Business ProfileforHays Plumbing, LLC

I have never come across a more unprofessional company. My mom and I discovered a leak in the bathroom that extends into the hall. Mom wanted a couple of estimates. H**** Plumbing could not come out until Thursday and **** ********** ******** could come Wednesday. So Wednesday **** ********** came. They were very nice but the problem is a serious one. They sent a company called ********* who would have to do the work to get ready for a plumber. Then they sent another person to go down with a camera to find the leak. **** ********** did not charge a service call fee but H**** was going to. At 11 a.m. I called H**** to cancel the appt. I explained to the lady it would make no sense for them to come as they would have to have there company call someone else and my 94 year old mom didn't want to go through all that again. The lady told me she had to charge me a $85 cancellation fee. I told her we weren't paying a cancelation fee, and she wanted my credit card number. I hung up on her. Then the manager or owner Ryan H**** called and asked if had called and hung up on someone there. I said I sure did and said you want to tell me why. Again I explained to him what I had told her. He would not let me talk so I said wait and let me finish. He told me.....let me ******* finish! I could not believe what he said to me and expressed this to him. He told me I was a ******* *****. His last words to me was **** ***. I have never been talked to like this ever, especially a business owner. I am still in shock. Everyone needs to know this company could care less about their customers. Stay away from Hayes Plumbing!

I am sad to hear someone was disgruntled about an experience they never had with Hays Plumbing. We never serviced this homeowner, but would like to say common courtesy to give an advanced noticed to cancel an appointment with someone you have for 3 days . Also, it's not any difference in a cancellation fee when not showing to a doctors appt. You should probably refrain from hanging up and talking to office staff so rude and being courteous of other people's time.

My rebuttle.....I did hang up on the lady who insisted I pay the cancelation fee. The manager called me back and cussed.....yes cussed me out with words I never say. To think a legit business would have a manager talk to a customer like this for canceling an appt made the day before. I now realize it was not a legit company, it couldn't be, just a work from home so called plumber. I had the phone on speaker and there witnesses to the whole conversation. I waited until 11:00 because it was my 94 year old mothers home and had to wait until she got up to see what she wanted to do about the second opinion. I suppose he was so upset with me because I was probably his only customer. If he wants run a legit business and have customers I suggest learning how to treat customers, learning some manners and curb the profanity would be a great start!