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Business Profile

Used Car Dealers

Atlanta United Motors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the car on 9/16/23 and immediately started having problems with the oil light coming on. Immediate oil change . The battery died. Brake light repair , tail light repair. I had to replace a tire. They promised me the extra key fob and have never sent it to me.

  • Initial Complaint

    Date:08/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my extreme disappointment and frustration with the recent experience I have had with this dealership. I purchased a vehicle from this establishment just two months ago, and I am dismayed to report that the warranty I paid for at the time of purchase is not being honored as promised.When I made the decision to purchase a vehicle from Auto World of Atlanta **** I was reassured that the warranty coverage would provide me with peace of mind in case any unexpected issues arose. Regrettably, this has not been my experience. Despite the fact that I have encountered a significant mechanical problem with the vehicle, this dealership has refused to provide the necessary repairs covered under the warranty.I have diligently followed the protocol for reporting warranty issues, providing all the required documentation and details about the problem. However, I have been met with an alarming lack of communication and assistance from their service department. This disregard for customer satisfaction and contractual obligations is deeply concerning.It is disheartening to find myself in a position where I am forced to bring this matter to the public's attention. I firmly believe that a business should stand by its commitments, and the warranty I purchased was a significant factor in my decision to buy from Auto World of Atlanta INC.I urge buyers to take heed to my experience and be careful when buying a car from this untrustworthy dealership.I am hopeful that this matter can be resolved without further escalation, but I am prepared to take the necessary steps to ensure my rights as a consumer are upheld. Hopefully I get some COA regarding the vehicle warranty I purchased after sharing my experience.

Atlanta United Motors is NOT a BBB Accredited Business.

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