Business ProfileforKia Mall of Georgia

My husbands vehicle has been at Kia Mall of Georgia Service for a few weeks now. It had to get a new transmission. I understand it took a while to get the transmission, but what my problem is the lack of communication we have received from the service department.When my husband first dropped off (I was also there); we were told it would be at the end of June beginning of July to get completed which I understand. We called on July 3rd and after multiple times of calling we got someone to tell us it would be ready on July 5th or the following Monday. Then we called again on the 8th and we only got a response after multiple calls and one email including the service manager. We were told last Friday the 12th. On Friday we called again and told today.This morning, I started calling at 11. I left two voicemails with the Service Manager. Then I called back and spoke to the receptionist. She was super sweet and told me she went back to the back and they would pick up. Then I was put on eternal hold. I called a total of ************************************************************************************** but I understand she can make anyone pick up the phone. She took my information down and said *************************** would call me back. She wouldnt give me his email or direct phone number.The lack of communication is unacceptable. I need to know what is going on with my husbands car. We are down a car and need to turn in our rental.