Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 18, 2024, we had a home inspection from Residential Inspector of America ***** for a home we subsequently bought in *******, **. *** gave a glowing oral report on the house assuring us that it was in great shape with nothing to worry about. The written inspection report was also quite positive. Since moving into the home, we have discovered that we have a very serious problem with a wet crawlspace with black mold. This has caused extensive damage to the floor joists under the home that now need to urgently be cleaned and reinforced. Additionally, this means that the air inside our home is unhealthy. Unfortunately, this was missed by *** in the inspection. The inspection report makes a general note of some mold present in the crawlspace, but nothing about the black mold, the severity of the problem, and wetness of the crawlspace. We've had three crawlspace companies investigate the crawlspace, and all have reached the same conclusion that major work is required to remove the mold, install drainage and a sump pump, and encapsulate the crawlspace. Estimates for this work range from $16,000 to $32,000. Additionally, structural work is needed to reinforce the damage joints and to ensure the floors in the house and foundation don't sink. This will cost about another $16,000. I have attempted to engage constructively with ***, but they are sadly unwilling to take any responsibility for their failed inspection. Had *** noted this serious defect with the home in their report, we wouldn't have purchased it. We'd like *** to take responsibility and cover the cost of removing the mold, installing drainage and a sump pump, and encapsulating the crawlspace. I have attached a copy of the inspection report and a few photos of the problematic crawlspace.

  

  Business Response

  Date: 04/28/2025

  We are very sorry that you have a suspected mold issue in your home, however, we did make you aware of this problem 6 months ago during our inspection of the home. 

  We have reviewed all information related to this home inspection and we have concluded that this complaint is invalid for several reasons, with the main reason being that our inspection report that was given to the client prior to the purchase of the home clearly states that there is a mold problem.  This issue was addressed in our report in multiple places and included the following verbiage that makes it clear that there is a mold issue (a picture is attached showing the mold write up in our report):

  There is a suspected mold problem in the crawl space (a photo of mold was included in the report).
  A visual inspection cannot determine the extent of the mold problem or if any health concerns exist.
  Mold testing is recommended.
  Buyer should resolve all mold concerns prior to the closing of the home.
  A qualified professional should be contacted. 

  Our home inspector clearly identified the issue and recommended further action by the client.

  Other important items related to this complaint:

  The inspection was completed over 6 months ago and the conditions in the home have vastly changed.  Our report indicated possible moisture/humidity issues in the crawl space which would have exacerbated a mold problem.
  At the time of the inspection, the crawl space was full of debris and insulation.  Insulation covered all floor framing, which limits the inspection.  The report clearly documented this and that all areas of the crawl space were not visible to the inspector.
  The pictures submitted by the client are recent pictures and appear to have been taken after all of the insulation was removed from the crawl space.  The home inspector did not have the benefit of inspecting the crawl space once all limitations were removed.

  
  It is clear that the client did not follow the recommendations given in our report prior to the closing of the home.  Our inspector did the correct job, reported the issue, and recommended further evaluation and testing. Even with all of the limitations, debris, and insulation coverage in the crawl space, our inspector was still able to identify a mold issue.  It is our position that a good inspection was completed on this property and the issue in question was clearly identified for the client.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23251592
  
  I am rejecting this response because: 

  The inspection was very clearly a failed inspection because it in no way recognizes the seriousness or extent of the mold and dampness in the crawlspace. 

  Additionally, our inspector, Jordan *******, gave a glowing oral report about the house stating that "this is a great house, no problems at all, nothing to be concerned about. This will be confirmed in my written report when you receive it." 

  Sadly, some statements in the response from the business are demonstrably false in several ways. (1) The response states "Insulation covered all floor framing." This is false. The business suggesting this shows that they didn't bother to have a close inspection of the crawlspace, much of which never had insulation. (2) The response states: "The pictures . . . appear to have been taken after all of the insulation was removed from the crawl space." This is also false. No insulation whatsoever has been removed from the crawlspace. (3) The response says: "The home inspector did not have the benefit of inspecting the crawl space once all limitations were removed." This is absolutely false. From the date of the inspection until now, nothing has been removed from the crawlspace. (4) They claim that "The inspection was completed over 6 months ago and the conditions in the home have vastly changed." What I have stated above in this paragraph makes it entirely clear that this is also a false statement. This statement has also been contradicted by several crawlspace companies who have investigated the crawlspace, each of which has stated that the mold and dampness are long-term issues that have been present in the crawlspace for years. 

