Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
My child support is going on a smione card. I have a problem with my daughter going in the computer and changing my information to get the money out. I'm guessing it's by phone or enternet. I called and complained so I was advised by them to set a pass word and 3 security questions. Evidently it didn't work because I checked my acct and she did it again. I called to let them know I wanted to change the child support to go to my bank and I was told my pass word and all the information I was giving was wrong which tells me she was able to bypass the security they so call set up and told me I can't get into that acct because the info I gave was wrong. Even to my social security number must was changed on it. They have very poor security that allows somebody else to go in your acct when so call barriers has been put in place.
Business response
11/05/2021
Thank you for sharing you recent experiencing with smiONE. We have reviewed your concerns regarding the unauthorized access and use of your Card Account.
On November 1, 2021, we were able to speak with you directly and requested identifying documentation to ensure account security. Due to the nature of your concerns, we need to ensure that we are interacting with the correct person. Once all these documents have been submitted and approved, we will be able to assist you further.
Based on the information you provided, a dispute was initiated on your behalf for the charges that you indicated. In accordance with Regulation E guidelines, we will notify you of our findings within 3 business days of the investigation conclusion.
Should you have any additional questions, please give us a call at **************. Our agents are always available and are happy to assist you with your needs. For dispute related questions, the smiONE Dispute Team is available Monday - Friday, 7:00 AM to 8:00 PM CST or 8:00 AM to 9:00 PM EST. We look forward to serving you in the future!
Sincerely,
The smiONE TeamInitial Complaint
09/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was provided a smiONE card by NC child support. My card was wrongfully used by a vendor. I reported the incident to the fraud department and requested that my card not be deactivated. Today when trying to use my card to remove funds, smiONE placed an unauthorized block on my card without any form of verbal or written notification.Business response
09/16/2021
Business Response /* (1000, 5, 2021/09/10) */ Thank you for sharing your recent experience with smiONE. We have investigated you concerns regarding the block placed on your card without notification. It appears that a smiONE Dispute Agent was able to assist you on September 7, 2021. The Dispute Agent successfully unblocked your smiONE Card, after determining it was not at-risk for being compromised. We have reviewed the relevant calls and would like to assure you that any training opportunities discovered will be properly addressed. Should you have any additional questions, please give us a call at 1.877.776.9759. Our agents are always available and are happy to assist you with your needs. We look forward to serving you in the future! Sincerely, The smiONE Team Consumer Response /* (2000, 7, 2021/09/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive a call apologizing for the improper hold placed on my card and it was removed.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
84 total complaints in the last 3 years.
43 complaints closed in the last 12 months.