Business ProfileforUpFix

My #1 complaint-Non Existent Customer Service.#2 complaint- Poor Workmanship.The whole story: I sent my 2009 Prius MFD screen to UpFix for repair in July, 2024. The reason was the screen was intermittent and had vertical lines. They sent it back and said it was now good to go with a $195 charge. I installed it in the car and it appeared to have the same issue. I was given a RMD to return, I packed it in the same EXCELLENT box and form fitting foam and returned it for another attempt. This is where the communication and repair went BAAAAD. After numerous calls, messages, yadda, yadda, I was able to speak with ******, one of the techs familiar with my case. He reassured me he would look into why it was returned and where is was in the process. After several days I called ****** and he told me it was nearly completed and would be returned shortly. After a few more days the *** delivered the UpFix box with part of my MFD protruding from two hole punched in the box. I opened the box to find only half of the previous EXCELLENT foam padding used. The other half was not used. I took pictures of the box and padding and also discovered a s**** missing and two guide pins broken and missing. I reported this to UpFix after installing it to find it still was in operating condition and actually worked. I have copies of all photos and correspondence from me, nothing in return from them. The last thing they said to me after my protest was "we are reviewing your claim and will get back to you". This is October 4, 2024 and no response to any of my communication attempts, emails or calls. My warning to you is; if you have a problem or damage, don't expect them to do ANYTHING about it. They initially tried to blame ***, but the lack of proper packaging was the cause of the holes in the box, the missing s**** and broken guide pins are from improper and careless reassembly. Workmanship is poor. Proper parts worked.