Business Profile

Hospital

Northside Hospital, Inc.

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Complaints

This profile includes complaints for Northside Hospital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

22 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an appointment for my blood draw on October 4th, 2024 for my annual physical. I also requested for test of hepatitis to the technician at the lab. She drew 4 tubes of my blood and told me very clear that this included hepatitis test which I requested. On October 10, I had appointment with Dr. ****** for the result of the blood test. However, they sent me to the lab to get another blood draw but did not say if this is for hepatitis test which I requested. A couple weeks later I got a bill from Labcorp for $391.65 for hepatitis blood test.I thought the test included on the regularly blood test as usual. They did not tell me that $391.65 for the test. I rather they told me ahead of time so I could decide if I still want to take the test. I have contacted the ************* to help me but nobody returning my phone call. This is very expensive test that I have to pay beside my health insurance. Please help me to solve the problem.
Business Response
Date: 04/08/2025
Good morning,

I am unable to find the service date mentioned in your inquiry, as the most recent service date recorded is 12/21/2023. Could you please provide a copy of the billing invoice for further examination? Please be aware that our business office only manages accounts related to *** facility charges. Our account numbers consist of 11 characters and start with an alphabetical prefix (A, C, D, F, or L). If the account number on your ********************** invoice has fewer than 11 characters, it may belong to a professional billing service. In that case, you will need to either reach out to their office directly or submit a concern regarding the billing services indicated on the invoice.
Thank you,
Tyshaya ***** El-****
Operations Coordinator
Customer Service
*********************************************************************************************
Office: ************ Fax: ************
***********************************************************************
Initial Complaint
Date:03/12/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had to visit the emergency room last Thanksgiving due to an allergic reaction. I already regretted not having my ****** with me that day, and now finally, the bill hits me. Emergency Medicine billed me separately $1863.81 ******************** billed me separately $47 Northside charged me for a clinical cardiac reading, a separate $25 Then they billed me a combined bill of $5875.50 - The bill contained a combined IV fluid charge of $1361;- Combined blood labs of $766;- Separate Xray charge of $632;- Separate drug charge of $94.50;- EKG machine charge of $516;- Finally the room charge for 2 hours - $2,506.A total of $7811.31, along with 2 hours of testing and waiting that did not yield any benefit! This amount does not include the ambulance fees. Even after my insurance took care of the chunk of it, I still have a pending $2,171.59 to pay because of the massive bill. At the place where I had the reaction, I did not have my own ****** and had to resort to taking a kid's version of ******. The reaction subsided, but I was compelled to visit the Emergency room just in case. The paramedic and I explained all this when I was received in the hospital. So, I am unsure whether this was an opportunistic overcharge or a wrongful diagnostic decision by the doctor. After looking at other cases, it appears that I wasn't the only one put in thissituation.The last time I had a similar event, I took my ****** and then got to the emergency room. I was just observed for an hour and sent back. My bill wasn't the emergency visit of $800/- and my insurance covered it all.
Business Response
Date: 03/19/2025
Good afternoon,
According to the Explanation of Benefits (EOB) from your insurance, you have a patient liability of $2,171.59. We recognize that a high deductible, coinsurance, or co-payment can create a financial strain. To assist you, we are pleased to offer a 20% discount on the remaining balance, bringing the total amount due to $1,737.30. If you wish to establish a payment plan for this amount, a down payment of $723.86 will be required, followed by monthly payments of $120.00 until the balance is fully paid. To arrange this payment, please contact our office at ************, available Monday through Friday from 8 AM to 8 PM. If you would like to contest a specific charge because you believe the services were not rendered, please specify the charge, and I will initiate an audit for review.

Thank you,
Tyshaya ***** El-****
Operations Coordinator
Customer Service
***************************************************************************
Office: ************ Fax: ************
***********************************************************************
Customer Answer
Date: 03/20/2025

Complaint: 23056160

I am rejecting this response because of medical malpractice (unnecessary diagnostic tests and procedures).
Besides I gave a breakdown on the all the charges and events for your review. I have mentioned the unfair position I am being put up against.
I am aware of the 20% discount, but that does not make it right if my diagnostic process was incorrect.

Sincerely,

Denim Hawke
Business Response
Date: 03/26/2025
Good afternoon,

Our audit department has conducted a review of your account, and we have outlined their findings below.

The patient was transported by EMS due to an allergic reaction, accompanied by a cough and *******************.

The only adjustments made to the charges are as follows:
The patient received an IV fluid bolus, and the charge should reflect only 1 hour of IV hydration for the ***************.

We have credited the additional IV hydration charges: ***** x 2 totaling $584, as no extra IV fluids were administered.
We have debited the correct charge for 1 hour of IV hydration: ***** x 1 for $758, reflecting the IV fluid bolus given over that hour.