  Further, one only needs to crawl a few feet to the left when entering the crawlspace to find a pit three or four feet deep that has standing water at the bottom of it. Why was this not noted in the inspection? The only way it could have been missed is if the inspector didn't enter very far into the crawlspace. If the inspector did not fully investigate the crawlspace, which seems clear, why was this not stated in the report? And even if the inspector chose not to fully investigate the crawlspace he could have seen the wetness and black mold simply by shining a flashlight around the crawlspace. 

  There are other troubling and misleading statements in the response of the business. They claim that the report "clearly states that there is a mold problem." The copy of the page of the report that they attached to their response demonstrates otherwise. What it actually says is "Signs of mold or suspected mold growth is present." This is far from clearly stating that there is a mold problem.  

  It is not correct to say that "Our home inspector clearly identified the issue" because the inspector did not identify that mold is present in large parts of the crawlspace, including very dangerous black mold. Further, and very significantly, the inspection completely failed to report that crawlspace is wet throughout, including the soil, joists, and insulation. 

  As stated previously, had the business reported the serious problem with extensive mold and dampness in the crawlspace in their report, we wouldn't have purchased the home. Sadly, we are now left with facing expensive remediation work to address the serious problems with mold and wetness in the crawlspace, which we cannot afford. And, as noted, this is not simply a crawlspace problem, but affects the quality of air in our home, putting the health of myself and my family at risk.    

  I again kindly request that the business take responsibility and cover the remediation costs for this essential work, including but not limited to removing the mold, installing drainage and a sump pump, and encapsulating and insulating the crawlspace.

  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/29/2025

  We are sorry that you do not agree, but the issue was reported on and further due diligence could have been completed on your part prior to the closing on the home.  This should not even be a discussion because the issue was clearly reported on.  It would help us to understand why our recommendation was disregarded, but now we are being blamed for the very issue we reported on prior to your closing?  Just to be clear, here is exactly what is written in the report in more than one location, there is northing more that could have or should have been reported on:

  Signs of mold or suspected mold growth is present. The underlying cause of mold problems is normally moisture or high humidity. A visual inspection cannot determine the extent of the mold problem or if any health hazards exist. Mold testing is recommended and can be completed if desired. Buyer should resolve all concerns prior to closing. Please click HERE for additional information. See photo(s) for example(s).

  The above statement was in the body of the report and in the report's summary of defects and included a picture.  The comment even had a link to get more information on testing the home for mold. 

  Our report also clearly indicated heavy insulation coverage and limited visibility in the crawl space.  There are pictures of this in the report also.  Yes, the home has changed over the last 6 months as every home does.  We have experienced many different weather and humidity conditions since the time of the inspection that will affect the performance of the crawl space.

  It is completely invalid to blame our company for a mold problem 6 months after the inspection when we clearly told you that there was a mold problem.

  Customer Answer

  Date: 04/29/2025

  Complaint: 23251592
  
  I am rejecting this response because of all of the reasons stated in my last response to the business.

  The business refers to "the issue." As I've made clear, there is more than one issue. I reject that the business accurately reported the extensive mold in the crawlspace, including the presence of dangerous black mold. The inspection report's statement that "Signs of mold or suspected mold growth is present" is by no means an accurate assessment of our crawlspace. 

  The second primary issue is the wetness in the crawlspace,which the business entirely failed to report in its inspection and has simply ignored in its latest response. 

  The business states that it is invalid to blame them. What is actually invalid is for a powerful company who are supposed to be experts in home inspections blaming the victim whose life has been seriously damaged by their failed inspection. 

  Therefore,I again kindly request that the business take responsibility and cover the remediation costs for this essential work, including but not limited to removing the mold, installing drainage and a sump pump, and encapsulating and insulating the crawlspace.

  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company missed the windows in my home being grossly out of frame during their inspection costing me almost $10k to repair. When brought up, they stated that their inspector did a good job and didnt miss anything. They also missed mold in my basement, but Im sure theyll also say that was out of their scope as well.

  

