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Business Profile

Home Renovation

Pavel & Associates, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:07/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** ********************** of Pavel & Associates (** Control# ********) was hired for the renovation of our primary bathroom and multiple spaces in our basement with work initiating on 1/18/22. Estimated completion time: bathroom 2.5 weeks, basement 2 months Mr. ********************** also operates under Reliable Redneck ********** **** (** Control# ********) with additional emails of ************************ and ************************************** and additional phone number provided as **************. Invoicing and emails were received under all of these names and provided through all forms of contact mentioned. Additional business address of ************************************************************************************ was also provided for wire transfers Total Payments Made: $39,800 Estimate for bathroom: $21,451 Estimate for basement: $22,150 Total Estimate: $43,601 Service with 0% completion: Installation of plumbing ($1,100) and mirrors ($2,800) in basement, installation of grab bar in bathroom, light switch and plug covers, cleaning services to remove dust and debris from the home, repair of garage floor damages that resulted from contractor negligence Services with partial completion: Installation of crown molding and baseboards in basement areas, Painting of walls, doors, cabinets, and trim in bathroom and basement areas, Epoxy flooring in basement area, Installation of lights, ******************** finish), sinks, cabinet hardware, and marble chair rail in bathroom, Finishing of bathroom mirrors Items that need to be repaired: Leaking showerhead and toilet, improper fit/size for glass shower, Broken, missing and uneven tile, barn doors and track Bags of trash left on property, homeowner's tools frequently used, contractor often non-responsive or no show Last date of work performed: 6/9/22. Last date receiving contact from contractor: 6/13/22 stating he would arrive around 10 am but never arrived. Multiple attempts made by homeowner via ************ for resolution with no response. Last attempt made: 6/15/22

Pavel & Associates, Inc. is NOT a BBB Accredited Business.

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