All other charges are accurate and justified based on the patient's complaints and clinical presentation.

The IV push charge of $569 pertains to the administration of Solu-****** (a steroid costing $94.50), which was given due to the allergic reactions. This charge is valid.
The emergency department level charge of $2506 is also valid.
The EKG charge of $516 is accurate, as the patient received *********** prior to arrival and presented with *******************.
The chest X-ray charge of $632 is valid, given the patient's complaints of cough and *******************.
Lastly, the lab charges totaling $766 are correct and include venipuncture, Chem7, and *** with differential.
Due to the identified care concern, I've also sent your account over to our Patient Relations team for investigation, I've been advised that a member of their team will be contacting you to follow-up. If you'd like to make a payment towards this account or set-up a payment arrangement, please contact our office at ************ Monday-Friday between the hours or 8am-8pm for assistance.
Please let me know if there is any additional assistance needed.
Thank you,
Tyshaya ***** El-****
Operations Coordinator
Customer Service
*********************************************************************************************
Office: ************ Fax: ************
Customer Answer
Date: 03/31/2025

Complaint: 23056160

I am rejecting this response because:
I need to see the new total of my "Patient Wallet" after it is sent to my insurance. Please communicate with my insurance company that this is a revised claim.
Once I see the new total (estimated to be around $1500 or less). I will be sure of the impact.

Thank you,

Sincerely,

Denim Hawke
Initial Complaint
Date:03/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I had our baby delivered at Northside Hospital in 2024. We have received several incorrect bills since then related to the delivery. My wife has called our insurance provider, *****, multiple times and we've been told that Northside's billing amounts are incorrect. Northside Hospital still hasn't provided us an accurate bill that Aetna agrees is accurate. We need to talk to someone at Northside to get to the bottom of this issue and get the correct bill amount immediately.
Business Response
Date: 03/10/2025
Good morning Mr. ************** appreciate you taking the time to speak with me today. As mentioned, I will require authorization from your spouse (the patient) before I can discuss account details in depth. I can confirm that there has been correspondence between the insurance company and the facility, which has led to the reprocessing of the claim (the claim was returned to the insurance for reprocessing on March 7). Please ask your spouse to reach out to me using the contact information provided below so that you can be designated as an authorized individual to discuss her billing or account matters (please have a statement emailed that may be saved in the patient images for future reference). Once I receive the authorization, I will follow up with you and share any further updates regarding the account status.

Thank you,
Tyshaya ***** El-****
Operations Coordinator
Customer Service
****************************************************************************
Office: ************ Fax: ************
***********************************************************************
Initial Complaint
Date:02/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an endoscopy performed on 10/4/24 by Atlanta Gastroenterology (Northside Hospital billing). This practice demanded payment prior to procedure. After insurance paid their part, I was owed around $700. After making several calls to this office and also speaking with someone, via email, with Northside Patient Affairs, I was told the refund was being processed. However, I still have not received the refund. I am looking at taking legal action for the refund amount plus interest that the doctors office has made since October on my overpayment.Update: Patient Affairs spoke with billing this week and said they issued a check about a month ago; however, I never received the check. The refund needs to be sent with tracking or they can simply refund to my credit card that they have on file. At this point, they should also owe me interest.
Business Response
Date: 03/04/2025
Good morning, Mrs. **************** have conducted a thorough review of your refund inquiry. The refund you are anticipating has been processed by **************** in the amount of $665.74. The check is dated February 18, 2025. Upon contacting their office, I was informed that the check was mailed on Wednesday, February 25, and should arrive shortly. Should you not receive the refund check within this week, please inform me, and I will follow up with the office to explore how they can assist you further.
Thank you,
Tyshaya ***** El-****
Operations Coordinator
Customer Service
***************************************************************************
Office: ************ Fax: ************
***********************************************************************
Initial Complaint
Date:01/13/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Applied for financial aid twice by mail and online. Mailed all doc's requested, now they want the same doc's already mailed. What did they do with what I already mailed them. It's all stall tactics. Is my personal info floating around out there. Why should I send it again? They need to find it.
Business Response
Date: 01/21/2025
Good morning,
We've received the application that you've completed on-line and via the mail however there are additional supporting documents needed before the application may be reviewed for approval. I've attached the application as there are a list of documents to choose from for submission. The following information is needed: Proof of income, Proof of residency, if you're not working a working wage inquiry is required from the *************************** for patient and spouse. You may reply here or on-line attaching the documents for review or you may mail them in to the address listed on the attached document. Please let me know if you have further questions regarding the financial assistance documents required for review.
Thank you,
Tyshaya ***** El-****
Operations Coordinator
Customer Service
***************************************************************************
Office: ************ Fax: ************
***********************************************************************
Customer Answer
Date: 01/24/2025

Complaint: 22802736

I am rejecting this response because: They did not read the complaint. All they do is tell you to send the same doc's you have already mailed them. They can't tell you what they did with the missing doc's. They give you the option to use mail or internet. When you choose mail, they ignore it. More stall tactics.

