Reviews

Review Details

• Review fromBrian B

  Date: 05/09/2025

  5 stars
  I have dealt with Trainz.com selling parts of ,my model train collection before. I have found them to be friendly and courteous,

• Review fromGary W

  Date: 09/14/2024

  5 stars
  Excellent customer service. Very easy to deal with. Friendly staff who are very helpful. No hassle return policy.

• Review fromDavid L

  Date: 09/11/2024

  5 stars
  Trainz is an honest and respectable company!Recently I ordered an item, and it arrived in the wrong packaging.Rather than having me return the item, Trainz was classy and considerate. When acknowledging the mistake, they sent me the correct item and let me keep the extra.Thank you Trainz!*****

• Review fromTodd M

  Date: 08/28/2024

  5 stars
  Great customer service,friendly staff,wonderful to do business with loyal customer

• Review fromTrain G

  Date: 08/22/2024

  5 stars
  I've been satisfied with my dealings with the company. I've sold items and purchased them from Trainz. When I sold a bunch of cars, locomotives, buildings, etc. they were great sending shipping labels and picking up my packages. I forgot am item and they sent me additional label. The whole process went smoothly. Items I've purchased have been top quality. Recently bought Walthers NW GP 9 at discounted price from other dealers. Engine arrived in new condition didn't look like it had ever been out of original box. I continue to monitor their Website for good deals or hard to find items. Train Guy

• Review fromMario M

  Date: 08/12/2024

  3 stars
  Hello *************** for this opportunity. I really enjoy checking out the Tranz website. Recently, what got my attention was a beautiful MTH 30-1156 Pennsy 2-8-8-2 USRA Mallet steam locomotive, a steam engine that would nicely round out my steam livery. I ordered the train 7/28/24 and could not wait to introduce it to my layout. It arrived as promised. I put it on the track and it did not work. At all. Lights, smoke, but nothing else. Could have been the battery. Could have been the board. Something was certainly wrong. I contact Virginia at ***************** I was told it is sole "as is." Huh. Does this mean that Trainz never tested it? Just put it on a track to see if the thing AT LEAST runs. I did not get the impression that the unit was even tested. I was told that I could replace it, on my dime, $50.00 of my dime. **************. A bulb, a replacement rubber tire. I can handle that. I could get the train to Fed Ex and send it back, I could pay the fee. But that isn't the point. We are train guys *****. In my dialogue herein, you know how damned excited grown men can get to see majestic steam locomotives, especially ones new to the stable, glide effortlessly pulling a 15 car consisted over real estate on 0-72 curves, emerging from a tunnel, with billowing smoke and a haunting robust whistle. Not this one. It just sat there. If I were sitting in your chair, I would do anything within my power to comply with the wonderful sign off "In your service." I do not mean a freebee. Not by any means. I will pay a fair and reasonable price. Maybe replace the Mallet in kind. With a note from the man himself, "so sorry **********************, we will be shipping you another Mallet we tested and you have my word that this engine will run." You would have an exclusive customer for life. But , I am not sitting in your chair. I have purchased another train from Trainz, but I am cautious. As is. I wonder, will it run? Time will tell.A loyal customer.*****

  Trainz.com

  Date: 08/13/2024

  We apologize for any misunderstanding. We list items as-is and functional. You can view this information in the operational status section of each listing. As-is items are not covered by our normal return policy. We offer these unique items to customers who enjoy finding bargains and repairing items, if necessary. If you're not comfortable purchasing items as-is, we would recommend looking for items that we've listed as functional.A 10% courtesy adjustment or a return for a full refund were offered.

• Review fromDiann C

  Date: 08/12/2024

  5 stars
  The train car was exactly what I was looking for to go with my new train set. Works great and price was reasonable packing was really good very happy with purchase

• Review fromAllen P

  Date: 08/09/2024

  5 stars
  Great service,fair pricing,fast shipping and great communication!!!!! I would highly recommend for anyone looking for great trains,

• Review fromDmitry K.

  Date: 08/01/2024

  5 stars
  Responsible seller! Great communication. Received slightly damaged item and seller resolved the issue.

• Review fromRichard C

  Date: 07/30/2024

  5 stars
  Great train place highly recommend them pricing is decent packages come on time and for me thats a big deal their customer service are nice and pleasant to deal with