Complaints

This profile includes complaints for Dan Vaden Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dan Vaden Chevrolet has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dan Vaden Chevrolet

  121 Altama Connector Brunswick, GA 31525-1881

  
• 

  Dan Vaden Chevrolet

  PO Box 14217 Savannah, GA 31416-1217

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The online advertising for Dan Vaden of Brunswick contains a disclosure that mentions a $998.88 documentation fee which is not included in the advertised price. When my husband and I purchased a used vehicle on 1/24/25, a nearly $3,000 fee was also added on top of the $998.88 service fee, tags/title, maintenance fee, and taxes. The sales manager stated the charge was a "service fee" that they added to the purchase price of used vehicles. They did not disclose this information on the phone, online, or in person before we began the financing process. Vaden would not provide proof of the "service" provided to the vehicle that warranted this charge. The vehicle was not even detailed prior to selling the vehicle though we know that is separate. The fee is not mentioned on the contract but was added to the purchase price which is charging us interest. The finance person told me (Amanda White) that the fee is not indicated online for legal purposes on 1/27/25. Also, when we were trading in our previous vehicle, the online estimate said our trade was worth $7,666. Sales at the store said it was worth $5,500 which after a debate they increased to $7,000 but said the additional for the trade will "come from somewhere" which is why we believe they tacked on charges. The sales manager could not provide proof of service or proof of consent to this additional charge. The sales manager said they change this additional fee per vehicle which is criminal since maintenance and service fees are clearly already charged. This is a misrepresentation of a listing price to enrich Dan Vaden and charge more to an active duty service member. This matter has been reported to the ******* ******** ********* ******** ********** ******** as well to prevent future fraudulent activity like this.

  

  Business Response

  Date: 01/29/2025

  Dear BBB,

  Our management has been on communication with the ****** and a mutual agreement has been reached. Thank you for helping bring the two parties together enabling us to work towards a resolution.

  Sincerely,

  ***** *******

   

  Customer Answer

  Date: 01/29/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because the issue has not been resolved. I communicated with ****** at Dan Vaden regarding ways to rectify this issue and he agreed with refunding the money that was deceptively charged. This mostly resolves the issue but we will still have to pay a higher monthly payment to the finance institution due to this issue. I want to restate that these charges are not legal, were not disclosed, and are not outlined on the contract provided. ****** stated he would send a tracking number for the refund and that has not been received. ****** stated he would send this information on 1/28 and it has not been received as of 1/29 and follow-up was not provided. I have also seen another unidentified charge (box#10 on the purchase agreement) of $899. The contract does not identify this charge but a separate document states it is a maintenance fee. This means we are being charged $998.88 service charge and an $899 maintenance fee for a vehicle that was clearly not serviced. I would like to know if every purchase is congruently charged almost $2,000 in service/maintenance fees plus the almost $3,000 that was charged in the fees that caused this complaint. 

  Regards,

  ******** *** ****** *****

  

  Business Response

  Date: 02/12/2025

  We spoke with customer on February 3^rd and confirmed she has received the check.

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed my vehicle fixed, I was told they would order that part the same day and they would give me a call once it arrived. I never got a call, I paid a portion of it before hand. When I went back to speak to someone they said the information had been sent to ***, the employee that helped me first and I would get a call before the end of the day. It's been 3 months and no one has even bothered to get in touch with me to finish the job. This is not the first time,I've had issues with dan vaden of brunswick.

  

  Business Response

  Date: 01/27/2025

  Dear BBB,

  Thank you for contacting us regarding our customer ***** ******. We have been in contact with her and ordered the parts to make repairs on her vehicle. 

  The amount paid was for the diagnosis of the vehicle's issue needing service. The parts and repair will be an additional cost. Our system is designed to alert us once the parts have been received at which time we can coordinate a schedule for the repairs to be performed.

  Sincerely,

  ***** *******

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29, 2024 I purchased a used 2021 Jeep Grand Cherokee from Dan Vaden Chevrolet of Brunswick. I was deceived by their finance manager whom after explicitly telling 5 times I did not want a service contract (I.e. Extended Warranty) on my vehicle, still put one on my loan. The dealership charged me $3,200 for this. I called 10x per week to no response until August 16, 2024, when I had to drive over an hour and show up at the business in person. They placated me, had me sign a cancellation form that they would send in. They requested 4-6 weeks of my patience. It has now been 10 weeks and no refund has been issued. I have reached out to the finance manager **** ******** every few days to no legitimate response. They have no idea why I have not been credited. Not only is my auto loan $3,200 overcharged, I am paying interest on this overcharge every day on this additional portion of my loan! Now, in total, it's been five months, and the dealership keeps saying, "yeah it takes time, it is still pending". The contract cancellation states the refund should have been 30 days. It's been over 3 months since this contract cancellation has been signed. I want my money refunded immediately with interest.