Sincerely,

***** ******
Business Response
Date: 01/27/2025
Good afternoon Ms. *************** have reviewed your complaint and consulted with our financial assistance team. They have informed me that they have only received your application for financial assistance, but the necessary supporting documents for their review have not yet been submitted. If you have a copy of the supporting documents, you previously sent, please share them with me so I can forward them to the financial assistance team. The Financial assistance team requires this additional information to proceed with the review. Please let me know if I may be of additional assistance.
Thank you!
******* ***** *************************** Coordinator
************
Customer Answer
Date: 01/27/2025

Complaint: 22802736

I am rejecting this response because: They didn't even read the complaint. They can't tell me what happened to my personal info. Just more stall tactics. They need to find my stuff. Very unprofessional!!

Sincerely,

***** ******
Initial Complaint
Date:01/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had two emergencies over the weekends and it's clear that they do whatever they want. Patient registration never came to see me. They built me once I got home on two separate occasions I was built for services that they didn't even touch me for they just spoke to me and released me for services that they did not even take like x-rays and they did not draw blood. Everyone involved don't seem to care, but they're getting paid too. Didn't even feel like a number felt less than a number. The fact that they were able to get away with this is disgusting for two days I didn't get seen because I was turned away. I have experience in the hospital and I know when they doing that they don't want to do anything they are holding and waiting room rather than. Because they don't feel like it I sat for two days and saw this happened. The third day is when I was finally able to register and then was mistreated and overcharged and being made to seem like I'm doing too much with the hospital isn't doing enough it's my health my care I'm suppose to speak up try not dropping the ball in front of patients my support and documents will be shown to the court and or state if this isn't resolved that's when I'll let you see what I have other than that if they can't civilly resolve this
Business Response
Date: 01/09/2025
Good morning,

To facilitate the review of your accounts, kindly provide the following additional information: your date of birth, address, date of service(s), and the charges you are disputing.
Thank you,
Tyshaya ***** El-****
Operations Coordinator
Customer Service
***************************************************************************
Office: ************ Fax: ************
***********************************************************************
Initial Complaint
Date:12/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This all started about a year ago. My rheumatologist referred me to a hematologist because my white blood cell count is very high. For almost 7 years I worked in **************** where a company called Sterigenics ****** ******* it) was leaking ******** Oxide, a cancer-causing poison. I made an appointment at **. Cancer Specialist and told them I needed financial aid which the lady in the office took care of right away. I saw Dr. ****** ******** who totally wasted my financial aid with her smug and un-interested attitude. After that visit my rheum. referred me to another doctor at a different office of GCS. The new doctor wanted a ******************, for which I needed fin. aid again because the other had expired. I applied twice by mail and sent all documents requested by them. I applied again a few days ago and now they want all the same docs. again, what happened to all the docs. that were mailed to them? are they floating around? Were they thrown away? Nice to know my personal info was treated so carelessly. Can't reach anyone by phone to find out. They called me to ask me to call them at a number that goes straight to VM so they can ignore you. I had the ****************** in Aug of 24, so now I owe them 30K. They knew I had no ins. and can't work because of my illness. Now I can't get the results of the biopsy because I can't pay the hefty office visit. All of this waiting is making me sicker, and I have an ***** waiting on my diagnosis to file lawsuit along with many others who now have cancer or leukemia which is what they think I have. I'm going to die waiting on these idiots who won't do their job.
Business Response
Date: 12/11/2024
Good afternoon,
Our office has made several attempts to reach you concerning your financial assistance application; however, we have been unsuccessful in our efforts to connect. You may contact us at ************ or send an inquiry to ************************************************ Currently, your Financial Assistance application remains incomplete.The following information is required:1. Please update the Insurance Carrier information on the Financial Assistance application. If you are insured, a front and back copy of your insurance card is necessary.2. Proof of income for your spouse or partner: this can include current pay stubs, the 2023 tax return, ****************************** a benefits letter.Kindly send the requested information to the email address provided above for a prompt review of your submitted documents. Should you require any further assistance, please do not hesitate to inform me.
Thank you,
Tyshaya ***** El-****
Operations Coordinator
Customer Service
***************************************************************************
Office: ************ Fax: ************
***********************************************************************
Initial Complaint
Date:10/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Northside Hospital has sent me 4 checks for $18.83 to return money they fraudulently took from my bank account starting in October 2023, and all four checks have bounced. My insurance paid $1000.00 for the procedure they charged me for. They now owe me $40.00 worth of bounced check fees plus $56.49 / 3 x $18.83. which equals $96.49.The last check to bounce (no. 5) was sent for $56.49 / 3 = $18.83. My Bank called Northside Hospital's bank (because they were concerned about the same bank bouncing checks), and they were advised that they were not honoring any checks written on that account. Five checks were bounced by Northside Hospital bank. This is a multimillion dollar hospital!
Business Response
Date: 10/22/2024
Good afternoon,
We are unable to provide any reimbursement for bounced checks unless you are able to provide a letter from your banking institution the supports your claim that the check(s) have bounced due to a Northside Hospital (NSF) issue. In addition to the statement from the bank, please send in the copy of the check shown in your screen shot so that we may confirm the check number.
Thank you,
Tyshaya ***** El-****
Operations Coordinator
Customer Service
**************** | 1ST Floor | ******* | ** | 30318
Office: ************ Fax: ************
***********************************************************************
Customer Answer
Date: 10/26/2024
Thank you for pursuing this on my behalf. I will contact my bank on Monday and get verification of all three bounced checks. Northside Hospital also owes me $18.83 in addition to $30.00 (for bounced checks). Please also note I have attached a copy of the bounced checks from my bank. Northside Hospital's request to provide actual copies of bounced checks is a delay tactic and unprofessional. They already know these checks bounced because someone monitors the bank account for ********************.
Business Response
Date: 11/07/2024
Good afternoon,