  Business Response

  Date: 01/06/2025

  It is important to note that there has been no complaint made to the inspection company regarding any mold issue. However, that is most likely due to the fact that regarding mold at the property - Mold testing was performed by the inspection company during the original inspection date and positive results for mold were returned from the 3rd party lab. As such with there being mold in the property at the time of inspection, further testing and remediation of the property for any and all mold was recommended to be performed prior to the client closing on the property. We are not responsible for the client failing to follow up on those recommendations. The original complaint from the client was that there was one window in the garage which was out of alignment. The Regional inspector manager was dispatched to assess the matter, where one window was out of alignment. He was able to review the issue with the clients and explained why and how this was hidden from the view of the inspector by the seller. The inspector is not allowed to move the seller's belongings or unistall installed items to look behind them. The issue only became visible once the seller removed their items, which were blocking the area from view. Unfortunately, this was long after the home inspection, just prior to closing. This type of issue being found would normally fall as a matter of material non disclosure by the seller, where the seller is responsible for all repair costs. If the matter is deemed to be potentially fraudulent misrepresentation by the seller, that could raise the seller's liability to up to triple the cost of repairs. There are still things which can be done to assist the client through the process with the seller and we are more than willing to help the client find a resolution for the seller not disclosing the issue, however sending us an invoice for $9000 to replace all windows is not something that we are responsible for. We are still more than happy to help resolve the matter as outlined in the signed pre inspection agreement contract. The client has been given every opportunity to call ********** to speak with the director, so that steps can be taken to guide them through the process, and so that the pre inspection contract could be reviewed together to see if there is any reimbursement that could be made by the inspection company. However, the client has chosen not to discuss this offer of help.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We employed *** to run an inspection of our new home purchase before we moved in. Their rep ****** specifically told us there were no major red flags and we were good to make the house purchase. Within 1 month of living in the home we've identified a leaking roof with water pouring down the inside of the walls (down two floors) and mold growing on the wall interior too. A *************** hazard where my wife, 2 yr old & I had to move out for just under 3 weeks whilst everything was remediated & repaired. Upon reviewing the inspection - the photos of the roof clearly show an orange rotting area around where leak has come from. I was told the owner of the business would reach out to me, a gentleman called ***** reached out. ***** doesn't own the business and I couldn't find him on LinkedIn. However, this individual suggested I get my contractor to change their assessment, blame the trim being wet so that I could 'go after' the previous owner. It's extremely unprofessional to suggest I get a 3rd party to change their report in an effort to point the blame elsewhere. I'm now facing an extremely large invoice (almost five-figures) from my contractor because of this. It's money we don't currently have access to after purchasing our dream home. If ****** has spotted the damage we either wouldn't have purchased the house or got the seller to fix everything before we move in.

  

  Business Response

  Date: 08/13/2024

  Thank you for reaching out to us regarding the issue.

  The issue you are having happened, as noted by you, about 1 month after the original inspection and unfortunately, these types of issues take time to develop and show themselves. They are therefore outside the scope of a visual only, non invasive, home inspection, which cannot comment on hidden and latent defects.

  After review of the facts provided and the pictures from your own contractor, the areas in question appear to be caused by the very item noted in the report - water damaged exterior trim, noted for further evaluation and repair, prior to closing.

  It is important to note that, the area you are questioning would not have been reported on, by any home inspector, given the conditions visible at the time of the inspection. Leaks from the roof surface or a penetration in the roof are only visible to home inspectors by stains on underside of the roof decking, drip marks in attic insulation and/or stains on lower walls and ceilings, non of which were visible to the inspector, yourself, or the agents, either during the inspection or at the final walkthrough of the property.

  We can say with 100% certainty that there were no visual signs of water entry into the property in any of the areas mentioned, at the time of the inspection. You have stated that they were not present at the final walkthrough until after you moved into the property and did not note an issue until 1 month later. 

  As ***** discussed with you on your calls, there is no way for a roofer to determine 100% what failed, or more specifically when something failed. Listening to the recordings of your calls, ***** did not tell you to have your contractor change a report. He merely stated the fact that there is truly no way to determine what failed and when and to go back to the contractor and ask him a question regaring the exterior wood trim noted in the report and IF that could have been the point and source of the water entry, then to update his report, if appropriate as you will need that for later.

  As your home inspection report states, the exterior trim of the home was water damaged and all of it should be further evaluated by a general contractor, prior to closing. Given the fact that the pictures provided by your contractor show no signs of rust present, the metal flashing, when removed by the contractor, also shows no signs of rusting and the pictures from your contractor show him holding water damaged exterior trim from the exact point-source of the leak - it was more than reasonable for ***** to advise you the way that he did. I would advise you the same way, given that your contractor does show many pictures of water damaged exterior trim (as noted in our inspection report) in his own report.

   Using the home inspection and the roofing report together, it is more than fair to deduce that the cause of the water entry is likely rain and/wind driven rain entering the property, through the noted exterior water damaged trim, which then soaked down into the lower walls. Whilst this is a difficult development for you, had the recommendations from the inspection report been followed, the trim would have been evaluated and repaired and the underlying issue may have been uncovered by invasive testing from a roofer or general contractor.

  Whilst we are clearly not at fault, we remain ready and willing to help you through your next stage. ***** has already offered to assist you with your home insurance provider claim and seller non disclosure issues. 

