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Find a Location

Build Your Own Pool of Georgia, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBuild Your Own Pool of Georgia, LLC

    Pool Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.61/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/2015

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    Pool Designs, Pool Contractors, Pool Construction, Pool Maintenance

    Business Details

    This is a multi-location business.

    Find a Location

    Build Your Own Pool of Georgia, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1364 Buford Business Blvd Ste 700, Buford, GA 30518
      BBB File Opened:
      4/7/2011
      Years in Business:
      13
      Business Started:
      4/7/2011
      Business Incorporated:
      4/7/2011
      Accredited Since:
      5/1/2015
      Type of Entity:
      Limited Liability Company (LLC)
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Wendy Schneider, President
      Contact Information

      Principal

      • Ms. Wendy Schneider, President

      Customer Contact

      • Ms. Wendy Schneider, President
      Additional Contact Information

      Fax Numbers

      • (678) 889-2720
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hiring a pool contractor

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/11/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      Date of Transaction: Oct, 7, 2022 Amount of Transaction: $8,200 Build your own pool of Georgia promised to help us build a pool in our back yard. We agreed that if we had to move the septic system to the front yard we (home owner) could not afford the additional $25,000+ to move the septic and BYOP, sales **** ************************ said that was not a problem and we could back out of our agreement if that ended up being the case.After *********** *********** inspection, it was clear that the only solution to build a pool in our back yard was to move the septic system to the front yard for $25,000+, we cannot afford that additional cost as I had indicated from the beginning.I spoke with ***************************** on Jan 11, 2023, requesting that we cancel our agreement and that BYOP refunds the $8,200 that we paid on Oct 7, 2022. ***** stated that she will not refund the money even though we have not even broken ground or received one single permit yet for the Pool.My ask, in my opinion, is fair, please refund the $8,200 that was paid on Oct 12, 2022, as this was agreed to by my sales representative of BYOPG, *********************** at the time of signing, and when we walked our yard multiple times beforehand.
      Read More

      Customer Reviews

      23 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lori F

      5 stars

      04/24/2024

      I frankly don't understand why BYOP's rating is not a solid 5, 4.95 is absurd. BYOP is an absolutely outstanding pool company and I will continue to recommend them to anyone that's looking to build a pool. I met with a few different pool companies and ***** not only gave me more information than any other, but she built me a bigger pool for less money. The way BYOP's operations run is flawless, back to back subcontractors get the job done - boom, boom, boom. If anything, I caused a delay in my pool being built due to out of town travel. BYOP got my pool done in 6 1/2 weeks, but it would have been 4 1/2 weeks had I not had to travel. They are extremely organized, which contributes to how quickly they can build pools. ***** holds the subs accountable, which by the way, you pay directly. Rarely were there any issues, but when there were such as a subcontractor leaving a mess, it was remedied the same day (one time within 45 minutes of me saying anything). The whole team is very responsive to questions throughout the process and they are very hands on - checking on subcontractors multiple times through the day to make sure things were going as planned. Oh, and my pool came in under budget. Finding a reputable pool builder isn't that tough, they are out there, but why hire a pool company that will charge more for less and be way less efficient. It doesn't get better than BYOP based on other pools I've seen being built. We are so happy to have our backyard transformed into our paradise and are grateful to BYOP for making it happen.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

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