Business ProfileforShook Tire Pros

took my car a 2014 ****** Highlander, in for service regarding a check engine light and a trac off light. It was also changing gears with a jerk. was told by shook tire they could repair this. after checking the codes they called us back to let us know the problem was with a knock sensor and transmission service which was a flush and new fluid. for a total of approximately $1400.00. we told them to do the service. 2 days later they called to say the car was ready to pick up but the check engine light was still on and I would have to take it to a ****** dealership to get it off, and the gears still changed a bit rough but with the new fluid it would work itself out. when i picked up the car the check engine light and the trac off light was still on. when I said something to them about this the lady at the desk said well what do you want me to do and i told her to fix it. they said the car was safe to drive and she took off all the labor charges due to the lights still remaining on. Once I drove the car the gears were changing even worse. we called another mechanic repair shop 2 days later without driving it anywhere else, and took the car to them. The mechanic told us we should not have driven the car because the transmission was coming out. It took this mechanic over a week to fix the problems that shook tire claimed to have done. the knock sensor had the harness wires chewed throught by chipmunks which should have been seen when shook tire replaced them. both the mechanic and myself contacted shook tire they would not speak to the mechanic and told us they would not return the money for the marked up parts they used, even though they were not needed. and the new mechanic had to replace the transmission fluid as it was black from burning even though shook claimed to have done this also. the lady at shook tire told me she didn;t care if we contacted BBB or filed a small claims against them because they had lawyers too, and the hung up on me