   

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible company who does not stand behind their work. Had our home inspected and not only did the guy miss a roof leak he stated the air conditioner passed inspection. After we move in we turn on air conditioner and it doesn't work. We had two very reputable companies look at it and both stated it is completely broken and has to be replaced. When I reached out to this inspection company a guy name ***** calls me, on Easter Sunday, and proceeds to tell me they are not responsible. that even though the inspector put on the report that the ** passed inspection that they are not required to check it during the winter time (October) and that since it has been five months that we could have done something to it. He also stated that the two reputable companies that looked at it are trying to rip me off and that it could be repaired even though he hadn't seen it. ***** also proceeded to tell me its my fault for not buying a home warranty. I realize this review will mean nothing to them but ***** and his company are CROOKS.

  

  Business Response

  Date: 04/04/2024

  A request to contact you was received by the RIA ****** on the 31st March and so that is what triggered the initial contact. *** does apologize that this was not when you expected to receive communication, especially given the Easter Sunday involvement. So far as the actual issues involved, we do not see that the statements in the complaint align fully with the provided timeline, as your home inspection was performed in October,the property was occupied at the time of inspection and the issue first became apparent 5 months after the property was inspected. It is widely known and accepted that, a home inspection is not a pass or fail inspection. Neither does it guarantee the future operability of any system in the ***********. That being said, the ** is pictured in the inspection report, along with thermal imaging camera pictures, showing the unit to be working at the time of inspection. So far as we are aware, the home remained occupied until the property was closed upon. This would provide potential for new mechanical failures to develop during that timeframe. Although it has been stated that the HV** tech said the unit could not have been working at the time of inspection, the evidence from the inspection report is simply undeniable and an HV** tech would be unable to date a refrigerant leak with any degree of accuracy. Please note that given the age of the unit, warranties may have been in place for the newly failed parts, under a manufacturer's warranty for at least the cost of the failed component parts, which may have allowed for the unit to be repaired. However, we can't be certain of this, as we are not able to verify that with the manufacturer on your behalf. We are also unable to verify if this avenue was explored fully by your hvac tech. This may have been a much better resolution for you, for what appears to be, a new failure which happened 5 months after your home inspection. What we are able to verify is that *** had purchased a package of warranties for you, which had the the failure happened within ****************************** 22 days after the client closed (whichever was latest) then there would have also been coverage for them through that warranty company. *** also purchased 2 roof warranties for you, one for the same ****************************************************** force, and accessible to you for 5 years from the date of the inspection for up to $3000 of roof repairs. This can be claimed on by going to submityourclaim.net. or by calling the 3rd party warranty company on **********. Whilst we do understand the frustration of the situation, we do not believe that *** was or is responsible for what can only be deemed to be a new mechanical failure which developed 5 months after the inspection. Given these facts we ask that you close out your complaint at this time and allow *** to continue to work with you.
  As you have requested a refund of the fees paid to ***, under the terms of the signed pre-inspection agreement, *** has received notification of the request. You are advised to contact ********** to verify the details as to where the appropriate refund documentation should be emailed to for signature
  Submitted: 04/04/2024

• Initial Complaint

  Date:01/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an extremely dissatisfying and unpleasant experience with Residential Inspectors of America who did not properly perform the job that they were hired to do. I hired Residential Inspectors of America to complete a residential home inspection prior to closing on the property. The inspection was completed on October 5th 2022 and was conducted by ************************* and cost $481.40. The inspection was conducted after the sellers accepted my offer and during the home inspection time period. On the day of the inspection, ****** spent less than an hour at the property. The report came back with very minor recommendations and very few issues. However, had he done his inspection properly he would have highlighted two important issues (the light was not working in the living room and the switch was not working due to being wired improperly and the vents in the attic were not taped properly on the joints with yellow water marks which signal a problem) both areas should have been inspected per the inspection coverage and agreement. The inspector did not perform his job to the proper ability for the purchaser of the house... As the buyer I rely on the inspector to do their job correctly and that did not happen. Had these two issues been identified, I would have had the sellers fix them prior to moving forward with the purchase agreement or I would have abandoned the agreement altogether and found another property. I was advised that I have $2000 worth of warranty coverage in the first 3 months from the inspection company. I have submitted two claims with neither being rectified. I have included the full Better Business Bureau complaint as one of the attached documents due to the character limitations. I want the repair cost (labor, material) to be reimbursed per the warranty company coverage of $2000. These issues were identified in October and this has still not been resolved. Please help and refer to the attached documents for a thorough breakdown of costs and issues.

  

  Business Response

  Date: 01/08/2023

  As this complaint is not *** driven we do ask that the BBB remove it and direct the complaint to *** and *** for not processing the claims as they should.
  

