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Business Profile

Linens

Husky Liners, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 3-25-25 Order number ******* Husky Floor Liners This is the second time this has happened with this company. Both incidents are the same.I placed an order for floor liners for a 2016 Chevrolet Malibu. The website page indicated they were in stock both front and back. The site indicated same day shipping if ordered before deadline which I did. Order never shipped and when I checked it indicated shipping April 5th. I checked again and it said April 24th. It from in stock to multiple delays. On May 27 I chatted with **************** and was told that the order had partially shipped and the rear liners were on the way. I asked for a confirmation number and was told it was not available. Concerned I called the next day to confirm and was told it hadn't shipped. The website is grossly misleading about in stock items and immediately shipping.**************** was intentionally misleading about order status.Again this the second time this has happened the first was Huskys Amazon page. This order was placed directly from their site with identical results.8

    Business Response

    Date: 04/05/2025

    Hello from RealTruck,

    We appreciate your bringing this issue to our attention, and we will further review the concern to confirm your details of both products showing in stock upon purchasing your product.  The front 2-piece floor liners from Husky were delivered to your delivery address on 04/04/25 via ***** #  ************.  The 2nd row liners were successfully cancelled in our system, and credit process was carried out through the website on 04/03/25 per your request. 

    The credit should show pending in your account within the next 2 - 10 business days, depending on your financial institution.  We do sincerely apologize for the very poor experience with your purchase.  If there is anything additional you need, please feel free to reach out to us, directly.  Have a great weekend. 

    Husky Liners Order # *******

    SKU# *****
    *****# ************

    SKU# *****
    Cancelled; Did not ship

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered husky liners for a recently purchased vehicle March 6, 2024 HKY953052. Was informed of a turn around of 4-6 weeks! Received the rear portion of the mats, which were incorrect! I was just about to contact the company when I received an email of updated shipping status on April 25, 2024. I decided to hold off contacting the company to wait for the front mats to see if those were correct! I again received another email the rest of the order was taking longer than expected to due to problems with their production process! I decided to cancel the order and request a refund and to make arrangements to send back the incorrect mat! I received a generic return email that they were working on canceling my order for a refund! May 9, 2024 received the same updated status of shipping??? Not sure what is going on with this company! I replied, stating I had cancelled the order and requested a refund several weeks early and yet have had a refund or contact from the company! I have given them 3-5business days to take care of the matter and after that I will be contacting my card services to report fraudulent charges for incorrect product and product never received!

    Business Response

    Date: 07/15/2024

    returned order for full refund.  Refund was giving when we received the returned items on 6/14/24.

  • Initial Complaint

    Date:05/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the following order in December and still have not received half my order (2nd Seat Floor Liners) and have not been reimbursed for the purchase Thank you for your order on 12/27/2023 For any questions, please call **************** Order #HKY930513 You can check the status of your order at ************************************************ Your tracking number will be forwarded when your product ships.HUSKY LINERS ************************************************************************************************ ************ Billing Information *************************** ******************************************* ********** *********************** Shipping Information *************************** ************************************************************** ********** *********************** Item #Description Qty Price Total ***** Front Floor Liners Vehicle: 2024 Honda CR-V Category: X-act Contour Series Color: Black 1 $139.99 $139.99 ***** 2nd Seat Floor Liner Vehicle: 2024 Honda CR-V Category: X-act Contour Series Color: Black 1 $114.99 $114.99 Order #HKY930513 ORDER TOTAL $229.48 TAXES $12.62 TOTAL $242.10

    Business Response

    Date: 07/05/2024

    We have completed the transaction and contacted the customer directly through email.

    Customer Answer

    Date: 07/07/2024

     
    Complaint: 21681505

    I am rejecting this response because nothing was refunded or done.

    Sincerely,

    ***************************

    Business Response

    Date: 07/15/2024

    I show that we reshipped the 2nd row liner on May 13th and the part was delivered May 16th under ***** tracking ************.

    Customer Answer

    Date: 07/17/2024

     
    Complaint: 21681505

    I am rejecting this response because: Yes we finally received the 2nd row liner but it was after almost 6 months. We should not have had to pay for it or at least have been refunded partial payment. Really poor customer service.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a formal complaint against Husky Liners regarding the non-delivery of bed liners that I purchased from their company on December 7, 2023. Despite making the payment in full, I have not received the ordered bed liners to date. Furthermore, Husky Liners has been unresponsive to my emails, leaving me without any information regarding the delay or the status of my order.The details of my order are as follows:Order Date: December 7, 2023 Product: Back seat Bed Liners **** f-150. I have made multiple attempts to contact Husky Liners via email, requesting an update on the delivery status and seeking an explanation for the significant delay. However, I have not received any response from the company. This lack of communication is highly frustrating and unacceptable.As a consumer, I believe I am entitled to receive the products I paid for within a reasonable timeframe and to be provided with adequate customer service. **********************' failure to deliver the ordered bed liners and their lack of communication have caused me significant inconvenience and frustration.I kindly request your assistance in resolving this matter. I would like to receive a full refund for the undelivered bed liners or have the products delivered to me promptly. Additionally, I believe it is important for Husky Liners to improve their customer service and communication practices to prevent similar issues from occurring in the future.I have attached copies of the order confirmation and receipts for your reference. Please let me know if any additional information is required to proceed with this complaint.Thank you for your attention to this matter. I trust that the Better Business Bureau will take the necessary actions to address this issue and ensure a satisfactory resolution.Yours sincerely,Sierra ******

    Business Response

    Date: 07/05/2024

    I'm very sorry for the delay.  This order has been delivered and confirmed with the customer directly.

