ComplaintsforAg-Pro Companies

• Initial Complaint

  08/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ***********- met with sales rep Andy ******. We agreed on the terms of a trade in, purchase of a new ********** ******** and the financing arrangements. I electronically signed the agreement for all three items and completed the deal. ***********- I received the ******** tractor via a home delivery, and provided my trade in tractor as agreed. The exchange was mired by the tractor missing parts for the 3 point hitch, and no owners manual. My son followed the sales rep back to the ************* AgPro shop to receive those items. The pieces for the 3 point hitch were not what was needed, but I purchased those items at a later date, at my own expense. ************- I accessed my ********** financial account on their web site. I found my financing account for the trade in still open. ************- I contacted the ********** finance office via their 1 800 number for customer service. I spoke with *****, ***** said he'd look into why this account was still open. ************- ***** returned my call and indicated, after speaking with Andy *******; there were papers regarding the financing which I needed to sign. Exchanged text message with Andy, " I've done everything on my end the correction is at ********** Financial. Either today or Monday they are going to send me something that you will need to sign to close the account for the one that was traded in". *************- heard nothing from Andy, *****, ********** financial. Called the finance 1 800, spoke with Maria, stated she'd be returning a call, ***** called and we discussed further. *************- received 2 separate emails with amended terms of financing. 1 had an interest rate, 2 had an increase of the monthly payment of $87.52. Neither items were discussed or reviewed with me. These documents were sent with these adjustments made without my knowledge, agreement or consent. The account remains open today, I'm suffering harm to my********************************************. I will not sign

  Business response

  08/12/2022

  Business Response /* (1000, 5, 2022/08/12) */ Ag-Pro has resolved this issue. Consumer Response /* (3000, 12, 2022/08/31) */ I literally received an electronic copy of the original financial agreement you requested. I have that copy and have been attempting to forward it to the BBB. Expecting everyone to be connected as you are is a bit concerning. I see where AgPro indicated this dispute was resolved, however no one contacted me to verify this. I am still dealing with this matter, as **** ***** finance has sent three different statements showing three different past due payments, on the original loan. This matter is far from concluded, unless of course, you stand behind the assertion from AgPro that is has been. I requesting a phone call please. You have my cell number, *** ****** Business Response /* (4000, 14, 2022/09/02) */ Ag-Pro spoke with ***'s attorney; it was our understanding that the matter was resolved after *** signed the new financing agreement. As it sits, Ag-Pro still views the issue as resolved. Any missed payment is between him and **** ***** Financial, not Ag-Pro. Ag-Pro respectfully requests to close this matter out. Consumer Response /* (3000, 18, 2022/09/27) */ Thank you for your assistance with this log in window. I appreciate your additional efforts to assist me in dealing with this matter. I had to retain an attorney to assist me with this issue. AgPro is one of the largest **** ***** dealerships in the nation. For them to contend this is now a matter between myself and **** ***** financial is a testimonial to their business model. I'm the consumer, and they should be working to have all aspects of this purchase, the financing and my financial security held to a higher degree. I received several notices in normal mail immediately following my agreeing to the new terms of finance. Every statement I received reflected differing amounts of payment they considered delinquent and additional "late fees". I spoke to their finance department on a number of occasions to provide additional information regarding my payment history. **** ***** finance has stated they will no longer work with me to address what they've now labeled as late and delinquent payments. The 1st finance agreement reflected a first payment due July *, I paid that and have a receipt of payment from them, the payment schedule went on and I made the August 7th payment. The new finance agreement was signed by me on August 10th. with a new payment scheduled to begin September ***. I made that payment. I'm square on my payments and yet they continue to insist I have to make a June payment, which is contra to the payment schedule they established. Now comes AgPro whos position is they have no role in correcting this mistake and miscalculation of payments I need some help here please.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a $750 ***** chainsaw from this company used it a total of 3 hours didn't even complete a job took in to get repaired or to get looked at they tore it apart without me authorizing them to do so and they told me that i have blown the chainsaw up chainsaw only runs for a half an hour then you got to refill with gasoline and barn chain oil within that time i let it cool down and load my truck up with the wood that has been processed these guys are telling me i need to spend $600 to get this chainsaw repaired or to buy a new one for $750 they told me that i can get the chainsaw back but i will have to spend $175 with it torn apart i think this is a bunch of BS and want my chainsaw back put together or fixed for the money that i have spent on this chainsaw i will never do business with this company again

  Business response

  08/19/2022

  Business Response /* (1000, 8, 2022/04/05) */ We apologize for any inconvenience; the following letter was mailed ********************************************************************************************************************************************************************* I am writing in response to the above referenced complaint. I would like to explain the services we have performed. Ed ***** purchased a ********************* which sold for $569.99 with additional parts purchased including tax. Mr. ***** brought his ***** into our service department for non-running issues, in which our technician diagnosed the machine on work order ******. Our technician inspected the carburetor which determine this might be the issue. We replaced the carburetor which did not fix the issue. We then proceeded to analysis the machine further and found a piston was falling apart, and the rings were melted. We then conducted a fuel test in which the fuel was 15% ethanol which led us to the conclusion that straight fuel was used in the machine. We submitted the claim to the manufacturer who denied the warranty claim due to the unit was apparently ran at high rpms for excessive amount of time with no oil in the fuel. We understand the customer is upset that he is being asked to pay for the repair of his ***** Chainsaw. However, we have worked with *****, and they would be willing to do a special policy adjustment and replace the power unit only. We would highly recommend Mr. ***** purchase a new bar and chain to ensure the product will run as designed by the manufacturer. The customer would need to pay $107.47 for the time diagnosing the chainsaw. This is the cost that ***** will not pay due to this issue not being a warrantable claim. Ag Pro is covering the carburetor and spark plug at our expense which was used to diagnose the issue. We are interested in promptly resolving this issue with the customer. If the customer wishes to move forward, we will need to know. The total cost to the customer is $107.47 plus $105.08 which is selling price of a new bar and chain. The total would be $212.55 Please inform me if you have any questions or need further information. Sincerely, *************

• Initial Complaint

  03/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  2/*/2022 Spoke to Owen R******* in Equipment Sales and chose model of mower, deck size, and addition of optional leaf mulcher. Placed order. Received price of $3**0.61. 2/*/2022 Wrote check #**** for $3**0.61. Told mower would probably be able to be delivered 2/*/2022. 2/*/2022 I was told wrong leaf mulcher kit was in stock. Correct kit had been ordered and would probably be delivered to dealer and mower would be available for delivery to me by 2/**/2022 and I would be kept up to date on progress. 2/**/2022 No calls. 2/**/2022 No calls. Arrived at Ag Pro at 4:00PM. Told Owen I was there to get refund check and was told that he would set that up. Once inside Owen told me it would take 7 days to receive my refund check and that he had verified that with a corporate vice president. I told him that I didn't believe he had talked to anyone. He got that person on the phone and information was verified by that vice president. 2/**/2022 No call back, No check. 2/**/2022 Phones unanswered, probably closed for holiday. 2/**/2022 Was told by Owen that corporate could not refund for 21 days, not 7 days as mentioned by corporate vice president.

  Business response

  07/26/2022

  Business Response /* (1000, 5, 2022/03/02) */ We apologize for the delay in completing this refund. We have been assured by our corporate office that the sale has been reversed and the check was cut. It is currently en route to the customer. Consumer Response /* (2000, 7, 2022/03/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