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Business Profile

Pharmacy

Blue Ridge Pharmacy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy.

Complaints

This profile includes complaints for Blue Ridge Pharmacy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Ridge Pharmacy has 2 locations, listed below.

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    • Blue Ridge Pharmacy

      6020 Appalachian Hwy. Blue Ridge, GA 30513-4283

    • Blue Ridge Pharmacy

      793 East Main Street Blue Ridge, GA 30513

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 22 I got stomach medicine for my granddaughter her insurance was expired so I had to pay out of pocket but they told me if I got her insurance updated within three days I could get my money back. So I got it update within 3 days and called them on 25th to make sure it had been done they said yes it was updated and I could get my money back. But they closed at 1 so I told her I couldn't make it in time if I could come Monday she said yes. I went Monday they told me no I couldn't get it back I had to call insurance to get it backdated so they lied in the very first place by saying I could get it back if I had it updated in 3 days I had done it in 2. So they still told me today they couldn't give me my money back. But they lied to start so they should honor their lies by giving me my money back.

      Business Response

      Date: 02/13/2025

      Unfortunately, once the medication is picked up and signed for the date of fill cannot be changed.  There is evidence of miscommunication and/or understanding.  The medication was signed for on 01/22/2025 and yes was paid for out of pocket due to insurance not being active at the time.  I have just now, 02/13/2025 4:17 pm tried to rebill the medication for the 01/22/2025 date of service and the insurance is NOT active as of that date.  Again, due to insurance contracts we can NOT rebill for a date after the medication is signed for, this would be insurance fraud.  She must contact her insurance provider and ask them if they can retro activate the insurance for 01/22/2025 or before.  When she came into the pharmacy on Monday, 01/27/25, I spoke to her myself and explained to her that our hands were tied and that she would have to contact her insurance for a retroactive date of 01/22/2025 or before, our hands were tied.  I apologized to her for the miscommunication and/or understanding. We did not lie to her and would be glad to provide her a refund if insurance can/will retro activate for 01/22/25 or before.  Thank you for reaching out to Blue Ridge Pharmacy for explanation and please reach back out with additional questions. 

      Customer Answer

      Date: 02/14/2025


      Complaint: ********

      I am rejecting this response because: when I picked up the medication the insurance has just expired and the cashier told me if I got it updated within 3 days they would return my money they didn't say I needed to do anything. Then it was updated within 3 days and they refused to return my money

       They lied and that's the same as stealing from an old woman who's trying to raise her two grandbabies. I'll never trust them and will post it on ******** and everybody in blue ridge that I know and that's allot I'm a retired respiratory therapist and have taken care of most of the people in blue ridge and ellijay

      Sincerely,

      ********* ***********

      Business Response

      Date: 03/05/2025

      We would like for the consumer to give us a call here at the pharmacy for a full refund.  We will NOT be able to rebill patients' insurance, but we would like to offer the full refund to the consumer. Thank you for your time.

      ******** ****** *****
      Blue Ridge Pharmacy
      Office Manager
      **** *********** *** **** ****** ***  ***** ******  ************ ****  ************ *****  ************

      Customer Answer

      Date: 03/05/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ***********

    Blue Ridge Pharmacy is NOT a BBB Accredited Business.

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