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Business ProfileforSMI Card Services, LLC
At-a-glance
Customer Complaints
85 complaints closed in last 3 years
43 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- PO Box 2489, Carrollton, GA 30112-0046
- BBB File Opened:
- 3/16/2012
- Years in Business:
- 13
- Business Started:
- 9/21/2010
- Accredited Since:
- 4/22/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- SmiONE
- SmiONE Georgia DFCS Visa Prepaid Card
- SmiONE NCKIDSCARD Visa Prepaid Card
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Bo Stone, Chief Marketing Officer
- Jessica Custard, Complaint Specialist
- Leslye Sledge
- Jena DiPaolo
- Contact Information
Principal
- Jessica Custard, Complaint Specialist
- Leslye Sledge
Customer Contact
- Jessica Custard, Complaint Specialist
- Info Team, Customer Service Group
- Additional Contact Information
Phone Numbers
- (866) 399-1704Other Phone
- (888) 248-8166Other Phone
Email Addresses
- Primary
- (866) 399-1704
Customer Complaints
86 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
42 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Latishesyon F
07/13/2024
SMI Card Services, LLC Response
07/18/2024
Your feedback is very important to us! Thank you for taking the time to share your recent experience with smiONE. We have been trying to reach you at the phone number on file to discuss your concerns and share some information with you. Unfortunately, our agent has not been able to speak with you.
On July 12, 2024, our fraud monitoring system detected high-risk activity that indicated your card account could be compromised. A temporary block was placed on the account and identifying documentation was requested to ensure we were only interacting with our customer. On July *******, you spoke with the smiONE **************** and successfully completed additional verification measures. After confirming the recent activity with you, access to your funds was immediately restored.
smiONE takes fraud prevention very seriously. We apologize for the inconvenience this caused you and hope that you can understand our efforts to protect your account. If we can answer any other questions about your smiONE card account, our agents are here for you 24 hours a day at **************.You can also write to us at P.O. ****************************** or visit our website at www.smionecard.com.
Sincerely,
The smiONE Team
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