve attorneys if the debt was not paid. When I tried to explain that this was not my debt, the representative continued to be disrespectful and did not listen to my concerns. After I disconnected the call, they repeatedly called back, and I was eventually transferred to a supervisor.The supervisors behavior was even more unacceptable. She began yelling at me and calling me names, creating a very hostile and intimidating environment. This kind of conduct is completely unacceptable and unprofessional.I am extremely uncomfortable with Vital Recovery Services having my personal information, especially given their threatening and abusive behavior. I request that they cease all contact with me immediately and that this matter be thoroughly investigated to prevent further harassment.

      Business Response

      Date: 08/19/2024

      Hi 

      We are in receipt of the complaint, we would like to let you know Vital Recovery Services LLC is no longer participating in any debt collection activity from 21st June *************************************************************************************** July 2024, so we would request you to reach out to your creditors for any kind of issues related to your balances or any other matter.

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receiving incessant correspondence from Vital Recovery Services regarding an invalid and what appears to be fraudulent charge stemming from an Infiniti/Nissan lease return.The dealership from which the vehicle was leased went belly up and has reported they no longer have my records. In fact, the other vehicle that was purchased was a complete lemon and I had to fight for replacement transmissions on three occasions. All of which the dealership/service department attempted to cover ** in terms of shady happenings. This is the first I am hearing from Vital Recovery in greater than 5 years since the vehicle was returned.

      Business Response

      Date: 10/09/2023

      The consumer mentioned of a correspondence from **.

      Consumer has also expressed objections to the bill and has requested no further contact from **. Additionally, requested corrections to credit report.

      We would like to inform that we are a non credit reporting agency. Any credit related questions will need to be directed to the original creditor.

      Eight attempts were made to contact the debtor, but unfortunately, all these attempts resulted in either reaching an answering machine or receiving no answer. There was a third party call on July 21st where in the lady informed that she is debtors daughter and debtor is not in, asked call at better time.  

      Last attempt made to the consumer was on August 1st 2023, which resulted in No Answer.  

      We have ceased the account from our end and can assure that there will be no more collection activity on this account from us

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged $45 unexplained

      Business Response

      Date: 08/15/2022

      *************************
      1492 **********
      ********, ** 93402

      August 15, 2022



      Re: Complainant Name: ****************************
      Vital Account No: **************
      Original Account No: ***********
      Original Creditor: ******************   
      Current Creditor: ************************** LLC
      BBB Case No: 17688974









      Dear **************************,

      My name is ************************, and I am the Director of Compliance and Education for Vital Recovery Services, LLC (Vital).  This letter is in response to your BBB complaint submitted on August 08,2022.

      We have investigated your complaint regarding your $45.00 payment made on July 19, 2022, to Vital Recovery Services, LLC.

      Our client *********************** LLC. placed this account with our office for collections on behalf of ****************************** with an original balance of $90.00 for services received on August 17,2019. The $90.00 balance is for the co-payment agreed upon when you were admitted for medical services.

      Vital sincerely apologizes for any inconvenience you may have experienced. Ive included my contact information below. Please do not hesitate to contact me if I may be of assistance.

      Sincerest regards,




      ************************
      Director of Compliance and Education | Vital Solutions, Inc.
      ********************************* | www.vitalsolutions.net
      4775 ******************************************************************************************************** 30092


      This Communication is from a Debt Collector.





    • Initial Complaint

      Date:07/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Extremely rude customer service. Unknown debt from ****** that was supposed to be resolved by 3rd party leasing company. Would not issue me my Payment ID to even resolve the payment or put it in dispute with the 3rd party. Would not listen to customers. No transparency. Pain in the a** literally should go f*** themselves.

      Business Response

      Date: 07/12/2022

      Lie ************************************************.
      Brooklyn, ** 11214

      July 11, 2022



      Re: Complainant Name: Lie ******************
      Vital Account No: *********
      Original Account No: ***********
      Original ************************* Acceptance
      Current ************************ Acceptance
      BBB Case No: 17523470









      Dear Lie ***************,

      My name is ***********************, and I am the Compliance Liaison for Vital Recovery Services, LLC (Vital).  This letter is in response to your BBB complaint submitted on July 05,2022.

      Thank you for your feedback. We are very disappointed to hear of your experience. This does not come anywhere near our standards of service. We will be taking corrective action.

      Vital sincerely apologizes for any inconvenience you may have experienced. Ive included my contact information below. Please do not hesitate to contact me if I may be of assistance.

      Sincerest regards,




      ***********************
      Compliance Liaison | Vital Solutions, Inc.
      ********************************** | www.vitalsolutions.net
      4775 ******************************************************************************************************** 30092


      This Communication is from a Debt Collector.




    • Initial Complaint

      Date:07/03/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/28/2022, I paid online ****** to Vital Recovery Services in response to a debt to VW Credit (Trans ID ********, Accnt ********). The amount of ****** was debited from my bank account on 6/1/2022. It was the final payment that prevented the release of the title from VW Credit. I followed up with VW Credit on 7/1/2022 as to why my title had not been released saying that they had not received my payment from Vital Recovery Services and suggested I follow up with them to follow up. Speaking with ********************* from Vital Recovery, they say they have no record of receiving my payment of ******. It has been one month since my payment and they have not remitted that balance to VW Credit and told me to escalate the case to Vital Solutions via an email address for further investigation. That was unacceptable to me and I don't understand why I was not transferred directly to a supervisor to investigate further. I have since dealt with VW Credit directly and remitted my balance to them and in the process of securing my title...all in the same day and within hours after speaking with ************** from Vital Recovery. Since, I have settled my balance with VW Credit directly, I am now demanding a refund of ****** since they held on to it for practically a month and not remitted that payment to VW Credit. I find it rather unacceptable that they held onto my money that long to settle my account.

      Business Response

      Date: 07/11/2022

      ********************************************************************************************* 08873

      July 11, 2022



      Re: Complainant Name: *************************************
      Vital Account No: *********
      Original Account No: **************
      Original Creditor: VW Credit
      Current Creditor: VW Credit
      BBB Case No: 00000000









      Dear **********************************,

      My name is ***********************, and I am the Compliance Liaison for Vital Recovery Services, LLC (Vital).  This letter is in response to your BBB complaint submitted on July 03,2022.

      We have confirmed that you made a payment to Vital in the amount of $619.10 and made the same payment with the original creditor, ********** Credit. Vital has issued you a refund in the amount of $619.10 which has been sent via ***** to the address we have on file.

      Vital sincerely apologizes for any inconvenience you may have experienced. Ive included my contact information below. Please do not hesitate to contact me if I may be of assistance.

      Sincerest regards,




      ***********************
      Compliance Liaison | Vital Solutions, Inc.
      ********************************** | www.vitalsolutions.net
      4775 ******************************************************************************************************** 30092


      This Communication is from a Debt Collector.

      Customer Answer

      Date: 07/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    Vital Recovery Services, LLC is NOT a BBB Accredited Business.

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