  

  Business Response

  Date: 11/26/2024

  Dear BBB,

  Thank you for your correspondence regarding our customer ******** ******. We apologize for the length of time it has taken for the cancellation process - it does typically take a long time, but this was certainly an aberration. It is my understanding that the check is being cut today and will be sent to Mrs. ****** as soon as possible.

  Sincerely,

  ***** *******

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Yukon Denali on 7/10/24 for $67k. All paper work was filled out and returned to dealer by 7/12/24. A paper tag was place on the vehicle expiring 8/24/24. I wanted to transfer my ** tag from my previous vehicle to my new Yukon. Since this vehicle was purchased in GA and I live in **, the title had to be transferred to the ** DMV, per ******* at *** Vaden. My husband and I have called several times over the course of 2.5 months for an update on title transfer. Every time we call were given a new excuse. 1) the paperwork wasnt filled out correctly, resending today. 2) the salesman you bought it from quit, 3) its in ******** you can call our sister dealship to check on it (they knew nothing about it) 4) on 9/25/24 AGAIN it was filled out incorrectly we are resending now to **DMV. Called today 10/3/24 cannot get anyone to return our call. Ive owned this vehicle now for almost 3 months and have an expired GA paper tag of 8/26/24 and no registration. The dealership says they cant send a new paper tag and the **DMV wont give me a new temp tag because they dont have the registration. Vaden has dropped the ball for 3 months and continues with excuse after excuse. If they cannot get my tag and title info to the **DMV I have no option but to seek legal action. ******* and ******* are both incompetent and will not escalate the matter so nothing is getting solved. I will never do business with Vaden again.

  Customer Answer

  Date: 10/11/2024

  After exactly 3 months of back and forth, my issue was solved on October 8th. We were able to register the vehicle with the SCDMV. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ****** ********. My husband ****** *******) and I purchased a vehicle from Dan Vaden Chevrolet Brunswick on May 21st, 2024. We have yet to have our title processed thus unable to obtain an official tag and registration for the vehicle. It has been three months since our purchase and we have been given the run around and been lied to several times. I received a second temporary tag at the end of June/July, with its expiration date being tomorrow. My TITLE IS STILL NOT PROCESSED!!!!! We have made TWO payments and put down $11,000 on a vehicle we cannot even legally tag. My husband spoke with the general manager yesterday morning & was told the same excuses that were used the last time my temp tag expired.. followed by a bold-face lie from a woman working in the title department. She told my husband the title was processed as of 1:30pm yesterday (August 20th, 2024). My local tag office says this is not the case & the title is still not processed!!!! I want this issue escalated up the chain of command, as obviously the general manager cannot professionally handle our problem, but there is no way for the public to contact anyone higher than the general manager!!!! I am uploading pictures of my current temporary tag and of the THIRD temp tag I received from my local tag office!! ****** ******** ************* ************************** OR ***** ******* *************

  

  Business Response

  Date: 09/03/2024

  Dear BBB,

  We have been in touch with our customer and again apologize for the delay and hurdles. We have been informed that they have picked up the tag.

  Sincerely,

  ***** *******

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bout a 2018 Silverado on May 3, and then it overheated June 14. Vaden ***** told us it was overdue for maintenance and that wasnt covered by the drive train warranty and charged us $1,200 for a rental car and a fluid flush. I asked to speak to a mechanic and they said the mechanics dont come down to the floor and I was not allowed back there. The truck then broke down on the side of the road on my way home from the dealership, so it clearly wasnt a transmission fluid problem. They placed my safety at risk after they assured me that vehicle was safe to drive. I was stranded on a rural ******* highway in a storm for hours. They took a week to tell us what was wrong with the truck, and that they were ordering a new transmission. The new transmission work took two weeks to start because they said their mechanic was out sick. Then, the new transmissions was faulty so they had to take it apart and rebuilt it. Then, when they rebuilt it, a SECOND part was faulty. They have had our truck for 6 weeks with no sign of it being ready soon. We call repeatedly and they never return our calls. We feel cheated and scammed for them selling us a faulty truck and then taking so long to repair. We feel like we are out of options. We are a military family that has to move in 3 weeks and will need that vehicle to do it. Im not sure how we will get that truck back once were moving to *****.

  

  Business Response

  Date: 07/24/2024

  Dear BBB,

  Finally, the repairs have been completed and the customer is back in their vehicle. Both the customer and our dealership were frustrated by the faulty transmission and the warranty hoops we had to navigate to move forward with the work.
  

  We appreciate ***********************' patience!

