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Business Profile

Auto Services

Beverly Tire & Auto,inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was taken to this shop on Friday March 29,2024. ******* told me the car could get repaired Monday 4/1/24. The shop fixed the vehicle coil, spark plugs, and wires and my husband drive the vehicle back to **** that night. 1.5 hr into the drive the vehicle began to run rough again. Once back to **** we had a ********* dealership look at the car. They said that the wires placed on the truck were not placed correctly. 2 were fried and none of the 8 wires had heat shields placed. I called ******* at the tire shop and he said to send pictures and he wanted to do right. Emailed pictures. Called ******* back 4/5/24 and he offered $200 back. After so just spent another $493 to fix the repair that was done wrong. I asked for half of my money back to be at least fair $435.23. ******* refused. I would like a full return of my money for the inconvenience and risk of damaging my car further.

Beverly Tire & Auto,inc is NOT a BBB Accredited Business.

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