Reviews
This profile includes reviews for InComm Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 524 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDanielle S
Date: 04/25/2025
1 starThere should be option for 0 stars! It has been 4 months of trying to get card replaced and NO SUCCESS. I have emailed and sent requested docs. Original rep says she can see card not used but have to wait 30 business days. AI call back then rep tells me docs not received. Then manager says they are received but I have to wait another 30 business days. I call back diff manager says docs not received and the activation receipt is not good enough they want the full purchase receipt. Manager tells me you have to contact the store of purchase and ask for electronic journal. This was my son's Xmas gift he still hasn't gotten to use. VANILLA VISA GIFT CARDS ARE A JOKE & A SCAM- DO NOT BUY FOR YOURSELF OR ANYONE ELSE. I just want my son's gift card replaced.Review fromMoses P
Date: 04/21/2025
1 starI got a vanilla visa card and when I tried using it online,my card was placed on hold.i called the customer care and they told me to wait for 7 business day when this could be resolved immediatelyReview fromCorey W
Date: 04/10/2025
1 starCorey W
Date: 04/10/2025
A friend purchased a $100 Vanilla Gift card from ******* for my wife and i. I went to ******* to purchase items and was declined. I had 2 ******* associates try and help me and 2 more attempts declined. I called the number on the back of the card and these people told me it was declined because of fraud???!!! I asked that clown how it can it be fraud with a gift card. His explanation was that because my items came up to $113.00 that it was flagged! I have used plenty of Gift cards and never had this mess. when i swiped a gift card it would take what was on the gift card and then ask for another method of payment for the rest. He then told me it would be 7-10 business days before a received a new one. This place is a sham and the public needs to be aware. They had me embarassed with a cart of groceries. When i asked for a supervisor he refused to get me one and said a supervisor would tell me the same thing. I wish our friend would have read up about this card before they purchased it. I am going to ******* to complain as well. They shouldn't patronize a business that dupes it's customers. I'm also going on social media to warn people as well.
InComm Financial Services, Inc.
Date: 04/16/2025
Thank you for taking the time to leave us a review! An email was sent to you on April 15, 2025, requesting additional information. We look forward to your response!Review fromTish D.
Date: 04/01/2025
1 starTish D.
Date: 04/01/2025
Received a $100 gift card for Christmas. The card was activated at purchase; however, never been able to use the funds. Several attempts have been made via the email address to send documentation of purchase, address and picture of card. Along with emails several calls have been made in which the same answer has been given. They have not received the documentation. Documentation has been sent through two different accounts seeing that was the issue. I finally requested a supervisor who said he had my address and information and would be sending a new card. Called again and requested a supervisor. There was no record of my conversation with the previous supervisor. I am for the 7th time rescanning and emailing information. There is supposed to be a confirmation email in return and that never happens. I have even tried faxing with no fax connection on their end. Each and every time I call I am told the exact same thing from someone who barely speaks English. To just keep resending documentation. Would never purchase a ********** Gift card or encourage anyone either.InComm Financial Services, Inc.
Date: 04/07/2025
Thank you for taking the time to leave us a review! An email was sent to you on April 3, 2025, requesting additional information. We look forward to your response!Review fromAustin M
Date: 03/31/2025
1 starAustin M
Date: 03/31/2025
I purchased a gift card for $50 in early February. The card was declined when attempting an online purchase and I called the number on the back fo the card about it. They said they'd send me a replacement card, but low and behold it has been ALMOST 2 MONTHS AND ABSOLUTELY NOTHING IS HERE. DO NOT BUY THESE GIFTCARDS THEY ARE A COMPLETE SCAM.InComm Financial Services, Inc.
Date: 04/07/2025
Thank you for taking the time to leave us a review! An email was sent to you on April 7, 2025, requesting additional information. We look forward to hearing from you!Review fromKarlene K.
Date: 03/31/2025
1 starKarlene K.
Date: 03/31/2025
I purchased a Visa debit card from ****** online as a gift. It did not work when my friend tried to use it. I tried several times at different stores to purchase items but the card was rejected every time. So, on 1/11/25 I called the customer support number, given the case number: ****-**** and was told to wait thirty days. By 2/11/25 I still had not heard anything, so I called again. This time I was told to wait fifteen business days and that I should call again if I hadn't received my refund. On 3/6/25 I called back and was told my case was to be escalated and to wait yet again. This time for seven to ten business days. On 3/19/25 I called again and finally got to talk to a manager who told me (again) that my case was to be escalated and to wait yet another seven to ten business days. I told him that the check had better arrive or I'd be speaking to BBB and my lawyers about what seems to be a rip off or at least a big runaround hoping they don't have to refund my money. The next day I received an email stating that my check will arrive within seven to ten business days. More than THREE months after the first call, the check arrived on 3/29/25 and I promptly deposited it via mobile deposit. Very bad business practice on their part.InComm Financial Services, Inc.
Date: 04/14/2025
Thank you for taking the time to leave us a review! The timeframe it took to resolve this matter is not our standard and we are truly sorry for any delay. We are reviewing the handling of your case and will be sure to appropriately address any opportunities found. We sincerely apologize for any inconvenience this has caused.Review fromShantice C
Date: 03/28/2025
1 starShantice C
Date: 03/28/2025
I ordered a gift card never received DO NOT ORDER from this company they said no refunds either.InComm Financial Services, Inc.
Date: 04/14/2025
Thank you for taking the time to leave us a review! We sincerely apologize for the delay in receiving your Virtual Gift Card. Our records indicate that the card was delivered successfully on March 28, 2025, and is ready for use.Review fromSheila K.
Date: 03/28/2025
1 starSheila K.
Date: 03/28/2025
If possible, I would give 0 stars. This company says that there is a problem activating my card. I sent a picture of the card and packaging, but I don't have the receipt since it was a gift. The website clearly says that I only need the card number to activate the card. I have called, but they just say call back in 3 -5 business days. When I call back I get the same response. I have sent emails and they keep sending the same reply. I don't know why InComm has an a+ rating. The rest of there company might be very honest, but they need to dump the Vanilla card, because as long as they are associated with it I won't be doing business with them.InComm Financial Services, Inc.
Date: 04/07/2025
Thank you for taking the time to leave us a review! An update regarding your case was sent to you via email on April 2, 2025. We sincerely apologize for any inconvenience this may have caused!Sheila K.
Date: 04/08/2025
I did receive new cards to use and they did work. Thank you for your helpReview fromBethany Y
Date: 03/28/2025
1 starBethany Y
Date: 03/28/2025
SCAM My elderly father purchased this $50 card for me, and they claim there's an activation issue. This needs to be resolved on their end, and they have repeatedly failed to do so. DO NOT PURCHASE FROM VANILLA VISA!!!InComm Financial Services, Inc.
Date: 04/14/2025
Thank you for taking the time to leave us a review! An update regarding your case was sent to you via email on April 7, 2025. We sincerely apologize for any inconvenience this may have caused!Review frombruce d.
Date: 03/14/2025
1 stardo not purchase a giftcard from this bank. make sure you look before you leave the area. in 2 days, their own website does not recognize the card, I can not make any purchase online, you call goes 'overseas' so good luck getting any real support. maybe I can get it to work at a store but thankfully it was only 30 bucks (25 + activation). I will absolutely make sure I know what company is behind a card for anything in the future but this company is a scam
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.