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Business Profile

Electric Tools

Koki Holdings America Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Tools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from Lowes a Metabo HPT combo set for $250 on 2/28/2024. This combo kit was advertised with a limited tool warranty and a lifetime battery warranty. 1 of 2 batteries included in kit completely failed and won't even charge within 3 months of purchasing. I've tried numerous times to use warranty and have issue resolved but for over a month received nothing but horrible customer service. When I call I'll get transferred baround until someone hangs up on me or they act like they can't hear me and hang up. I've sent several emails to customer service and the tech support I was informed to contact the one time I spoke to anyone, and no response. Here are the email addresses I've reached out to: *************************, **************************, *********************************. At this point I'd rather have them let me refund the entire purchase and be done with their products because I won't purchase or recommend anyone else purchase their products. Please help in at least getting my warranty issue resolved. I have every receipt, picture and email that was sent to them if they say they don't have it.

    Business Response

    Date: 07/23/2024

    We looked into the incident.  The replacement battery had been shipped, but seems to have been lost in shipping.   Another replacement has been sent.

    Customer Answer

    Date: 07/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A representative did reach out to me and resolved the issue in a timely manner. 

    Sincerely,

    ***************************

Koki Holdings America Ltd. is NOT a BBB Accredited Business.

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