  • Initial Complaint

    Date:04/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have the same issue which stems from poor business practices. 11-25-23 I Ordered from Huskys web page the **Act Contour series floor liners which included a promotional offer of a free cargo area liner. Order HKY915766 included front two liners ********************* the second row one piece liner, the third row one piece liner and the promo cargo liner. After nearly a month I got an Updated Estimated Ship Date email saying the first liners were now due 02-09-24. The same day (12-19-23) another email said the other two parts would be coming 01-19-24 and 01-26-24. No mention of the free cargo mat. Then on 01-18-24 I got another update saying 02-09-24, 02-16-24 and 03-22-24 for each of the three liners but again, no mention of the free cargo liner.I finally got the front seat 2 liners and second row liner but then received yet another update on 02-20-24 saying the third row liner was due 03-29-24. On 03-05-24 and again on 03-18-24 I got the same updates with same date.So 03-29-24 came and went - no liners and no updates. During this entire time I had sent no less than 5 emails to customer support, 2 of which generated a Support Request had been created asking for 1-2 days for an agent to respond. No agent ever responded. So having waited ******************************************************************************************************* which I was told if I didnt want to wait I could just cancel the remainder of the order, that I just wanted to argue and I was not an active listener! I was also informed that my customer file shows no emails from me. Interstate because 2 of my emails actually resulted in receiving two Support Requests. They seem to delete incoming emails that are not flattering to Husky. As a result of that conversation I got another update saying the item as now scheduled for 04-30-24 production, brief quality inspection and 5-10 days for shipping. Still no one will address the cargo liner question. Husky is like Ponzi.My

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Purchased a set of Husky Liner X-act Contour floor mats for my 2018 ****** Tacoma on June 7th 2018. The floor mats have a lifetime warranty. The drivers sidefloor mat has a hole worn throught the floor mat where my right heel rests during driving. I filed a warratnty claim on October 10th 2023. I followed up on October 23rd 2023 and again on Noverber 14th of 2023. I provided all of the information required for the warratny including confirming original owner, in original vehicle, pictures, original reciept, etc. To date I have not recieved an correspondence back. Until today when I got an email asking me to rate my customrer service experience.

  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered floor mats for my 2024 jeep grand Cherokee. Was told 2-6 weeks. The order was placed on November 23 2023. . It is now March 5th 2024 well outside the timeline. I have since ordered floor mats from a reliable company and received them already. Im just seeking a refund of non delivered items before I have to turn to litigation.

    Business Response

    Date: 03/08/2024

    ******,


    We are very sorry for the delay. We have canceled the remaining part on your order and refunded your card for the full amount of the product.


    You will receive an e-mail later today directly from ***** with a prepaid label to return your item back to us. Once we receive the item back in our warehouse, we will refund your card for the full amount of purchase.


    Please feel free to contact me if you have any questions or concerns.

  • Initial Complaint

    Date:02/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this in November with a projected delivery being 2-4 weeks. I have had FOUR delivery date changes. Purchased as Christmas present for 2023 NOT 2024! This was not a cheap gift and I expected more. What can I do next?PO NUMBER: HKY918475PO DATE: 11/30/2023SKU: 53881UPDATED EST DELIVERY: 4/19/2024 PO NUMBER: HKY918475PO DATE: 11/30/2023SKU: 53891UPDATED EST DELIVERY: 3/29/2024

    Business Response

    Date: 03/08/2024

    .  First, we want to offer our most sincere apologies for the continued delays in your order being sent out.  You've certainly been patient with us, as several of our SKUs have experienced significant delays when our manufacturing operation moved from ****** to Georgia.  
     
    In no way is this an excuse to our dedicated customers who have been waiting for a high quality product.  Unfortunately, your parts are some of the several SKU numbers we have not been able to fill in a timely manner.  Our last update has come and gone, and we were not able to make due on the expectations set for ourselves, as well as to you our customer.  This is a major disappointment to us, as well as we can imagine for you.  
     
    Upon going through the manufacturing schedule with production management to track the status of your product, we were provided with the following results. The product ETA for part # ***** to complete in production has been pushed back as far as 3/29 and part #***** has been pushed back to 4/19. At this point, we want to be completely honest and overestimate the completion timeline than continue to underestimate in hopes you will continue your order with our team, directly.  

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my liner back on December 2023. The website said it could take 2-4 weeks to ship. Three weeks after I ordered (Jan ****), I received an email that said it it wont ship until March ****.Thats over three months. So I requested a cancellation. They still havent contacted me about a cancellation, and its impossible to talk to customer service. Youre just constantly on hold.

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Husky Liners not responding to cases and emails apart from (automation emails) on a warranted product.In June 0f 2022, I sent along images and videos of the liners I purchased via their online form ******************************************************************************************** as well as to the customer service email on 3 occasions, not counting another one done today.I received automated responses, "Thank You Your submission has been sent. Please look for a confirmation email sent to the email provided." received those email confirmations and issued even request reference # ******* with no follow up. I did this again on October 19 and November 7 and just did once more today. I also added a local distributor email and reached out via social media a few times with no replies other than automated responses.They are not honoring the warranty and the reason most people buy these. Very frustrated as I have not had to use the warranty on the other pairs I bought. This was a deciding factor on my purchase.PDF email trails, confirmations, and photos sent are attached. Video sent would not load here. Please note the online form does have automated reply-added to this dialog, but it is inconsistent. Hoping you can help as I have really exhausted all options.Thank you for your help,********

Husky Liners, Inc. is NOT a BBB Accredited Business.

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