It seems the bounced checks are a result of a deposit after a void.Check #********* $56.49 issued on 07/03/2024 was cancelled as (per the accounts notes) you called in to advise that the check hadnt been received, so the check was voided and reissued as requested. The same scenario happened with check #*********, check #********* and check #*********. Unfortunately,I'm not authorized to provide a refund for the bounced checks as this was not due to Northside having non-sufficient funds but rather the voided checks being deposited. The valid check #********* $56.49 was reissued on 09/11/2024 (but we don't show that this check has been deposited at this time). Ive attached a breakdown of payments and refunds. Please let me know if there is any additional assistance needed.

Thank you!
******* ***** *************************** Coordinator
************
Initial Complaint
Date:10/15/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I was scheduled for minor surgery in 2023. I received a call one day before surgery around 2:55pm from northside hospital. They asked me to pay the co-payment up-front. I said I was not aware that I need to pay before surgery. I don't have money and otherwise I would have extended my surgery date.They Northside agent transferred me to financial assistance department and they processed my financial assistance and said its approved and I can come in 7 am in the morning.When I came the next morning, the lady at the desk said I see that your financial assistance is approved and you have no co-payment due.Later post surgery they sent me a bill for hospital of $1,098.58 (at issue) and I have already paid the doctors office bill for $273.00 approximately.They have misrepresented me and induced me to get surgery and business from me. Now they are claiming that there is no financial assistance application on record. There record from one day pre- surgery of calling me at #**********, around 2:55 pm, should be summoned and produced.
Business Response
Date: 10/21/2024
Good afternoon,
Your account has been adjusted and the new balance is zero. Please allow up to two weeks for this adjustment to be reflected within the PatientCo patient portal, there has also been an approval letter sent to you at the address we have for you on file. I have attached the updated billing record for your review. If you need any additional assistance, you may contact my office using the information below.
Thank you,
Tyshaya ***** El-****
Operations Coordinator
Customer Service
****************************************************************************
Office: ************ Fax: ************
***********************************************************************
Customer Answer
Date: 10/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:05/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 17th 2024, I went to the ** at Northside hospital Gwinnett due to severe pain from sciatica and pinched nerve and during the end of my time in emergency, ***** a financial representative from hospital billing offered me 75% off the services due to not having medical insurance, at the time the bill was approximately $3035. I agreed to accept this offer and made a good faith down payment of $100. The agreement was for 30 days. However, a couple of weeks later the final bill changed to $4777.00. On April 17, 2024, I called billing to inquire about making the final 75% as agreed which was $1093.25 and was told this would be final and paid in full. However, this is not the case, I am consistently being harassed by the billing department, I cant get any final statement with the correct zero balance, Constantly receiving bills in the mail to now pay the full amount or any other erroneous amount, the representatives have not provided me the documentation I have requested. This practice by north side hospital is a total scam and the publics good efforts are being taken advantage of as well as our credit being damaged and threats of collections.
Business Response
Date: 06/03/2024
Good morning ******************,
I have attached the itemized billing statement as requested for date of service 3/17/2024, the balance has been adjusted and the correct account balance is zero. If you have any additional questions or billing concerns, please contact our *************************** Monday-Friday between 8am-4pm at ************.
Thank you,
Tyshaya ***** El-****
Operations Coordinator
Customer Service
******************************************************************** |30318
Office: ************ Fax: ************

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Northside Hospital, Inc. is NOT a BBB Accredited Business.