We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Interstate Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was told any issues found with the vehicle would be repaired by interstate auto

    Business Response

    Date: 12/21/2023

    CUSTOMER PURCHASED VEHICLE AS IS WHICH HAD NO WARRANTY. WE DID DO AN ALIGHNMENT AFTER THE VEHICLE WAS PURCHASED AS A COURTESY. WE ONLY DID THE ALIGNMENT AS A PURE COURTSEY.CUSTOMER THEN STARTED REQUESTING US TO DO MAINTANANCE. AS STATED IN THE PAPERWORK THE CUSTOMER SIGHT THE VEHICLE WAS SOLD AS IS WITH NO WARRANTY. CUSTOMER IS RESPOINSIBLE FOR ALL MAINTANEMCE REQUIED FORTHE VEHICLE. THANK YOU AND HAVE A WONDERFUL DAY.

    Customer Answer

    Date: 12/21/2023


    Complaint: ********

    I am rejecting this response

    Sincerely,

    **** ********* 

    I was told by Monica and Dylan that any problems with the vehicle would be fixed. The day I left the Carlot the vehicle would not start up it just kept spinning over and its still doing it. The check engine light stays on with it reading several codes on the vehicle. The money I spent on the vehicle was alot and there shouldn't be anything wrong with it. I have sent Monica a video of the vehicle spinning over and not starting. I have a witness who can also let you know that they both stated anything found wrong with the vehicle would be fixed. 

    Customer Answer

    Date: 01/02/2024

    Isn't there a lemon law in Georgia? I feel that I've been over charged for a vehicle that is not worth what I was charged and it has several problems that need fixed it seems the better business bureau is only for the business and not for the struggling customer 

Interstate Auto Sales is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.