Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Autonation Volkswagen Mall of Georgia has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAutonation Volkswagen Mall of Georgia

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3711 Buford Dr, Buford, GA 30519-4919
    BBB File Opened:
    5/25/2015
    Type of Entity:
    Corporation
    Alternate Business Name
    • Gunther VW
    Business Management
    • Mr. Jason Reeves, General Manager
    Contact Information

    Customer Contact

    • Mr. Jason Reeves, General Manager
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    30 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a new VW Atlas SE W/Tech in 04/06/2024 I received it with 78 miles on it, Dealership said it was 25 as per the paperwork.I found a previous registration form for the same VIN of 01/23/2024 inside the glove compartment.Car was delivered completely dirty, like used (What makes more sense about the mileage)Salesman showed me the "my VW App" and insisted to setup at home, so I tried for 2 days, I reported it was not successful, I called VW and they found the car is offline because it's locked by the previous user, so I took the car to the dealer two times, and after more than 9 hours waiting the car is still offline, system is not working and as a result: I supposed to receive a full brand-new car, but it was not what happened. After one month the issue has not solved yet.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Fredq G

    1 star

    05/28/2024

    On 05/27/2024, I visited the Autonation VW dealership and spent 3 hours essentially waiting to be the victim of a bait-and-switch tactic by their sales team. In my initial inquiry, I specifically stated that I wanted to see a Cornflower Blue VW Taos listed under $30K that qualified for a 0% interest rate for 60 months. When I showed up, the salesman had a Navy Blue Taos listed for $36K for me to test drive. When I declined, he was able to "find" a Cornflower Blue one for presumably under $30K. We test drove it, and I agreed to the purchase. We went back inside and he prepared a price quote - but with the interest rate of *****%. The monthly payments were in the vicinity of $580! I politely asked him to rework the quote but this time run a credit report on me to see that I would qualify for a zero percent interest rate. Of course, I did. I know my credit score. It's very, very good. The monthly payments dropped to $440 a month. I signed the deal, and the salesman asked me to contact my insurance to add the new car to my policy. As I was on the phone with my insurance provider, the salesman snatched the sales quote out of my hand and hurriedly left his office. I had not even given the *** number to my insurance provider yet. I went to see what was going on. He was at the front desk with a newly prepared sales quote. This time, the monthly payments were $518 - indicating the price on the car had increased about $5K. The salesman unapologetically said that the wrong car had been input to their system for the first 2 quotes and that this third one was for the car that I test drove. Clearly, this tactic is generally considered "bait-and-switch" by most business professionals. It is an unscrupulous activity. I cannot believe the audacity of this aged sales rep to attempt to deceive me so obviously. I cancelled the sale, retrieved the keys to my car, and left their garish establishment angry and disappointed. Buyer beware at this car dealership! Don't waste your time.

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.