  First, allow me to comment on a few things from your statement above. Your inspection was performed in October 2022 and the issue was first brought to the attention of *** in December 2022, to which we immediately contacted you. We did advise you at that moment that the process for issues which arise after the home inspection is to file a claim with your primary warranty company (in this case ***) *** will not provide us with full information regarding their interactions with you. Your other, 90 Day warranty company, *** will also not allow us to make a warranty determination on their behalf. You must follow ***'s and ***'s processes, that is out of our control.

  The issue that you have is, as you initially stated, that a 3 way switch connected to a fan switch and light. The *** contractor states that there bid is to change the fan switch from being at the back door to the living room swith and in attempting to do so he located an issue with the travelers between the 2 switches. Diagnosing such an issue is not part of the inspection as it requires an electrician to diagnose such a hidden failure or latent defect. The failure is, as you know, located in the ceiling, an issue you described in your initial contact as a matter of code compliance - which is noted in the pre inspection agreement which you signed prior to your home inspection, as not included as part of the inspection process. 

  Although you followed the initial process given, there is a misunderstanding here. The *** 90 day warranty comes after all other warranties in place and therefore, your claim through *** needs to be completed first, prior to *** being able to complete their portion of the claim. *** has processed the initial portion of your claim for the $100 you paid to *** - see their response - ( User: *** Staff Time: 12/29/******** PM *** Response: Hello The information has been submitted for the reimbursement for $100 for the dryer kit. Please refer to claim # 90145645 going forward. The check will be mailed to the address on file - KD
  *** are apparently waiting for you to provide ***'s determination of coverage so that they can process the second portion of the *** claim. 

  To clarify though, the 90 day warranty from *** has a $500 electrical repair maximum payable and a $2000 structural limit (not accessible under this type of claim - more often utilized for roof leak claims) and not a blanket $2000 limit as you stated. This would mean that after the $100 reimbursement already approved, you would have $400 of potential *** 90 day coverage available to you for this issue before reaching the policy maximum.
  We do understand that your dealings with warranty companies has been difficult to say the least and we are willing to work with you to overcome the issues you are having with these third party warranty companies. All we would ask is that you do keep in mind that we can not control the actions of any other third party company. 

  As you have now filed a complaint against *** with the BBB instead of against *** and ***, In a effort to work with you, please contact ***** on ********** so that we may try to get this matter resolved for you.

  Customer Answer

  Date: 01/08/2023

   
  Complaint: 18698394
  
  I am rejecting this response because:
  The residential Inspectors of America are not taking accountability for their actions and for not providing a service that was paid for. I paid for a residential home inspection and the electrical, lighting, and ventilation were to be inspected per the agreement and your contract. The inspector did not provide a thorough inspection of the property. The light was not working and that was never included in the report. For heavens sake, how hard is it to turn on a light switch which is within scope of the inspection. Im not sure what you are not understanding but the inspection is what started all of this. Had the ventilation, electrical and lighting been inspected properly then these issues would have been flagged prior to purchasing the property. As for you stating that this is another companies fault, that is bewildering since your company provided the inspection. Per the inspection contact that was provided, the inspector was to provide a thorough inspection of lighting, ventilation and electrical, he didnt which is apparent with these issues. HSA has nothing to do with this. There is no open claim with HSA. I called you in November stating the issues and requesting a refund for the inspection cost and you used scare tactics to state that I would not receive the warranty that was provided to me from residential inspectors of America to pay for these issues. You told me that I needed the warranty and to submit claims through your warranty company, which I did. I have included those claims, along with the lack of response from the warranty company. The electrician who came out, came out to diagnose a problem and inspect a light, they provided a quote to fix the three way switch which isnt working and requires new wiring. I submitted everything and there has been no response. HSA has absolutely nothing to do with this, nor is there an open claim with HSA. I paid for the electrician to come out which cost me $100 but the problem was not fixed. The quote was provided to the warranty company to fix the underlying issue which still has not been fixed. I also dont appreciate you calling me today to point fingers and not take accountability for the poor inspection that your company provided. Dont call me to lecture me on the process and tell me that I submitted a BBB to the wrong company when I didnt. I paid for a service that I did not get and now I have issues because of that. What arent you grasping?! 

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/17/2023

  Our apo;ogies for the initial misunderstanding of your request. With regards to the warranty company issues, please continue to work directly with that third party company. Regarding your request for an inspection fee refund, as per our conversation with you, that has been approved. We would ask at this time that you **** this as resolved. Thank you.

  Customer Answer

  Date: 01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************