  Sincerely,

  *************************

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-16-24 I carried my car in for service One of their employees backed into it damaging the front grill and bumper. They gave me a loaner and said they would take care of it. 18 days later I am still waiting on a shipment date of the bumper. I am number 363 of 417 in line according to their parts department waiting on bumper with no delivery date. My car is a certified Chevrolet, I have reached out to GM and they have basically told me the same thing, parts are ordered but no delivery date. I would like my car returned in a timely manner this was there fault or replace my car with another the same year and model or pay me market price for my car.

  Customer Answer

  Date: 05/06/2024

  Vaden contacted me today with a so called update. GM has apparently made the part but no date on when it will ship. So this complaint is for both GM and Vaden. The service manager has told me twice in the last couple of weeks I was next on the list for a better loaner but still no change. My car is under a  partial roof where it could possibly be damaged again. This is a 2019 Corvette Grand Sport in mint condition, or it was.

  

  Business Response

  Date: 05/09/2024

  Dear BBB,

  We remain in contact with the customer and will keep him abreast of any additional details.

  Sincerely,

  *************************

  Customer Answer

  Date: 05/10/2024

  They have been in touch with me but all I am getting is they are waiting on a part to ship. They have had my car now for 25 days and have no idea when I will get it back. I also received an update today from Chevrolet that basically said the same thing, that there is still a delay on my parts and they will contact me when they have more information. I am not happy with this outcome but at this point it looks like I have ran out of options. I hope at least this complaint gets posted for others to read.

  Customer Answer

  Date: 05/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21664669

  I am rejecting this response because:They have been in touch with me but all I am getting is they are waiting on a part to ship. They have had my car now for 25 days and have no idea when I will get it back. I also received an update today from Chevrolet that basically said the same thing, that there is still a delay on my parts and they will contact me when they have more information. I am not happy with this outcome but at this point it looks like I have ran out of options. I hope at least this complaint gets posted for others to read.

  Regards,

  *****************************

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2024 Silverado on a February 28th. Traded a 2020 **** 250 in on it. The deal was ***** out the door, tax tag and title. They delivered the truck to me, it was not a new zero mile truck, it was a dealer demo the truck had 2600 miles on it. The sales manage said he would send me a check for ****** if I did the deal, I accepted. The sales manager name is *****, as of April 15th I have not received a check nor have I received tags and registration for the Silverado. When I call the store ***** blames the paper work on some else and tells me he not going to pay the ****** He is saying I told someone there to take out ****** for paper work but wont give there name to me. My temp tag expired April 12th, they wont issue me another temp tag

  

  Business Response

  Date: 04/23/2024

  Dear BBB,

  Thank you for reaching out to us regarding our customer. With the delivery of the requested check we hope that **************** is satisfied with that request. 

  Note that I only referenced that specific request. I acknowledge and apologize for the otherwise poor service he received. I don't know and cannot understand why this was such a difficult task. Our management is aware of our failures and taking appropriate steps to avoid a similar situation in the future. 

  We appreciate Mr. ******* business and regret that our business did not live up to the standard of service he should expect.

  Sincerely,

  *************************

  Customer Answer

  Date: 04/24/2024

  The check was not for the agreed amount ******  They sent me a check for ******, they still owe me *****

  Customer Answer

  Date: 04/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21577682

  I am rejecting this response because:The check was not for the agreed amount ******  They sent me a check for ******, they still owe me 59.50

  Regards,

  ***********************

  

  Business Response

  Date: 05/06/2024

  Dear BBB,

  We have mailed a check for the difference.

  Sincerely,

  *************************

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle October 14, 2023 since purchase the vehicle has been in repair three times. Upon receipt of the vehicle the last time on November 14 of 2023, it was in service for 2 days before the transmission went out abs has been out of service since and continues to be. The dealership has no no attempt to reconcile this issue, only offering to trade the broken vehicle in and still hold me responsible for payment of the vehicle. They revoked the loaner I was provided multiple times and failed to give a ride to work when promised and I was forced to walk. The car is still in the repair shop with no ETA of repair. I want to revoke acceptance of this vehicle due to the devaluation of the vehicle in the short time I have owned it and due to it being out of service an extended period of time.

  

  Business Response

  Date: 03/13/2024

  Dear BBB,

  We are aware of Ms. ****** situation and dissatisfaction with her vehicle. We are unable to comment on financial or credit issues with regards to our customers, but we have tried to work with Ms. **** to find her a suitable replacement and have been unable to do so.

  Currently, as our customer knows, her vehicle is in the service department of the ******** dealership in ********, **. The transmission necessary for repairs is on back-order. While both the customer and we have tried to expedite the process, we find ourselves at the mercy of production and delivery. 

  It is our understanding that any financial constraints regarding the repair are being handled by the customer's extended warranty company.

  We are sorry that Ms. **** finds herself in this situation and understand her frustration. We ask that she be patient with her vehicle's manufacturer with hopes that the repair can be completed soon. 

  Sincerely,

  *************************

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Ford Edge a year and a half or so back. I owe 20,000 on this car and it is valued in good condition between 11,000 to 13,000. If this was a car I could drive and keep for a long time, I had zero problem with purchasing this car in negative equity. Since I bought this car however, I have taken it to their service department multiple times complaining of multiple issues I have had with the car. On one visit, they told me that there was nothing wrong with my car and reset the check engine light to erase the codes. My car was shuddering and couldn’t even drive correctly. Again and again I have taken this car for repairs and most of the time they would fix a problem and ignore the problems I had in that moment. Now my car is out of warranty and needs an entire Engine replacement for a problem they failed to ever fix while it was under warranty. I need for them to pay to fix this car or replace it with a new car. They’ve been telling me they will not cover the cost for repair because it is out of warranty even if they missed the issues on previous visits. They want me to trade my car in and go further into negative equity instead of just giving a functioning car with similar mileage and letting me keep my current car loan. I am okay with either option, but this is a mistake on their service department and they are not attempting to rectify the situation.

  

  Business Response

  Date: 11/06/2023

  Dear BBB,

  Thank you for contacting us regarding our customer **** ******* We are familiar with her plight and vehicle. We regret that the vehicle has not lived up to her expectations. While we wish we had a magic crystal that could foresee vehicle failures, indeed her extended service contract has concluded and will not cover the cost of the needed repairs for her car. In an effort to help her, we have tried to find another vehicle and financing, but **** ****** has declined to proceed in that direction.

  It is unfortunate that with the ownership of a vehicle comes maintenance and repairs, but ultimately it is the owner's responsibility. Should she wish to again look at options with our sales team, we are happy to try and find her a suitable route.

  Sincerely,

  ***** *******
  

  Customer Answer

  Date: 11/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  I am very aware that vehicle failure can happen. It is a normal part of the life of a vehicle. The issue comes when I have, as the owner of said vehicle, made numerous attempts to bring my vehicle in for repair and the mechanics fail to identify and fix the problem numerous times. Dan Vaden has sent me away saying nothing was wrong with my vehicle at times when my vehicle was literally shuttering! A solution for this problem, is not to make me buy a vehicle from you that would cause me to stack the negative equity onto a new vehicle because you refuse to fix this and just wish to get more money out of the situation. This is an error on DAN VADEN for failing to identify and fix the problem before it went out of warranty. Instead, they’ve magically identified a problem after it is out of warranty and not one of the numerous other times they said they couldn’t find a problem and just cleared my entire failure codes. Codes that came back on within days of me leaving their shop again and again and again. Dan Vaden has made no effort to rectify or take responsibility for their failure to their customers. They have no problem telling me every time I went up there that “don’t worry we can find the issue now. We just had mechanics who weren’t good at their job and now we have new mechanics to take care of this.” You can acknowledge this issue of failure of service in person before you try to give me a bill, but once called out for this problem you act like you had no part in this! Dan Vaden has made no real attempt to fix their mistake, they just want me to buy yet another car from them and get more money from me  

  Regards,

  ***** ******

  

  Business Response

  Date: 11/14/2023

  Dear BBB,

  
  We are sorry that **** ****** does not agree with our stance. We reviewed her service history.

  
  6/15/22 Complaint that the vehicle was shuddering upon acceleration and at highway speeds over 65. We found a misfire on cylinder number one and a code P0301. Per the code, we tested and replaced coil number one and all spark plugs.

  
  6/27/22 Complaint of clicking noise. We found excessive play in the right CV joint. Removed and replaced the CV axle and performed an alignment.

  
  7/5/22 Oil Change

  
  10/24/22 Complaint that vehicle overheated and shut off. We diagnosed a radiator leak and subsequently replaced the radiator. Complaint that Check Engine Light is on and hard to start after refueling. We retrieved and verified a code for an evaporation system leak traced to faulty purge valve. We replaced the purge valve.

  
  5/4/23 Oil Change

  
  9/7/23 The most recent service. We found the head gasket failing and recommended engine replacement. An additional 17,000 miles on the vehicle since last service other than an oil change. 

  
  Again, we wish we could predict when and what would fail, but we performed all repairs to address specific issues during the times **** ******'s vehicle was with us. Whether a repair is covered by an extended service contract or the customer, we are paid for our work regardless. We have no incentive to avoid repairs purely to inconvenience our customers.
  The timing of the vehicle failure is unfortunate with regards to her extended service contract, but in no way have we been negligent in our diagnosis and repairs. 

  
  Sincerely,

  
  ***** *******